Streamline Telecabs Ltd Leeds

Reviews

1. Chris Morgan ★☆☆☆☆

   Terrible service – avoid this company. I booked a taxi for a 20-minute journey, giving myself a full hour before my train. I was told the wait would be 10–15 minutes, which should have left me with plenty of time. After 20 minutes with no car, I called again and was told the same thing: “10–15 minutes.” The taxi eventually turned up 25 minutes later, by which point I had already missed my train — costing me an extra £60. The driver admitted delays had been happening all day, so the company clearly knew but still misled customers about wait times. If you can’t arrive in 15 minutes, don’t say you can. Completely unreliable and zero customer service.

   almost 11 months ago
2. Kathryn Walker ★☆☆☆☆

   It is with an apology to the lovely lady who actually took my wheelchair accessible booking and the courteous drivers each way on our journey that I just give one star in my review - they do deserve more however they have been badly let down by one of their colleagues. At the time of booking the accessible transport to get my 91 year old mum to the funeral of her best friend, I requested a time that allowed for delays with actually getting mum to the pick up point, any traffic delays there might be and also factoring in the possibility that the booking could be taken but the specific time i booked for could not be guaranteed, however they would endeavour to pick up as close as possible to the requested time, that being 10.15am for a funeral at 11am and a journey that in good traffic takes 15 - 20 minutes. At 10.29am I rang to say our taxi hadn't arrived and was told 'it's ok love, it's only a minute away'. I was grateful the cab was so close so ended the call. When after a further 10mins had elapsed, 10.39am to be exact and there was no sign of our cab, I rang again to question where the promised one minute away cab had got to and had the great misfortune to speak to a female operator who I can only describe as vitriolic in her attitude. Her rudeness was appalling and coupled with that her threats to cancel the taxi outright if I did not change my attitude left me literally speechless. Having paid for the two journeys upfront, I felt justified to ring and ask where our paid for cab was and pointed out that I had been assured initially it was on its way to us. A cab did eventually arrive and although we arrived late to the funeral, the driver could not have been more helpful and apologetic - it certainly was not his fault. It's a shame as I have used this company before and been very happy with the service, but Streamline your female colleague is definitely letting the side down and should look very closely at her customer service skills and anger management - or lack of both.

   almost 11 months ago
3. Julie Popple ★☆☆☆☆

   Terrible service, would not recommend. Driver rude, mysoginist and was shouting in a foreign language out of the window at various passersby. The standard of driving was horrendous and I did not feel safe. Also refuse cards, insist on cash. I would rather walk than use this company.

   almost 11 months ago

1. Gurdeep Singh (gsc2000) ★☆☆☆☆

   £14.80 Leeds McDonald's official pickup to Moortown. Then cab driver said that was cash price despite it being on official meter. He said more expensive if on meter. What a ripoff so Never EVER again veezu amber cabs all the way next time. He actually wanted to charge more for paying on card!!!! Avoid at all costs. These guys simply don't care.

   1 year ago
2. Tim Quick ★★☆☆☆

   Great if there's actually one available at the station, but that's about all. The booking app is hopeless, every time I've tried to book an early taxi for the train station they ring to say they can't guarantee one will be available or turn up? Meanwhile they've already taken your money, which then takes 7 days to be credited back! What's the point of encouraging you to use the app and then when you ring up, they say you're better ringing us! Not encouraged to use them again

   1 year ago
3. Luke Murgatroyd ★☆☆☆☆

   The ambulance service arranged transport with this company for my partner to take her to hospital after falling ill, her condition got worse after 45 minutes during the wait for transport so we decided to get her there ASAP (we understand the taxi’s are busy but it was in her best interests to wait no longer) my partner politely called the Taxi branch to let them know she was at the hospital & no longer needed the transport, the lady on the phone who claimed to be the ‘manager’ wasn’t understanding or empathetic instead she became argumentative towards my partner and was calling her a ‘time waster’ & was disrespectful continuously arguing with her, my partner in the end hung up the phone and was upset which put more stress on her. Unprofessional and disgusting behaviour! This company needs to learn some customer service especially in situations like this where someone’s health is at hand! Will not use again & ensure the NHS know what type service they are using. From reading the reviews it’s not the first time this has happened

   almost 3 years ago

1. Humane Kahn ★☆☆☆☆

   Got a taxi from bus station to Morley. Pulled up at destination taxi driver speed off with all my belongings absolute disgusting, rang taxi rank told me to speak to Leland. Road police station to see if it had be handed in. Don’t ever use this firm

   almost 3 years ago
2. Felicia Pennells ★★★★☆

   Streamline taxis have excelled them selves today, both drivers to the Whiterose centre and return were amazing helpful and courteous . Luke who works the phones was polite throughout and incredibly helpful. . On a negative the lady who I spoke to early morning to book a wheelchair taxi was rude, unhelpful and had zero customer service skills, she needs to find a new career.

   almost 3 years ago
3. Mike Anthony (unlox Unlock Codes) ★☆☆☆☆

   Stranded us in Leeds last night after a visit to Leeds Arena. Called them just before midnight and at 12:45 still nothing. You cannot even get through on the phone to ask where the cab is. Ended up getting a Black and White and as they were dropping us at our destination we got a call from them around 1am. Truly not acceptable, if you are not coming you HAVE to tell customers. I was sat in the cold having recently had surgery and with 16 staples in my stomach. Just not good enough.

   almost 3 years ago

1. Exelabet Boi ★☆☆☆☆

   I am a wheelchair user. Today I booked a taxi for a wheelchair. The taxi arrived 2 hours 15 minutes late, as a result I arrived late home and missed a dose of my medication which made me ill. This is unacceptable service. I will complain to the parent organisation of this company.

   almost 3 years ago

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