Fresh Home Insurance Insurance Agency in Redditch

Reviews

1. Aaa aaa ★☆☆☆☆

   Worst of the worst. Tried several times over the weeks to email. No reply. Called the company 20-30 times for weeks and weeks. Call is put on hold and NEVER answered. They wouldn't let me cancel within 14 days, I was even willing to pay a cancellation fee. Just after a month I received a text not an email. That said my insurance is cancelled. I tried to call and emailed to complain and demand my money back. I said I am going to pursue it further with Action Fraud. With no mention, a small amount of the cost of the policy was returned to the account and that was it. They basically waited until after the 14 days where I could have received the amount back and then told me it was cancelled. They wouldn't have given me any of the money back if I hadn't complained and mentioned Action Fraud in the email. They were going to take the money and run. Don't use this insurer and tell everyone you know to stay well away. I am going to discuss this next week with Action Fraud and even approach national papers to say something about this so called company. I want them CLOSED DOWN. This has to stop.

   almost 5 years ago
2. Alex Yardley ★☆☆☆☆

   Terrible company. Paid for van insurance outright and the money leaves my bank. 3 months later I get a letter from the police saying I have no insurance! They’d cancelled my insurance in the first week without letting me know and without giving me a refund. When I finally got through to their poor phone line they said they would refund me next week but why not refund me straight away 3 months ago? At least that way I’d have known I wasn’t insured. Can’t see me getting the money back and will have take further action. Pay the extra and get insured by a proper insurer

   almost 5 years ago
3. Linda Wood ★☆☆☆☆

   Sadly my husband died the end of August this year and his car insurance was with them. He'd taken it out at the end of July. Numerous phone calls to cancel the insurance and claim a refund and they say they can't find a policy to be able to cancel!!!! Fortunately I have a paper copy and I was advised by them to email the policy and death certificate. I've now emailed twice over two months and had no response except to confirm they have received the email. Phone calls are not answered. Dreadful customer service, completely inept. Unfortunately you can't post without giving a star.

   almost 5 years ago

1. Flavio Avella ★☆☆☆☆

   After 10 years of careful driving without any issue, I decided to have an insurance with Autosaint with the blackbox. They cancelled my policy after just 2 months because their blackbox stated that I exceeded the speed limit once. This is clearly a way to cash hundreds of pounds of cancellation expenses that they retain. I confirm the other bad reviews as this company just aim to squeeze money in any possible way easily and without excessive commitment. Fortunately I already found other companies with even lower prices on their quote for me, I was been very stupid to choose this one, attracted by their misleading pricing offer.

   more 6 years ago
2. Ross Smith ★☆☆☆☆

   Absolutely horrendous! Phoned to cancel my insurance a week before it ended and requested my proof of no claims when policy was up. They said they would do that by email. Few days went by and I still hadn't received it so phoned them up and they tried to say I hadn't requested it and it would take a few days! Few days have went by and still haven't received it. Can I please have it? Comes in handy! I genuinely believe they are being difficult about this just for leaving them! I would not touch this insurance company again

   more 6 years ago
3. Nr Smith ★☆☆☆☆

   Absolutely horrendous! Phoned to cancel my insurance a week before it ended and requested my proof of no claims when policy was up. They said they would do that by email. Few days went by and I still hadn't received it so phoned them up and they tried to say I hadn't requested it and it would take a few days! Few days have went by and still haven't received it. Can I please have it? Comes in handy! I genuinely believe they are being difficult about this just for leaving them! I would not touch this insurance company again

   more 6 years ago

1. Alan Dixon ★☆☆☆☆

   Fresh insurance owns Ladybird Insurance who I have just had the unfortunate experience of dealing with. These people are scammers I just wished that I had looked up reviews on them before I used them. They have basically seen tiny errors in my details (no big lies only a date error) and have added almost £600 to the original quote without communicating it properly with me. I then cancelled and they are now asking for £472 for 22 days insurance.. beware and never use these guys. I have never ever left reviews before and I do not want this happening to someone else. I have also sent a small description to BBB's Watchdog and I urge you to do the same to get these RIP off merchants under the radar. They know what they're doing is unethical. They need to be investigated. As of yet they are still asking for these charges.

   more 6 years ago

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