FreshFlowersCo - Altrincham Market Florist in Altrincham

Reviews

1. Alison C ★☆☆☆☆

   I'm sorry to have to review this business in the way I'm about to, because I like to support local. But my order has been a fiasco. I paid by bank transfer when asked to do so via text. I provided every detail I could think of, including the message to go with the flowers, as well as (obviously) the address in full with postcode, even mentioning that it's 'first house on the right'. Late the next day (when I expected the bouquet to have been delivered) I was asked via text "is festive okay?". I guessed this meant 'is Christmassy okay?' It wasn't - my message was about illness, and sympathy; I'd have hoped the florist would have spotted that. The reply came : "It'll have to be tomorrow then." Their next text told me that they could not find the house. They were searching in an entirely different area of town. I checked the details I'd provided and it was IMPOSSIBLE for anyone to fail to find the property using ANY mapping: I had given address and postcode with 100% accuracy. I checked on my own devices and ALL/ANY of the details pinpointed the house! The next day, again late in the day, I had to enter into a fresh round of texting because they had failed to find the house AGAIN, and had begun again a whole day later, only to ask me the SAME questions about the SAME erroneous address. The driver said 'oh, this happens with maps, doesn't it?" No, it doesn't - not if you simply enter a postcode, or any other details given, in a mapping app. He claimed to have entered the road name and that this 'did not work', but he simply can't have done. This is a busy suburban area with every address on Google Maps! I finally got a text to say 'delivered' but have no idea how a person could get this so wrong, and repeatedly. I have never come across anything like it. Is it not basic floristry to be able to use a map and deliver to an easy-to-find address? I hope to find out from the recipient how old the bouquet looked by the time it arrived.

   almost 3 years ago
2. Joe Cooke ★★★★★

   Great service, delivered when I wanted and really nice flowers. I will use again

   almost 4 years ago

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