Friendly and professional receptionists. Nurses, Doctors and Students have all been great. Consumately professional, knowledgeable & approachable. Appointment the same day, and saw a specialist the next. I didn't think this kind of service happened any longer. I'm glad I was wrong.
Seriously a bad place. As a young person it isnt always easy calling the doctors… it doesnt help when there is a disgustingly rude and obnoxious receptionist. Horrible woman. One in particular that is so miserable, blunt and dismissive on the phone and looks even more miserable in real life. Went in for foot pain recently and got asked by the GP if I had been walking in a jungle… Like, what??? Been given wrong medication MULTIPLE times that has left me waiting in a&e for hours and resulted in being hospitalised for 3 days on one occasion. Stay away from this place.
Never had a problem with reception, emergency appointments or overall quality of service. The Doctors are very good, i have had to go quite a lot recently. It is a very busy practice and the receptionists have to deal with a lot, to be honest it's some patients I've seen being rude, not the staff, so please keep that in mind when looking at reviews.
If you’re looking for a GP practice that never answers calls, congratulations—you’ve found the gold standard. The reception team deserves a standing ovation for their unwavering commitment to avoiding patient interaction. Truly, an inspiration to bad customer service everywhere. A special Achievement Award goes to the local community, who have collectively decided that complaining or demanding change is simply too much effort. We salute your patience.
Receptionists ....can't and won't disclosure medical issue with them and if you don't they won't give you the needed appointment. I am uncomfortable to discuss certain things with them considering also that they repeat that over the phone where others are sitting nearby awaiting for the GP...this common practice needs changes as they should be more understanding that not everything can be discussed over the phone with a RECEPTIONIST.
I'd just like to wish all the staff at the Marches Medical Practice a very Happy, Healthy Xmas & New year. As a family we've been using this service for many years most recently last night. You consistently demonstrate compassion, empathy & will go the extra mile for your patients . Many thanks Julie
First class GP surgery. I count myself so lucky to be one of their patients. All the staff are amazing. Thank you
I can't put into words the high regard our family has held for this practice for the last 40 or so years. (It has changed somewhat in that time!) The team of doctors are extraordinary in the service they provide, and we will be forever indebted to them for literally saving the life of my son and for extending the life of my late father considerably, with quick actions and timely letters of referral upon diagnosis. People are all too quick to post criticisms, but do the same people stop to think of the times when they have received vital help when it has been most needed? The reception team are put through the wringer every day with relentless volumes of calls, yet they maintain calm professionalism throughout. Just stop to think of this when you may be getting frustrated at not getting an immediate answer. Thank you to the whole practice for your considerate care over the decades.
Just back from our flu jab at the surgery...what brilliant,efficient service. In and out in 5 minutes.....800 people booked in for jabs today ...four nurses on duty.Why have many people had to wait in a queue at the leisure centre for up two hours for their Covid booster jabs??????? Go to Broughton and see how it's done quickly and efficiently.
I have been a patient at this surgery for almost 50 years,and in all that time I have never had a negative experience.I have always been treated with kindness,concern,and especially when I had heart surgery 2 years ago.Again in 2017 when my husband & I were struck down with a particularly virulent bout of flu that laid us low for 5 weeks,Doctors visited us,and the Pharmacy delivered antibiotics to us,as we were unable to leave home.I can’t fault the Practice,in all ways they have been exemplary in their care. Thank you!
Marches Medical Practice is located at 83 Main Rd, Broughton, Chester CH4 0NR, UK
You can contact Marches Medical Practice at +44 1244 520615
You can find directions to Marches Medical Practice by following this map link