Thank you Lynne (sales advisor) for your warm, kind and informative experience. You were just the right amount of helpful without being too pushy. We ended up ordering a lovely corner sofa and can’t wait until it is delivered in 12 weeks time!
No slander, just facts. I made a purchase for a brand new Ted Baker sofa suite set on finance for just under £5k in total. All seemed to be OK until the delivery. On arrival, the incompetent delivery team ruined a newly laid floor which was put down only days before delivery. I have now been reimbursed for the value only of the flooring/install and not the time and Labour to remove everything that was in the living room and reinstate after, so I am still out of pocket. The sofa arrived with multiple damage sites and it was ringing wet on the end of the right end unit. I supplied photos immediately as the delivery team practically ran out of my home address. If I had ordered something such as an electrical applicance, say a TV, I wouldn’t accept that it if was drenched with water, so I can’t accept this is decent and proper conduct when purchasing a new product. DFS said that although it was wet it wasn’t damaged so no action to be taken, I basically have been forced to accept the situation. I had complained and it was dismissed and closed following one person named Callum’s attendance (who was actually very professional, no problem with Callum) but over a week after? Once it had dried out? I will never buy again from DFS and it is very unfortunate as everything was going well previously. The way I have been dealt with is unforgivable. DFS then ignored me until I escalated to the ombudsman service, then they reapproached me and wanted to help and come back. Highly unprofessional but an important learning lesson for my family and I. I went to the store in good faith to do business with what I thought was a very good reputable company. Only once the finance company has settled the balance with DFS, does the overly nice and eager team’s behaviour appear to change. I hoped that my personal experience is a one off, but judging by other groups online such as Facebook, it appears not to be, unfortunately. To close, the furniture ombudsman have decided not to uphold my complaint despite the photographic evidence of the manufacturing faults that were present on delivery, they do not want to send an impartial and unrelated person to inspect, which I had thought would occur. Please beware that I attempted to cancel this order under the Consumer Rights Act 2015 and was refused. The deadlock email on 25/07/2025 from a manager named Sean stated “ The goods are made to order and your specifications, hens the reason we do not have an amendment or cancellation policy. If something is not right on delivery, we are allowed an opportunity as a company to resolve this.” Please beware of this before signing any contract’s with DFS for made to order items. If you do decide to proceed and use DFS, I sincerely and genuinely hope you don’t receive a wet sofa. Note: I have many other photos, but this site would only allow me to upload 11.
Do not buy from DFS. The sofa turned up and didn’t look that good. I loved the style and shape, but unfortunately the leather didn’t look good and was sagging. The installer told me it would settle, but it didn’t – it only got worse. It also started creaking, which was fixed on the second visit by an engineer. However, the same seat has now dropped. They keep changing what they say: first it would “settle”, now they say the leather “will give”. One minute it’s supposed to settle, the next it’s supposed to give. The company doesn’t want to know. The last engineer said he understood our frustration and would write that in his report, but he wrote something completely different. The area manager from Croydon then rang and basically said everything was fine. He kept saying ours was like the one in the shop – but we wouldn’t have bought it if it was. He also said that if they replaced it, it would be the same. Do not buy the San Antonio corner sofa. I will post pictures. These pictures were taken five weeks after delivery, and we were on holiday for two of those weeks, so it was only sat on for three weeks. I only weigh 13 stone. Don’t buy. The manager said: “This is what you’ll get.”
I had a very unpleasant experience with the sales staff during my recent visit at Croydon DFS Store. When I asked for cancel my order which is not delivered yet, the representative named Hesham responded rudely and dismissively. Instead of providing a helpful explanation, they spoke in a condescending tone and made it clear they had no interest in assisting me. What shocked me most was when they said, "We don't care if you complain and do not return me the money" — a statement that reflects a complete lack of professionalism and customer care. This kind of attitude is unacceptable and makes customers feel undervalued and disrespected. I hope management takes this feedback seriously and provides proper training to ensure future interactions are respectful and helpful.
Amazing store, super professional and immaculately clean and well presented.....a joy to walk around. The staff especially Hanifah were not pushy, she allowed us time to browse and was very attentive and friendly when needed. Luckily our chosen sofa was in stock and within two weeks it was delivered and set up in our house by a very professional and punctual delivery company (Humber services Ltd). We would certainly come here again and have already recommended to friends and family due to the 5* service we received.
Absolute shambles paid for the sofa, paid for delivery of the sofa delivery day came and went no notification of why it wasn’t delivered. No notification when the next delivery would be tried ringing the helpline. They didn’t even know what happened couldn’t even give me the next delivery date complete shambles would never buy from them again…. They’ve had my money paid upfront
Worst experience of buying a sofa I've ever had. Knowing access to our property is tight as discussed with sales staff at time of purchase. We were assured that their delivery team will be able to remove the arms and get the sofa into the house. I was so surprised to get a call just before Christmas to say that they would deliver my sofa early. After three attempts on two days from a delivery driver that was completely incompetent at his job and made no effort to rectify the situation. Just shrugged his shoulders and jumped back in his van. I cancelled the order and have since had a full refund but that was a very difficult, long process too, as DFS started to take installments from my bank account in January. I'm still waiting for a refund on the broken light fitting that was damaged during the first attempt at delivery of the sofa. I would not recommend
After a bit of a nightmare at other sofa stores and being "stalked" by sales assistants, we came to dfs and met Zaha, she was lovly and friendly . Zaha also knew exactly what she was doing and measurements from her mind, she knew her products. A very nice shopping experience. Thankyou
Great service and good range of sofas with different styles and colours. Went on 3 occasions as we were undeceive on what sofa we wanted One of the staff hisham was amazing. Very friendly and knowledgeable took his time on every visit and made sure to give us the best possible deals. He made sure to take his time and didn’t rush. Highly recommend talking to him when you visit 10/10 can’t wait for sofas to arrive
Always has a good selection of sofas but always a 3 month wait for your sofa to arrive. There is a clearance centre at the back of the store if you cannot wait 3 months
DFS Croydon is located at Valley Leisure Park Hesterman Way, Croydon CR0 4YJ, UK
You can contact DFS Croydon at +44 333 999 9777
You can find directions to DFS Croydon by following this map link
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