Dunelm

Reviews

1. Sheryl ★★★☆☆

   A variety of somewhat pricy home furnishings. The staff have always been helpful and polite when I've visited. The ladies loos are awful. Loud whirring noise, cramped and in need of a good clean. Very much an afterthought and not cared for at all. Really brings down the Dunelm sophistication.

   almost 5 months ago
2. chris jones ★★★☆☆

   Seemed lot packed in with narrow aisles and couldn't move at times, would have liked wider range of lamps and tables which came in for. Household accessories great range

   almost 8 months ago
3. Joanne B ★☆☆☆☆

   Ordered a wardrobe and bought 2 bedside tables in store, the wardrobe was delivered and left in front of my disabled neighbours garage in which she needs access to, no apologies, the side of the wardrobe had damage which I did receive a partial refund for via the chat on their site, then there were missing pieces on the bedside table, I went on the chat again and spoke to a Christopher S who did arrange for it to be collected and replaced... we will see if this happens. He was rude, spelling was bad and didn't seem to have any customer care whatsoever, he was sorry for "how I felt" I used to like dunelm but I most definitely won't be using them again, absolute waste of time and energy and customer service is disgraceful! Not happy one bit. I couldn't leave Dunelm themselves a review hence why it's been left here.

   almost 9 months ago

1. Liz Greenwood ★★★★☆

   Great store and service from the girls in the mattress topper department. Helpful and polite. Well done girls you were really lovely.

   almost 10 months ago
2. Jayne Barlow ★★★★★

   It's not often I get excited about visiting a new store but this is one that has definitely peaked my interest. First of all, it's bright and spacious and it has something most stores have consigned to the vaults .... STAFF!! Yes folk's, actual people. Not only that but helpful smiling people!! The range of products is equally impressive, from bedding to electrical, furniture to kitchenware, soft furnishings to food, and by food I mean a brilliant little cafe overlooking the retail park. The coffee is excellent as are the snacks and the price is ... realistic I think is the word. I can't comment on the chain in general but this particular store which I believe is relatively new as the Junction 9 retail park where it is located is still being developed will certainly be a regular visit for anything for our home.

   almost 3 years ago
3. Pam Billingsley ★☆☆☆☆

   Went for a coffee at 3.30 pm and although they still served me this was the state of the cafe. Not one clear table. Spoke to someone who said it was due to someone having gone home sick and they were short staffed. I pointed out that their were plenty of staff standing round talking. I was then told they needed special training to clear tables because of the products they use to wipe tables.

   almost 3 years ago

1. June Egerton ★★★★★

   Absolutely brilliant. Only went in for duvet cover but came out with curtains curtain pole sheets .2 table lights. table cloth . Girl at the door very helpful. But girl that helped with measuring pole & cutting table cloth Absolutely mega. Thank you Dunelm.

   almost 3 years ago
2. Marc Regan ★★★★★

   A handy shop for a multitude of items you would need in the house. Curtains, blinds, bedding, furniture, cutlery and everything in-between. Considering the items don't cost a fortune I would say the quality is decent. Plenty of parking available as it resides on Alban Retail park. The traffic management getting in and out of the car park can be a bit silly but that's no fault of Dunelm mill so just a friendly warning for those visiting.

   almost 3 years ago
3. Inversions ★★★☆☆

   A hot pie with a cold salad is not a good mix in my opinion but the pie was good. I think the pie would have been better served with chips and beans especially in November. Also sadly no wifi hence the 3 stars.

   almost 3 years ago

FAQs