Kooltrade

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Reviews

1. Naseelah Toorbuth ★★★★★

   I must compliment the customer services at KOOL Trade, particularly Becky White. I have been after a complicated item for a while and she went over and beyond to ensure I have what I needed. From sending me alternative options for what I am looking for to going the extra mile and contacting other departments within the company to make it happen. I cannot thank her enough for all the effort she poured into this. She's absolutely lovely and friendly too! Thank you Becky!

   almost 8 months ago
2. emma kerr ★☆☆☆☆

   I bought a halo bassinet and needed a new mattress, only to be told that the only option was to buy from America or from Amazon for over £100. Really disappointed at their customer service and lack of caring/understanding of the situation.

   1 year ago
3. Mike Baines - M B Electrical Services ★★★★★

   Staff here are fantastic. Very friendly bunch.

   almost 4 years ago

1. Gary Norcott ★☆☆☆☆

   Very disappointed with this company. Sold me a part for our baby 4mums baby rocker and when it arrived wouldn't fit, turns out I needed another £12 part that I had to reorder. My point being why didnt they tell me at the point of ordering? They offered a refund on the original £12 part, which I agreed to, if I sent it back and had to pay the £5 postage to return it. My point is they should pay the postage for supplying me with a part that wouldnt fit and not being knowledgeable with the parts. Terrible customer care.

   almost 4 years ago
2. Sabine M ★★★★★

   Had a faulty stroller, which can be quite distressing as you don't want to be without one for your toddler for long. They fixed it promptly without charging anything for collection and delivery. Great communication, friendly customer service and quick turnaround. They even rang and emailed me for updates. Thank you!

   more 6 years ago
3. Serena ★★★★★

   Great service. Our product became faulty. My email was responded to very quickly and product was replaced in less than a week of my 1st email. Would definitely recommend this company as peace of mind for after care of your product.

   more 6 years ago

1. Alex Haddow ★☆☆☆☆

   My 6 month old son was stuck in a faulty baby jogger car seat whilst in Austria. The customer service ladies at kool trade were so unhelpful and rude (hung up on me!) and took zero responsibility even though they sold me the item via Amazon. They were happy to sell the product overseas, but will not help as we are abroad, with no car seat and no option but to travel back to uk without buying a new seat. I have been left with no solution. I asked to speak to the boss, but was refused. Such disgusting service considering the severity of the situation with my baby stuck in the seat- the potential problems are in imaginable! I will wait for a solution, but I don't expect one from kool trade.

   more 7 years ago

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