DEBRA UK - Orpington store Store in Locksbottom, Orpington

Reviews

1. Lizzie Castañeda ★☆☆☆☆

   I sent an email asking if I can donate my bookcases and my wardrobe. I was told to send pictures which I did and which they replied saying they are happy to collect. I was then advised to make a call to confirm and allocate a date and time as to when they’re going to collect it. They said it will be today (Friday, I called Tues /Wed) 9am-5pm. She said she can’t give me an exact time but it will be Friday. Came Friday, I patiently waited until 2pm and decided to call them only to find out they did not include my items to be collected. If I wasn’t told it will be collected today , I could have looked for other charity shops who accepts donations or I could have booked Bromley Council for bulky waste collection. Now, I have a problem and I’m so stressed because I’ve relied on their staff. Such a waste communicating online and over the phone.

   1 year ago
2. Gill Douthwaite ★☆☆☆☆

   Used to be absolutely excellent however they have got far too greedy and it is such a shame when these items are given for free. They also don’t negotiate prices and I really suggest you lower your prices. You were asking for a bed base over £150. I bought one from you a couple of years ago for £40. Inflation hasn’t risen this much. Don’t be so greedy. You are supposed to help people in need, not charge them at virtually new prices. Sort yourselves out and also be kind to everyone. I also bought from you a couple of years ago a lovely oak extendable dining table which was £140 (perfect not greedy price) and 4 chairs at £20 each. I also bought a leather corner sofa from you costing £200 - much better price than what you are charging now. GREEDY DEBRA Maybe you can leave a response to a negative review to see what you propose to do

   1 year ago
3. Eleanor Ford ★★★★★

   Ignore posts commented years ago, Debra has new staff and a make over. Well worth a visit in the current climate for a bargain across the board, not just furniture but everything you may need from media to fashion

   almost 3 years ago

1. Christopher Lee ★★★★★

   We got some furniture from here and are extremely happy with the pricing, products and the service.. delivery was on time and the delivery persons were very helpful and courteous.. couldn't expect more!!!

   almost 4 years ago
2. Rob C UK ★☆☆☆☆

   Awful experience. Left feeling humiliated after trying to donate a perfectly acceptable three piece suite and a washing machine. When I booked the collection, I checked with the woman on the phone that they would take them, describing the condition and confirming relevant safety labels for the furniture. Collection drivers turned up - rude and surly. Made it clear they didn’t want to take anything. Claimed the armchair was dirty (it wasn’t, it is second hand and slightly worn on one arm). Told them that they had wasted my time and sent them off of my property. How dare this charity make me feel belittled when I was trying to help them with a donation. I have since approached a different local charity who was thrilled to be offered the goods. Give this place a wide berth - they do not deserve the help since they choose to treat people like second class citizens and how dare they send round rude and belligerent collection drivers to humiliate people

   more 6 years ago
3. Jackie Teagann ★☆☆☆☆

   Very disappointed with them. The lady in the shop had no compassion at all. I was shopping for beds for the temporary homeless. I bought 2 single beds and asked if she could perhaps give it to me a little cheaper. But the answer was no. Then it was £40 on top for delivery. I said could you please do it for £20.00 Again the answer was no. I will definitely NOT be going back there. The Debra shop in Greenwich were wonderful and gave me amazing deals in the past but unfortunately did not have any single beds this time. The lack of manager's skills should seriously be looked at.

   more 6 years ago

1. Matthew jp Scarlett ★☆☆☆☆

   Do yourselves a favour and donate to a more deserving charity. I visited the store with detailed photos and measurements of a large garden table and 8 chairs , after showing these to three employees they all agreed that it could be taken , I wanted clarification as I did not want to load the van and waste my time , alas this is exactly what happened the furniture was unloaded the store manager then advises me that she cannot take it even after a discussion had taken place. The quality of the furniture we had donated was much better quality than what was on display and I will not be donating again , there are more deserving charities out there who are more gracious and grateful for good quality furniture donations. One star is too generous if I could give 0 I would!

   more 7 years ago
2. Gillian McGuinness ★☆☆☆☆

   If I could give zero I would, pick up drivers were so rude and refused my leather suite which is worn and 13 years old (which they knew from my phone call description) but in no way damaged or torn as they claimed. Strangely, the evening before when I rang to see if they’d like my donation, I was told they could dispose of my suite for £65 and £35 for a corner and two piece before even seeing them??! Can’t help feeling cynical about this. My husband told the drivers to get off our property in the end as they became so insulting constantly claiming it was damaged and ripped. There will inevitably be creases and wearing in a 13 year old leather suite but that is not tearing...as they got in the van they repeated the offer to take the suite for £100...make of that what you will but be warned.

   more 7 years ago

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