Macdonald Kilhey Court Wigan, Standish

Reviews

1. Peter McGeehan ★★★★☆

   Charming hotel. Good location. Plenty of parking. Blue badge parking. Food and servi e excellent. Helpful staff. Not fully accessible to all areas. No access to bar for wheelchairs or scooters. Lower car park accessible dropped kerbs can be blocked by legitimate parking, poor design. Restaurant only accessible by wheelchairs via emergency exit with prior notification. Accessible rooms in annex very good but only accessible with assistance. Wheelchair users have quite a long way to go to get to restutante which is a problem in the rain or snow conditions. Accessibility to conference and communal rooms is good.

   almost 7 months ago
2. Jon Tulloch ★★★☆☆

   Not a bad hotel and it does look nice through the majority of the building. I work in a lot of manor houses and stately homes and this has that feel to it. The annex though does need a refresh. Stayed here for one night for work and stayed in the annex, it's much colder than the main building and the heating in the room didn't work. Whilst the room was clean and tidy, the bathrooms look like they are straight out of 1980 and could definitely use a refit! My colleagues room whilst was tidy did have what appears to be a blood stain on his sheets. Food wise whilst the menu isn't massive the food is pretty decent. I had a wagyu burger and it was nice. There is a choice of hot buffet or continental breakfast in the morning. The bar area is quite small, but there restaurant is huge. Both look nice. Overall not a bad hotel and would probably stay again if I was back this way for work. I recently stayed in Britannia hotel close to this and kilhey court is far better.

   almost 8 months ago
3. Joey King ★★★★★

   I stayed here recently with my daughter while on a rugby tour from Australia. We absolutely loved it here, the rooms were clean and nice comfy beds. The staff couldn't do enough for us and always friendly. The grounds were so beautiful and well maintained. We stayed in four hotels while on tour and this hotel was without doubt the best by far. Thanks for a great stay

   almost 9 months ago

1. Lynn R ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing! Kilhey Court was nothing short of phenomenal from the moment we arrived on Friday until we left on Sunday. The service, the staff, the facilities, the food — everything was first class. The accommodation was beautiful. I stayed in a suite on the Friday night, and while we were busy getting married on the Saturday, the wonderful staff thoughtfully moved all of my things into the bridal suite ready for our return that evening — such a special touch! On Sunday morning, we were treated to a private breakfast with all of our guests who had stayed over — a beautiful and relaxed way to end the most perfect weekend. We honestly couldn’t have wished for anything more for our special day. Thank you to everyone at Kilhey Court for making our wedding weekend truly unforgettable.

   almost 9 months ago
2. David Hull ★★★★☆

   I booked a suite (really a large, spacious room) to give space for conference calls and work as well as rest. The room was clean and pleasant, with beautiful grounds visible through large windows. I was attracted by the price being cheaper than a standard room in central Wigan, and only about 3 miles out, so perfect for driving when having meetings in Wigan itself. Sat nav found it easily, and parking was readily available and easy. Whilst the hotel building and location is beautiful, it is the team that makes the real impression. Debbie on reception gave me a warm welcome and helpful advice about local services, helping me to feel at home straight away. She arranged the late checkout exactly as I requested so I could work from my room on the morning of departure. When I checked with her after breakfast, she reassured me that housekeeping knew about my late checkout, even remembering the exact time without checking notes. I find, even in highly rated hotels, this sort of communication with housekeeping can be easily overlooked, leading to knocks on doors to remind me of the time mid-morning! Jude was very pleasant serving breakfast and went the extra mile by delivering a second pot of fresh coffee and milk to my room so I could get on with work rather than staying in the dining room. I noticed the other waiting staff had built a great rapport with guests who had stayed longer. I'm glad to have been able to stay at a Macdonald hotel. A number of other reviews mention the hotel is a bit dated, but in today's economic climate, it seems to me they are making wise choices with their resources and pricing very competitively. A fantastic team doing a fantastic job during tough times. Thank you all!

   almost 9 months ago
3. Hayley Coello ★★★★★

   We had a very pleasant stay here with our 2 kids and dog. Dog was made to feel very welcome, even to the extent of a bowl of Sausages for breakfast. Lovely grounds that he enjoyed running round. The kids loved the swimming pool, with dedicated kids swimming times. The breakfast was delicious and main reception and dining areas were very attractive.

