Pharmacy2U Leeds

Reviews

1. sij ali ★☆☆☆☆

   I am extremely disappointed with the service I received from this company. My order was supposed to arrive within 48 hours, but instead took over two weeks. Before placing the order, I explained clearly that I would be going away and needed the items before my trip. I even allowed five full days for delivery and was assured by customer service that it would arrive on time. It did not. The order eventually turned up while I was out of the country, and the courier left the parcel on my doorstep. Fortunately, I have a video doorbell and was able to arrange for someone to collect it before it went missing. I had to chase the order twice and at no point during this process was the inconvenience acknowledged. When I raised this with customer service afterwards, I was offered a full refund or replacement due to the delay and poor delivery experience. I accepted the refund. However, the company later reversed this and advised that I could only receive a refund if I returned the order, despite the fact that it was delivered late, was unsafe, and I had already made alternative arrangements because of their delay. This has resulted in unnecessary back-and-forth, more wasted time, and further frustration. The inconsistency in responses has been extremely disappointing, and I have been left feeling that the responsibility has continually been shifted onto me rather than the company taking ownership of their failings. Overall, this has been the worst service experience I have had. I regret ordering from this company and will not be using them again.

   almost 9 months ago
2. Patrycja Roguz ★☆☆☆☆

   Frustrating Experience with Online Pharmacy I placed an order two weeks ago, and my experience has been incredibly disappointing. Despite my repeated inquiries about the status of my order, I keep getting the same response: "It will be dispatched in 24 hours." This has been the case for over two weeks now! The lack of communication and transparency is frustrating. I understand that delays can happen, but consistent vague promises without any follow-up or real updates are unacceptable. I had hoped for a smooth purchasing process, but this has turned into a hassle. I wouldn't recommend this pharmacy based on my experience.

   almost 9 months ago
3. Charlotte Asante ★☆☆☆☆

   I’ve been trying for months to close my account. After they couldn’t give me what I wanted, there was no point having an account with them anymore. I just went to another online pharmacy and it was fine. I get marketing and other random emails all the time and it’s irritating. I just want to close my account but no one answers the phone and no one responds to emails. Such bad customer service smh.

   almost 9 months ago

1. Tamanna Qureshi ★☆☆☆☆

   Your customer service agents especially Wayne hide behind policy and refuse to check emails, my package was stolen and they said they will investigate for 72 hours but after 72 hours they still didn't receive any information because they can't check emails on the investigation even the email i forwarded to them from Evri that stated they will contact pharmacy2u to ask them to provide next steps. Twice I had problems with receiving an order from Pharmacy2U. The first time it was extremely late, second time it was marked delivered and then stolen by the courier. And now it's the 4th day since I reported the stolen package and Evri told me they will let Pharmacy2U know so they can help resend the order. But because these dumb customer agents can't check their emails they have not been able to resend my order while keeping hold of my £140 I don't ever want to deal with their rubbish customer service again

   almost 9 months ago
2. Megan Peirson ★★★★★

   Amazing…. Ordered my 15mg mounjaro this morning (sunday 12th October), My order got approved within half an hour and they have posted it to me at tea time and it’s getting delivered tomorrow morning (Monday13th October) via Royal Mail (delivery tracked) I’m very impressed with the speed as Iv waited absolutely ages with other pharmacies online! I will definitely be ordering from them again!

   almost 10 months ago
3. Sandra Kanna ★★★★★

   No more queuing and wasting my time, plus saving on petrol. Love the fact that I can just order through the app and get my order delivered right through my letter box! Easy to navigate and keep an eye on my order. Definitely recommending to others!

   almost 3 years ago

1. Charles Underwood ★★★★☆

   Very smooth process, the app was easy to use and the tracking informative and accurate. I would be happier with less nudges to use the app when first installed though which became irritating. My next prescription simply wasn't due!

   almost 3 years ago
2. Ewok Tribesman ★★☆☆☆

   Terrible. The concept is great, but it is badly executed. My medication has finally arrived, over a month after it was due. That's not a Royal Mail issue, either. I only got the dispatched email the day before the medication arrived. Luckily my GP had managed to sort things with another pharmacy. Even when ordered with plenty notice, it's unlikely you'll get the medication at the expected time. They frequently have 'issues' with stock, but they don't bother to communicate this and don't know what's wrong when you call them. I've afforded them a 2 star rating, because it was a quick and easy process on the few occasions it worked like it should. Unfortunately that was few and far between. I've switched pharmacy back to the local old fashioned type. The reason I wanted to try Pharmacy2U was because of the expected convenience. It wasn't convenient.

   almost 3 years ago
3. Lorraine Redman ★★★☆☆

   The dashford is useful and easy to understand. However, when trying to say you only want part of a prescription (so not all items) this is more difficult. I have received 3 emails telling me I need to take action, but when I explain what I do/don't need the site has had a 500 Server Error. I cannot get past this.

   almost 3 years ago

1. oana mocanasu ★★☆☆☆

   I've got an information from the GP to order 3,4 days before my medication is finished, wich I did...it does show on the app that is dispatched and the operator from the app told me to order at least 10 days before. So I'm left it without medication till I'm gonna receive it. As my GP won't release another prescription. Next time I will go and collect it my self. Many thanks

   almost 3 years ago

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