I am writing to express my deep disappointment following a visit to your central London shop on New Year’s Eve. What should have been a positive and celebratory experience was completely ruined by the unprofessional and discriminatory behavior of your staff. While we were waiting to make a purchase, we observed staff happily serving customers of other races without hesitation. When it came to us, we were rudely pushed aside, asked for ID without explanation, and ignored while two other customers were served ahead of us despite us being in line first. No other customers were asked for ID. When we calmly questioned why we were being treated differently, the staff laughed at us and told us it was “none of our business.” This response was humiliating and deeply upsetting. The treatment we received felt targeted, dismissive, and discriminatory. As someone who simply wanted to welcome the New Year in a positive way, this experience left me mortified and hurt. No customer deserves to be treated in this manner. I hope this matter is taken seriously and addressed appropriately, as behavior like this reflects very poorly on your business.
Contacts & Location
📍 Address: 10 Piccadilly Circus, London W1J 0DD, United Kingdom
📞 Phone: +44 7513 391991
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Reviews
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Tae Danae ★☆☆☆☆
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Rajput Raviii ★★★★★
Hello Apoorva parmar i have best deals for cigarettes just dm me on IG- ravisinghrajput.10 Marlboro gold in just 13-15€ with minimum 50 packets
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Ravi Pipaliya ★★★★★
Such a good collection of souvenirs & cigars Very nice shop to buy it.
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aaj.abhinav ★★★★★
Have been coming here for years; these guys are great! Especially Jwalin who always has great service. I recommend. They have everything from vapes to cigars to food and drinks
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Marc Luzuriaga ★☆☆☆☆
These people are scammers! I ask if the sell cigarillos and showed me backwoods (2in a pack) so I asked for 2 packs and a lighter then rang me up using the scanner and when the transaction was done I ask for the reciept he said no reciept and when I ask how much was the total he said €59(?) For 2 packs of backwoods which only cost $1.99 in the states? No refund he said coz the transaction went through already. They dont put prices on their merchandise and they will scan your card right away without telling you the price and total and their scanner will pick your card right away. Beware of these people, they are all over London.
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Sam Murphy ★★★★★
Gem of a shop, lovely staff and a great range of fine cigars. Recommend highly! Especially Tirth, who is very knowledgeable
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Neel Soni ★★★★★
Great experience for purchasing cigar as a gift for my friend, I personally don’t know much about the cigars but mr. Apoorva help me to purchase good one for my friend. Appreciate the efforts of young guy!
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Dav T ★★★★★
I needed to buy a gift for my mate. Apoorva was awesome in guiding me. Thank you.
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Owen Schmowen ★★★★★
Had a great cigar purchasing experience today, the gentleman was very knowledgeable and helpful in aiding our purchase. My friend left very happy with his purchase and it was all due to the helpful member of staff! Don't hesitate to check this place out!
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yash patel ★★★★★
The best place to buy cigar. They have nice quality and best collections of cigar.
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FAQs
What is the address of City Of london CIGARS AND TOBACCO-The Kiosk?
City Of london CIGARS AND TOBACCO-The Kiosk is located at 10 Piccadilly Circus, London W1J 0DD, United Kingdom
What is the phone number of City Of london CIGARS AND TOBACCO-The Kiosk?
You can contact City Of london CIGARS AND TOBACCO-The Kiosk at +44 7513 391991
How can I get to City Of london CIGARS AND TOBACCO-The Kiosk?
You can find directions to City Of london CIGARS AND TOBACCO-The Kiosk by following this map link