Rubbish Mears contractors damaged my roof only them been on roof next door with council cos I’ve got no proof of them doing it Carnt claim more are less saying I should have cameras on my roof then saying ware & tare roof was only done 2 yrs ago so only other person might have been on roof is Santa clause don’t like paying out for the damage and wouldn’t come out to look as private house not council
Steven Heather★☆☆☆☆
It is difficult to describe how bad dealing with this firm has been without entering into a very unmannerly tone so I will just give facts. Since my wife, 18 month old and I had been crashed into by 40ft truck who failed to stop (not plexus fault, a bad driver) they have attempted to, make us claim off her own policy for the repair, tell us that the repair has to be taken care of by there assigned repair shop only and we had no choice, asked me to pay for the repair to get the work started if the long delay in getting sign off was bothering me (3 months delay i might add) but not confirm they will pay the amount that's required if I do pay, made me pay for loan car during gap that they had nobody to sign off repair costs, eventually agreed loan car terms and then tried to renegotiate months after accepting. Not accepting depreciation value as a standard practice on a high value vehicle then after showing it was asked for supporting professional letters to support same. Sent those and am still 1 month on from sending 2 from different Premium Main Dealers and no response. It has been 7 months since the accident and its still not closed off. I must note, we have made no personal injury claims on which we could have for soft tissue damage that is still not right but did not as we felt it will heal in time for us all.... I hope that anyone considering using this firm sincerely reconsiders as the brand reputational damage that it will do for you or your business will be far more costly then the attempted bullying tactics they will use to save you some money on any claims. The lack of care and attention to a claim is either so high to drag out hourly rate for its clients or they genuinely just don't care and want to drag it out so long that you cant afford to keep going after them so you stop bothering. I have not worked out which one but I wont be stopping.
Piers Pemberton★☆☆☆☆
Shocking service ,a joke of a company ,complaint letter on its way with an invoice for all the inconvenience caused .xx -zero stars!!
Kieron Sanderson★★★★★
Olivia Verity was great, answered all my questions and was professional from the start.
Krucze Kurcze★☆☆☆☆
Horrible place to work. Remember my words, if you are going to work there, you will surely regret it. The head of finance was yelling at me in the toilet when he found out I had decided to leave.
Bhavna Mistry★☆☆☆☆
An Tesco's lorry driver came into my lane on A34 going towards Oxford on the 14 September. The driver was in shock but was good. He informed whoever he needed to and gave me all the information. Initially, I decided not to go through the Tesco's accident fleet company, sopp & sopp. When I did I was told my car will be fixed. Couple days later, I received a phone called and was told my car is a right off and Tesco's are not willing to repair my car. They gave me 2 options, pay me for my car and they will write it off or give me the money to repair it. I complained to sopp & sopp that I was never told the procedure. All I was told my car will be repaired. I told them they need to repair, but Tesco's would not agree and I had to accept the pay out and they agreed to delivery my car back to my home town so my mechanic could repair it. but they will give me the money to sort this out. It is going to 4 weeks next week and my car has still not been delivered back to my home town to get it repaired. They did give me a hire car , but agreeing I will sort out the repairs, I do not have it. I have been with out a car for over 2 weeks and without my car for almost 4 weeks. Tesco's lawyer's Plexus are now ignoring my calls. I have no idea where my car is. I have suffered the trauma from the accident and now am so worried because I do not know where my car is and if I will ever get it back. Please can I have answers!!!!
B★☆☆☆☆
An Tesco's lorry driver came into my lane on A34 going towards Oxford on the 14 September. The driver was in shock but was good. He informed whoever he needed to and gave me all the information. Initially, I decided not to go through the Tesco's accident fleet company, sopp & sopp. When I did I was told my car will be fixed. Couple days later, I received a phone called and was told my car is a right off and Tesco's are not willing to repair my car. They gave me 2 options, pay me for my car and they will write it off or give me the money to repair it. I complained to sopp & sopp that I was never told the procedure. All I was told my car will be repaired. I told them they need to repair, but Tesco's would not agree and I had to accept the pay out and they agreed to delivery my car back to my home town so my mechanic could repair it. but they will give me the money to sort this out. It is going to 4 weeks next week and my car has still not been delivered back to my home town to get it repaired. They did give me a hire car , but agreeing I will sort out the repairs, I do not have it. I have been with out a car for over 2 weeks and without my car for almost 4 weeks. Tesco's lawyer's Plexus are now ignoring my calls. I have no idea where my car is. I have suffered the trauma from the accident and now am so worried because I do not know where my car is and if I will ever get it back. Please can I have answers!!!!
Hugh Cunningham★★★☆☆
Surprising, they take on anybody and pay them hefty wages with no pi experience. Big concerns for staff with knowledge who get poor pay
New Review
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