I’ve been ringing all morning regarding my aunties medication and no one has picked up the phone , it’s a Friday and I’ve rang every hour , can someone explain!
Review on behalf of my Wife. Phoned the pharmacy about my prescription as it had not arrived by last thing Friday ( 5:45pm) before closing , Amaan was very pleasant and listened to my predicament and assured me my prescription would arrive that evening despite closing at 6pm for the weekend. Within half an hour Ateeb arrived, the whole pharmacy team went above and beyond to get my much needed medication to me. I would like to say a big thank you to you all. ⭐️⭐️⭐️⭐️⭐️
Correction, they came saturday morning (fortunately), but I was not in (unfortunately). they kindly came back an hour later. They explained that the "urgent" label had accidentally become obscured due to the shortage of drivers. First the surgery promised that this pharmacy would ring me to organise delivery and payment. After hearing nothing all day, i rang and they said they couldn’t get my special antibiotic for a head infection because they couldn’t get hold of their supplier because they hadn’t answered the phone all day despite many calls and that they didn’t know what was going on. what kind of pharmacy uses such a useless supplier?! Then they said that they were two delivery drivers down, and didn’t know which ones had card machines on them so didn’t know if they could deliver to me. So I said I was coming to pick up my prescription and take it somewhere else as they are closed on a weekend. They put me on hold and after a few minutes came back and said they’d got the antibiotic and would deliver tonight, I asked will they be able to take payment and the answer was less than clear, so I asked them to verify if the delivery was definitely coming tonight and they said yes and tried to end the call. So now it’s past closing time, unsurprisingly no delivery, but they have, by their promises, which are unfulfilled, prevented me from collecting my prescription and going to an all night pharmacy or a weekend one, and so I have to live with my infection without the special antibiotic until they choose to deliver Monday or even later. I wonder why they told me they’d deliver tonight and why it hasn’t happened!!!
Encountered their delivery van ML20YCB this afternoon around some local schools. The driver was very aggressive, tailgating and overtaking dangerously with cars parked in each side of a road making this very risky. Now considering how this was a school pick up time and many school areas have a 20mph speed limit for the safety of our children this is shocking behaviour. Look at the reviews from people who use the delivery service and you can see how this is unreliable and poorly rated! It's not surprising now considering the standard of their drivers. Please take your business elsewhere.
Needed medication in a hurry. Phones five times each call 1 hour apart. Nobody picked up the phone when they were open. Some days they say meds are ready when they are not. Very poor service. Not the chemist it used to be.
Booked a covid booster 3 weeks in advance, turned up in the afternoon on time to be told the person is not in today try a gain tomorrow, they had time if bothered to ring me, my time petrol etc what an unprofessional shower,I will not be going there again.
Lovely staff, always friendly and helpful, have some good offers too!
Always lovely people always happy to help
I'd like to say 'Thank you' to Sara the pharmacist and all the ladies at Well Pharmacy, Market Place, Batley. Always efficient, with pleasant and polite service. I have always found the staff helpful. I want to say 'Well done' for providing great customer service. Keep up the good work, it is appreciated!
Lovely ladies they are very helpful and understanding
Well Pharmacy is located at 104 Upper Commercial St, Batley WF17 5DP, UK
You can contact Well Pharmacy at +44 1924 477957
You can find directions to Well Pharmacy by following this map link