   almost 3 years ago

1. S P ★★☆☆☆

   Hotel was ok, the way to the rooms could have been labelled better. Spa was small with lots of children in there, however the treatments were amazing & very relaxing. Evening meal was very standard & there could have been more choice of cocktails. Staff were lovely & present.

   almost 3 years ago
2. Marie Wallwork ★★★★☆

   Went for a spa day and afternoon tea lovely place and could not fault the staff and their service only fault I found was the disabled toilets were in the next block so I had to go outside of the main building and walk around ro the next building to use the bathroom. Not ideal and not accessible at all. I appreciate it is an old building but it does need looking at.

   almost 3 years ago
3. Marie Round (Rie) ★★★★★

   Beautiful hotel - original part of building is listed, well looked after & gorgeously appointed - marble columns, wooden panelling, beautiful fire places, leaded stained glass windows and ornately painted coffered ceilings - all kept immaculately clean. Lovely location overlooking grounds & lakes (Nice local walks). Good parking. From our arrival all the staff were welcoming, friendly, professional & courteous. Nothing was too much trouble. Our room was standard hotel set up but nicely appointed, secure & clean with TV, tea/coffee facilities, wardrobe (with safe, iron/iron board &, whilst not loads of storage for clothes, there was sufficient for a few days stay) ,table/dresser with upright chair, and comfy easy chairs & small table. The bathroom comprised toilet, bath with shower over & screen, bidet, wash basin, heated towel rail & large shelf - well stocked including soap & shower gel along with thick, fluffy white towels. (The only gripe - lavatory seat fixing was rather loose. A surprise given how well looked after everything else was! We mentioned it on leaving & was assured it would be fixed). Beds were comfortable, window allowed good ventilation and the place stayed warm even though we didn't use the room heater despite it being November. Food in both the bar & conservatory restaurant was lovely - beautifully cooked & well presented, though a little pricey even for so lovely a place - the restaurant had great views over the well-kept gardens too. Breakfasts were really nice & part menu, part self-serve meant no worries on choice or portion sizes. At the weekend it was all self-serve but still beautifully cooked, and every day there was lots of choice. The spa facilities were small but again nicely appointed, kept clean & everything was working well. Changing rooms had the usual facilities & were kept pristine. We used the pool, jacuzzi, sauna, steam room & showers. Fresh drinking water facilities are a bit of a trek upstairs to reception - a water cooler with single use cups would have been nice closer to the pool. Sadly there are a lot of stairs down to the pool area so I imagine disabled or physically limited folks may not be able to get to those spa facilities - contact beforehand would be advised. I was lucky enough to be treated to a most relaxing massage carried out by a professional & friendly lady who listened to what I wanted & delivered just what I needed using lovely products. Afterwards a sojourn in the quiet room, resting on a really comfy seat with cushions & adjoining footstool with relaxing music & fresh lemon flavoured water facilities finished the experience beautifully. As there is a lift to the floor where treatments take place these would be more accessible I would think. All in all we had a really relaxing & pleasant long weekend break in gorgeous surroundings where we were well looked after. We'd be more than happy to visit again.

   almost 3 years ago

1. Paula Watson ★☆☆☆☆

   **DO NOT BOOK** If i could leave zero stars I would We booked a Spa hen party for 10 people for my mum. This included 2 course lunch, treatment and use of the facilities. The 2 course lunch consisted of a sandwich with either a starter or dessert, not a hot lunch as we were advised. Both the pool and jacuzzi were out of order due to high chlorine levels. The treatments that we had already paid the deposit for were only booked for 8 people, not 10. Due to them running late with other customers only 2 of our party received a treatment and everyone else were cancelled. There was no phone call to advise of the facilities and no one had even come to tell us whilst we were having lunch. Some members of our party had travelled over 2 hours for this. Overall it was an absolute shambles and completely ruined the day. We were told that we would have a full refund, however nearly 3 weeks later this has still not been actioned. Several emails all ignored, messages left with reception and still no call back.....avoid at all costs

   almost 3 years ago

FAQs