Sofas and Friends Croydon

Reviews

1. Lee B ★☆☆☆☆

   We had a very poor experience with Sofa & Friends from delivery through to aftercare. When the delivery drivers arrived, I stayed out of their way to let them do their job. However, I could hear them struggling, so I went to check. They had walked through our hallway wearing dirty, wet shoes, leaving marks all over our brand-new cream carpet. They then struggled to get the sofa through the lounge door. I asked them to stop so I could remove the door, but they ignored me and continued forcing the sofa through. I even put my hand between the sofa and the doorway to try and protect the frame, but they carried on regardless. As a result, our doorway was damaged. After they left, we discovered that one of the sofa legs hadn’t even been fitted and had simply been placed down the side of the sofa. Because of the delivery damage, we had to pay for a professional carpet clean and also repair and repaint the damaged doorway. I contacted Sofa & Friends to make a complaint and was told a manager would call me back. That never happened. On top of everything else, the sofa itself is extremely hard and uncomfortable. I can only hope it softens over time, but at the moment it’s very disappointing. I really wish we had gone to see the sofa in person before purchasing. Overall, the delivery was careless, the customer service was poor, and the product has not met expectations. I would not recommend this company at all.

   almost 8 months ago
2. hiten patel ★★★★★

   10/10. From the options, quality, purchasing, delivery options, delivery and set up. Can’t fault. Bergamo sofas delivered today to DA11 and the customer service since day 1 has been nothing but amazing and the delivery guys were also extremely polite and pleasant (instead of the usual grumpy guys you would normally expect). This company deserves every bit of success and by the looks of it, will soon be the UK’s leading sofa company.. you watch this space!!! Thanks again

   almost 8 months ago
3. Gwinyai Tamanikwa ★★★★★

   Absolutely delighted with my purchase from Sofas and Friends. The sofa is excellent quality. The colour, rich and the fabric has a great feel. It’s a great siz, offering plenty of comfortable seating. Delivery was quick and smooth, with great communication throughout. Overall, very happy and would definitely recommend!

   almost 8 months ago

1. Chris James ★★★★★

   Easy ordering . Very reasonable price compare to the big sofa shops . Was abit concerned first about the quality of the sofa as we ordered without viewing .100% glad we did order ! Quality is really good I’d say on par if not better than the big brands that are more expensive . Ordered on a Sunday evening delivered the Friday after . Delivery people were great also with a challenging entrance ! Already had people on Facebook and instagram asking where the sofa was from and recommended to all of them ! The sofa is a game changer !

   almost 11 months ago
2. colby B ★☆☆☆☆

   Deeply disappointed with Sofa & Friends. Within months, the fabric began bobbling and piling. When we raised it, the company advised us to shave the sofa. Unsurprisingly, the issue worsened — and now, at just 18 months old, it’s completely ruined despite all of our attempts to fix this issue. The material is unrecognisable to what we purchased. The company ignored my attempts to reach a solution amicably, only responding after five attempts to reach a manager. Despite following their advice and taking great care, they’ve ironically firstly blamed us for “improper cleaning” despite shaving the sofa as THEY directed. Then claiming that we should “expect” this level of damage as wear and tear. If that’s true, they’re openly admitting their products are poor quality - sofas are meant to be durable enough to last years, this piling is disgustingly bad and uncontrollable!!! We are now going to have to REPLACE our sofa after just 18 months. No refund, no replacement, no solution — just deflection. They will simply respond to this with ‘that’s the material,’ not noticing the irony in admitting how substandard it is. I note that other customers have also experienced this. For a company that claims to value customer care, they’re shockingly comfortable selling substandard goods and walking away with your money. Avoid.

   1 year ago
3. M BookdUp ★☆☆☆☆

   If I could, I would give 0 stars… We first seen this store on Instagram & it looked so promising! We were so excited to visit as the ‘hype’ on Instagram seemed worthy… however I was incredibly disappointed. We travelled over 1.5hours to come to this place & I can honestly say I should have gone with DFS round the corner to my home. The lady was extremely unhelpful, she didn’t really welcome or understand what we wanted even after giving her the measurements. They have barely any styles apart from the boring chunky sofas which isn’t really suitable to most homes in London now. She gave one word responses and was too interested in her lunch than to actually spend time getting to know our needs and wants. We decided to spend our money elsewhere. Not worth the travel or time.

   almost 3 years ago

1. Jamie-Leigh Pritchard ★★★☆☆

   The couch is absolutely fab. Amazing quality. I had a problem with the customer service which I didn’t think I would with the reviews being so good. They told us they would sort a delivery date within 2 weeks. I messaged an was polite an basically said I know your busy but have you got a date for me. I got ignored. I messaged them again a week later an asked again they actually got back to me this time an said I spoke to you today about delivery for the 16th? I said I haven’t spoke to anyone, but the 16th will be okay but I asked could they definitely confirm it as Id have to take time off work or get someone to wait in. He blanked this message. So I rang the shop a couple of days later the lady said she would have to ring me back. She rang me back an said oh it should be some time the week starting the 19th. Then a couple of days later on instagram a girl from Leeds posted that she received her couch. So I messaged her explaining my situation an she said they sorted a delivery the next day from when she ordered the couch an she had actually ordered her couch a week after me. So at this point I was angry that I was getting over looked so I messaged them again an showed him the screenshots of the conversation with the girl an asked why I’m I getting ignored all the time? I had been polite an understanding but the fact I was having to do the chasing an then saw the lady received her order an I was still waiting an I had ordered mine first I was upset. So for me the customer service really let them down, they could of messaged or rang an least an explained they was busy or whatever. The fact I done all the chasing an still got ignored on messages. I was really disappointed they treated a paying customer like this but the couch itself is gorgeous.

   almost 3 years ago
2. Lolly 2012 ★★★★★

   Absolutely amazing service and even better sofa. I had an issue with a mark i found the day after it was delivered, they returned later that week and replaced the whole section - no hassle at all. The person who deals with the whatsapp is very very helpful and the two delivery are excellent. So very happy!! THANK YOU

   almost 3 years ago
3. Annette Clarke ★★★★★

   Excellent and prompt service as most sofas are in stock and can be delivered within 14 days. I ordered on Sunday and received my lovely new sofa two days later! Very good quality and excellent price. Delivery was in time slot arranged. Very friendly service. Delighted!

   almost 3 years ago

1. Ni Sa ★★★★★

   Went to sofa and friends to find me a new sofa and the lady in the show room was excellent was very attentive and was happy to show us different ways of setting up the sofa. We decided to take the navageo sofa and the delivery was very prompt by great delivery guys.

   almost 3 years ago

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