LemonSalt

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Reviews

1. Edward Wallace ★☆☆☆☆

   Purchased a bombay duck mug with letter printed on from Lemonsalt through a online third party A .they sent a cup with the wrong letter printed , they have refused my refund due to their small print excuses excuses excuses

   almost 8 months ago
2. Cullen Lusted ★☆☆☆☆

   Avoid This Store – Poor Service & Used Goods Passed as New I ordered a Dualit kettle and toaster set from LemonSalt’s online store, expecting brand-new items. What I received was anything but. The kettle showed clear signs of previous use: limescale buildup, fingerprints, water residue, and even paint marks on the base. It was obvious this product had been used before. I immediately contacted their customer service team and provided photos to support my concerns. To their credit, they did offer a replacement. However, when you’re spending £210 on what should be a brand-new set, it’s unacceptable to receive secondhand goods. I politely declined the replacement and requested a full refund instead. I also expressed frustration about having to drive two towns over to return the product, along with the time I’d already spent chasing responses via email and phone. I felt that some form of compensation was warranted for the inconvenience. After two days with no response, I returned the product using the prepaid Evri label they provided and followed up via email with proof of return, again asking for refund confirmation and addressing the issue of compensation—still no reply. I then called customer service. The representative acknowledged he could see all my emails (which raised the question—why hadn’t anyone responded?). He confirmed they would process a refund but offered no email confirmation. When I asked about compensation, I was told they “don’t do that,” there’s no complaints department, and I couldn’t speak to a supervisor. This level of service is unacceptable. A company that can’t properly address complaints or offer solutions when they make serious errors shouldn’t be in business. Save yourself the stress. Their slightly cheaper prices are not worth the hassle. I’ll be heading to John Lewis—paying a bit more for peace of mind and genuinely professional service.

   almost 9 months ago
3. Mason Saneii ★★★☆☆

   I purchased an order from this online shop, delivery was excellent but customer service and returns was not acceptable as customer service did not return my email.

   almost 10 months ago

1. Kylie Galvin ★★★★★

   Love this company. Easy to order items, updates on order, super fast delivery and good quality! Everything you need in a company Thank you

   almost 2 years ago

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