Bedworld Warrington

Reviews

1. Paul Westby ★☆☆☆☆

   Poor quality product, drawer on bed faulty. Asked for a full refund and a week later still not called me to arrange collection. Customer service keep saying 'As soon as a date has been firmly selected, the logistics team will call you directly to confirm the collection day and time window'. How can it be firmly selected without calling me first?! Feel like I'm being messed about

   almost 9 months ago
2. Laura Ralph ★☆☆☆☆

   Terrible experience with Bedworld. The driver turned up almost an hour early, offered to take my old mattress, then demanded cash to remove it. When I didn’t pay immediately, he rang me repeatedly and sent threatening texts from his personal phone saying he would return and dump the mattress in my garden. The mattress delivered was also a much lower quality than the one shown on display in store. Communication with the company was appalling. I was left on hold for over an hour, promised call-backs that never came, and eventually had to go into the store myself just to arrange collection and a refund. They showed no care for the product, the service, or resolving the situation. Based on my experience, I don’t believe this company is being run legitimately. Avoid Bedworld at all costs.

   almost 10 months ago
3. Richard J ★☆☆☆☆

   If I could give 0 star I would. Damage to my property which they are saying they have no liability even though that breaks consumer act 2015. 1st bed was broken. So got it swapped out. During 2nd delivery the driver built the bed for £50 as I was out of the country I thought thats great. However, upon my return the bed had the same issues. I then asked for a full refund. Upon removing the bed the employees put a hole in my wall which now needs to be fixed. They are stating T&Cs which does not remove my legal rights. They also refuse to give me the details of the person who built the bed or pay the £50 back which again is not right. Avoid this company at all costs. Warrington staff are lovely though its a shame its ran by liars in head office. I will be taking this up with the ombudsman due to how shady this is

   almost 11 months ago

1. barbara doodson ★★☆☆☆

   I wanted a large king size twin automatic bed With a full length headboard. Saw what I wanted online and they had an outlet in Warrington. The first and second electric bed I bought the VAT was deducted when the bed was sold. I enquired with the salesman, taking with me the printed form from government website.filled in my details. The Salesman knew nothing so he phoned head office and went out of the shop to speak on mobile. The good news yes you can claim the VAT back. Great, I went ahead with the sale. They didn’t offer a fitting service, so my husband did this (he is nearly 80. When the mattresses were unpacked he found the mattresses were different One had a board to indicate the underneath and one didn’t. Then the headboards didn’t fit they would not go into the holes but there would have been a gap! But we wanted a double headboard as ordered. The mattresses were changed but the headboard (single again did not fit they would not fit right or look right but we ordered double! Finally a delivery man said he knew the problem and said he would make a headboard to fit. Eventually they fitted it for us. It didn’t do me or my husband any good. This bed was completely mins-sold to us - I wrote asking about the VAT and they sent a VAT invoice. The VAT should have been deducted by them! I sent them an email asking for them to pay the money to us and claim it back. We never heard a word! But I had given up with them. They didn’t answer phones!!! The beds however are comfotable but I expect problems in the future and they have to be a special mattress!!!!

   almost 11 months ago
2. It’s Hud ★★★☆☆

   Mattress was nothing like the one in store, waited a few months to break in, yet still hard and albeit comfortable it’s not what I expected. Price wise though, around 1100 for mattress and bed, can’t really complain. Service was good and delivery efficient.

   almost 11 months ago
3. A Sid ★☆☆☆☆

   Ordered bunk beds for my kids. Sat in all day waiting for the delivery. Assured twice that it was coming today but did not arrive. No contact, no eta. Terrible customer service.

   almost 3 years ago

1. Glenda Carroll ★★★★★

   Great choice of beds ,sales person explained everything very well.

   almost 3 years ago
2. Maureen Heesom ★★★★★

   Loved it. Staff so helpful. No pushing for sales but there to give excellent advice. Wonderful prices. Got my bed exactly when told it would arrive, and it's comfy. Great shop to go to when you want a new bed. I highly recommend this shop.

   almost 3 years ago
3. andy wood ★★★★★

   After unfortunately having holes missing on one of the bases for the castor wheels,bed world were very quick in sending out 2 new replacement ones.Many thanks to the delivery man,his name was naz and he was very helpful and friendly.kind regards.Andy.w

   almost 4 years ago

1. katiell ★★★★★

   Absolutely amazing, my bed was delivered today. Its such great quality and the mattress is incredible. Brilliant service and less then half of what it would have cost us in Dreams, thank you guys

   almost 4 years ago

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