Shout out to Mohammed who helped me find the ingredients I was looking for! Amazing service! I asked a few staff members to help me find a few bits as I was shopping for Christmas dinner and the only person who went to this extent was MOHAMMED ! Thank you!
Just left the store, today was my first visit. I was looking specifically for football cards for my son. The lady on the tobacco kiosk was extremely lovely and very helpful. Thank you :)
I dropped an Amazon return off here. The machines themselves are not great BUT this review is about a staff member who saw I was struggling, came right over without me even saying anything and took the time to help me, coming back to check everything was going ok! I pressed the "neutral" feedback option on the machine because the machine was annoying, but I realise this doesn't reflect the help I received from that specific employee, so I just want to thank her and give her 5 stars - she was blonde, her hair was in a low bun and she was in her 30s, very clear and cheery voice. Unfortunately I didn't get her name but it was between 1:30pm-2:00pm on Monday 6 Oct. Thank you for helping me when I was baffled and stressed out on the last day of my return window!
I had a very bad experience with them today. I've gotten used to having to double-check the prices on the receipt and I never had any problems getting a refund for the difference. By the way, be careful with this issue in this store. But today it's a complete nightmare. The price on the shelf is listed one way, and at the checkout it's a different one. The girl went and double-checked that the price tag was different. She called the supervisor. He went and took a photo of the price tag for another product and tried to prove that it was the correct one. I had to go and bring the correct price tag myself. But even that wasn't enough for him. He refused to sell the product, nodding his head. But the most disgusting thing was hearing him say, "You given me stress, my heart is pounding." Excuse me, what? Am I adding to your stress by asking you to sell me the product at the price listed on the price tag? After that, he simply removed the product from the receipt. Another employee advised, "Take it for free." Seriously? I didn't come to you asking for something for free. I came to buy at the stated price. Why are you humiliating me with this? Finding the manager is a real quest. The employees refused to call him, the security guard explained that the manager was very busy, but he went to get him about seven minutes later. And when he came with him, he pointed his finger at me from across the room. The manager was shocked by everything and sincerely tried to understand something. At least he apologized. That's how it is: you come to the store to buy an aroma candle with your favorite scent, and you leave without it, humiliated and in a bad mood. It feels like I came to their home and asked for something for free. P.S: I have confirmed in another store and yes, price on the price tag is always correct for customer.
A very pleasant shop with very helpful staff. 2 hours free parking which is helpful if you need anything from loughton high street as well.
Had everything I went in for. The shop floor was clean and uncluttered. A breakage by a customer was seen to fairly quickly. Cashier was cheerful.
Free 2hr parking only Surprised to find bargain clothing. Please note when buying clothing, don't go the self service, Tags need to be removed and isn't done on those tills
Just had a rude experience with a member of staff at the self checkout trying to buy a few energy drinks. The lady came over and asked for my ID which I of course gave her (I'm 24 so no problem) I was with my girlfriend who is 22 and wasn't buying anything and the lady refused to serve me as she believed my girlfriend was under 16 ( she has multiple tattoos and is with me a 24 year old which if the member of staff really believed my girlfriend to be 15 is the issue really the fact I'm trying to buy her an energy drink and not the fact she is 15 with a 24 year old) Anyway I politely tried explaining this to the member of staff who responded rudely and bluntly showing zero customer service. Eventually she took the drinks away however didn't even remove the three drinks from the screen and then walked off. If we hadn't noticed we would have been overcharged . I believe the member of staff knew we was of age as neither of us even look close to 16 and I had ID and in fact she just didn't want to server us.Some customer service and till training might be beneficial!!
Morrisons is located at 246/250 High Rd, Loughton IG10 1HW, UK
You can contact Morrisons at +44 20 8508 7856
You can find directions to Morrisons by following this map link
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