The security man needs to stop being so intimated. Makes me feel so uncomfortable every time. Being polite is part of the job
Bed experience 3 times I seen staff should attend on payment counter telling use scanning machine because he is doing busy in uber eats and all orders online packing and not attending me in front customer. Never seen any store bed experience.
Pop in here 2-3 times per week. Well run store and staff try their best. Security guards keep a keen eye on the self service tills - which is fine in this day and age.
Placed an order on uber eats from them today and there were two items short as my order was checked right in front of the uber driver and he also confirmed that the items were short even though the bags were sealed when delivered. When I called up the Sainsbury's on Upper Sutton Lane, Hounslow where the delivery came from and spoke to the manager Melissa she denied outright that there are no shortages but the delivery driver was standing right in front to confirm that there were two items short so I told her that i will be sending the order back as this is my right and she said i am still going to charge you and you can do whatever you want and then slammed the phone down on me, even the uber driver was shocked. I told the manager prior to her putting the phone down on me that I have two video camera recordings in front of my house which have proof of what has happened she still put the phone down on me actually not put she slammed the phone down on me. Very unprofessional disrespectful manager and her name was Melissa apparently. I have just now made a formal complaint with ubereats as I have full video recorded evidence and have given this to them.
Absolutely shocking behaviour from the staff! They walk around talking about customers and talk in Hindi and Punjabi. The Asian manager women and man are incompetent. The boy on the tills is always nice has the best customer service. More times the veg is off or not up to standards . The security guard is a joke he works for Mite I’ve already made a complaint this will be my second one and i will publish the reply when I receive it. I suggest they either change the management because obviously you lead by example and I’m blaming them for their staffs behaviour.
Good variety of everyday ingredients surprising as some locals don't have much variety. Parking bit restricted though
Here you can most of things but not everything for daily use. Meal deal & coffee machine available.
Very convenient for local residents and I wish they can extend more variety of Asian foods.
Sainsbury's Local is located at 78 Upper Sutton Ln, Twickenham, Hounslow TW5 0PT, UK
You can contact Sainsbury's Local at +44 20 8570 0765
You can find directions to Sainsbury's Local by following this map link
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