Sofa itself is good but the store is terrible. Sofa was over a month late and when talking with the store they basically say it’s tough luck. Bad communication. One day they update and say it’s on time then next week it’s updated as being late. Extremely disappointed and advise others to stay clear unless you don’t want a sofa for 4 months
Please do not buy furniture from this company. Read the other reviews. A faulty sofa (the recline function did not work) was delivered to my eldery parents house. My parents told the private delivery company that they did not want the sofa. The delivery company told my parents that that was not possible. My parents spoke to Lila at Fabb Furniture in the Watford Branch and they effectively forced my parents to have a repair. They pushed this option onto my parents even though they asked for a refund. I have spoken to the Manager at Fabb Furniture Watford branch (Russell) today who was very unsympathetic and unhelpful. He said that my parents have now accepted a repair and are not entitled to a refund unless the item cannot be repaired. So now we, like many other customers it seems, are in limbo waiting on a repair. From the reviews of other customers I think could take a long time. Fabb Furniture head office is also incorrectly telling us that the Consumer Rights Act prevents them from giving us a refund once a repair has started. I doubt that legislation prevents a company from affording more rights to an indiviudal - I am sure this is simply just Fabb Furniture's company policy but yet again they are giving inaccurate information to customers. Extremely poor aftercare services. Have been on the phone this morning for 35 minutes trying to get an update on the repair. Don't buy from them.
I bought ex display wardrobes and chest of drawers for a reasonable price and had them delivered by their preferred delivery team for extra which was not cheap. Apparently, the removal guys knew how to disassemble and reassemble. My only gripe was with the manager who seemed up himself and refused to give a 5% discount even though the items had wear and tare. Young sales lady, Lilia was helpful. I will shop there again but with open eyes.
Terrible customer service! The problem revolves around wrong information from the sales person. He informed us that the mechanisms regarding the reclining part of our sofa came from Germany. Which gave me confidence to purchase the sofa, costing £3,128.95p. I have now had the sofa for 11 months, and for most of that time one of the recliners hasn't worked. After 4 visits from their engineers the saga continues. These engineers carry no spare parts, however finally they diagnosed the problem as the electric motor, which would take 14 weeks to be delivered. After 15 weeks, a switch turned up by post from China, NOT Germany. Now apparently I have to wait another 14 weeks for the motor. Customer services seemed to enjoy telling me this when I called them, which left me very very annoyed and angry. I would strongly recommend avoiding this company at all costs. I would give it negative 5 stars if I could!!!
We walked in this branch on the off chance after visiting another shop near buy, we were suprised with the selection they have and how spacious this place is. We were approached by Colyn and he was professional and polite and advised the best options for us to furnish our house. Colyn thank you and we shall be back soon.
We came for a bed and left with a two seater. Amran was nice and patient with us. It does take 15 weeks to her our sofa but at this price I will be happy to wait
Took my parents to get a new mattress cause of their back and hip pains. Chris is the best salesman ever. He was super friendly and knowledgeable. He took his time to show us several mattresses and explained the benefits and how they were made. He helped us make the best decision. My dad said his hips felt better after testing out the mattress Chris recommended. Excellent service and fantastic products. My sister is coming back to shop for her new apartment
I went into the store today. Had a great chat with one of the salesmen. On telling him that I was going to have a think about the sofa I was looking at and discuss with my husband I asked him if I could order online. He went on to give me some story that the company no longer take orders online and that I had to do it in store - something about colours online looking different and wanting people to come in and sit on the sofa (which of course I understand). I thought his story was a bit unbelievable so looked online as I left. Of course a lie. So disappointed that people would go to such lengths just to make a sale (for what I’m guessing commission). No way would I trust them after the bull I was given.
It has been 5 months since ordering our bed, it was quoted to take around 8 weeks if that. Communication with the company is awful, every time we call we are promised it will be in the “warehouse” the following week - six weeks of this back and forth. How are they not able to track the whereabouts of their own products and give accurate timelines? They are useless and we still have no idea when the bed is coming. I’d say avoid! Update: bed finally arrived, delivery drivers refused to bring it up the stairs and assemble. We asked for it then to be taken back as we did not want it, which again they refused leaving it in our living room. Luckily me and my partner are able and got the bed up the stairs ourselves. Awful service all around. I am also pretty sure there would have been a battle to return it if we could not have got it up the stairs ourselves.
Fabb Furniture Watford is located at Unit 2c, colne valley retail park, Waterfields Way, Watford WD17 2JZ, UK
You can contact Fabb Furniture Watford at +44 800 254 0900
You can find directions to Fabb Furniture Watford by following this map link
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