Dreams Colindale

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Reviews

1. Kat ★★★★★

   Mohamed was super helpful today when my mum and I came to Dreams looking for a new mattress, greeting us right as we walked in. He suggested I try out the sleepmatch machine and he was friendly and insightful, helping us to locate the right mattress in no time and for a great price. The delivery set up process was efficient and smooth, he even offered us water and was great to chat with. Super nice location.

   almost 2 months ago
2. E G ★★★★★

   We were helped by Abdul (store manager) a few weeks ago and he really helped us decide what we were looking for. We didn’t feel under pressure to purchase and suggested lots of options as well as advising the bed base also matters. Mattresses were a lot more complicated than I thought but Abdul broke it down and we finally were confident to go home and purchase from Dreams.

   almost 2 months ago
3. Mo Awwad ★★★★★

   The saleswoman was awesome, explained to me everything carefully, every detail, she knows her job very well and helped me to decide which one I should get, I’ve also tried their “Tempur”mattresses which I found very comfortable. The Sleep Match check up can figure out which mattress suits your body and your needs, you should try it. I highly recommend Dreams.

   1 year ago

1. Lola Alvarez ★★★★★

   Mohamed was very attentive and very patient, explained everything very carefully, he helped me to decide, offered me water and, when I used the mattress scanner we even had a good laugh! Impeccable service, highly recommend it!

   1 year ago
2. Ronelle Lang ★★★★★

   Really great experience in store. Employees were super helpful and there's a wide range of products and payment plans.

   almost 3 years ago
3. kevin Ballantyne (SIRBALLEH246) ★★★★★

   Amazing customer service. Micheal the assistant manager looks after us like family!

   almost 3 years ago

1. Behnam Tahmassebypour ★★★★★

   Michael greated us well and professionally upon arrival, he offered us drinks and directed us to Sleepmatch machine which I personally think is one of the best inventions ever. He kindly advised us with the selected mattresses, he then directed us to selected mattresses providing us with a pillow for full real-life experience. He adhered to hygiene protocols all throughout and he never hesitated offering his help all throughout to sales and completion of the order. Thanks to Michael for his great effort and help and thanks to Dreams for employing such professional personels

   almost 3 years ago
2. Iuliana Egan ★★★★★

   Very veey nice staff and very helpful. Just got myself a sleepmotion bed. Love it !

   almost 3 years ago
3. Kit Kay ★☆☆☆☆

   I purchased a mattress from this place in Sep2021, it was a fairy expensive mattress so I thought I protect the investment with its ‘additional warranty’. The sales pitch was ‘even if you drop a glass of wine, we’ll change the mattress for you’. No issues with the purchase, sales rep was nice and transaction went well as expected. 6 months on I noticed a lot of small and firm balls of lint called Pilles. Had it been say 10% coverage, I don’t think I would have been bothered, however, at 40/50%. I thought, no worries, call Dreams and they will surly sort it out as I have the warranty. I called Dreams and they arranged a visit from 3rd party, he came, I showed him and he certainly agreed, saying this should not happen. He went away filled his report and that’s the end of that. I then get an email from Dreams saying…. Thanks but no claim can be made as fault is not covered under warranty. Calling the 3rd party, they cannot share the report, they said call Dream. Dreams say they cannot share report call the 3rd party…. The whole extended warranty is a scam! And I wished I spent a little more and went across the street to a more superior bed retailer. Be warned. Thanks nightmare, sorry I mean Dreams…

   almost 3 years ago

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