HomeSmart Lettings Agent Real Estate Agent in Runcorn

Reviews

1. sarah spencer ★★★★★

   We all know how stressful it can be buying and selling houses. We can honestly say thanks to Colin and the team at HomeSmart, all that stress was taken care of. Colin continuously went above and beyond to ensure that our sale went as smoothly as it did. We did have a few hiccups along the way with the solicitors not to mention last minute legal paperwork to contend with, which was of no fault of HomeSmart as it was out of their control but Colin eased the pressure by even hand delivering the signed copies to the buyers solicitors so there were no further hold ups. We even had potential buyers remark that they wished they had also gone with HomeSmart as they were always on hand and returned calls, keeping us in the loop continuously, along with Colin’s sense of humour made the sale even more plain sailing. A massive thank you to Colin and the team and should the need arise again for using an estate agent, HomeSmart would be our number one choice.

   almost 8 months ago
2. Kim Smales ★★★★★

   Colin and the team were exceptional throughout the lengthy process of purchasing our new home. When the solicitors informed us—late in the process—that additional paperwork required the vendors' signatures, Colin went above and beyond to ensure there were no delays. He personally took responsibility for obtaining the necessary signatures and returning the documents promptly to the solicitors. Throughout the entire experience, the team made us feel truly valued. I would not hesitate to work with them again.

   almost 9 months ago
3. Alexander ★★★★★

   From the very beginning, the communication has been smooth, friendly, and incredibly helpful. Alisha and the team have gone above and beyond to make my move-in process easy and stress-free. Every question was answered quickly and thoroughly, and they genuinely took the time to ensure I felt informed and supported throughout. What really stood out was how proactive they were, arranging the inventory visit to suit my schedule, explaining everything clearly, they took the time to help me in person at the office and made everything clear and stress-free. Friendly, professional, and genuinely caring. Little touches like that show they truly care about their tenants. I’m really glad I chose them! It’s refreshing to deal with a letting agency that’s professional and personable. I’m genuinely happy with the service so far and confident I’ll be well looked after during my tenancy. Highly recommend HomeSmart Estates to anyone looking for reliable and honest lettings support!

   1 year ago

1. Irina Jevsina ★★★★★

   We would like to express our sincere gratitude to HomeSmart Letting Agent, and especially to our landlord John Pass, for the recent work carried out to install a new fence. John always takes a personal approach to resolving any issues, and this time was no exception. The work was well coordinated and completed within a short timeframe. We have been renting our home since 2019 and are very happy with our experience with the agency. All maintenance and improvements are done to a high standard and within a reasonable time. The staff at HomeSmart Letting Agent are always helpful, responsive, and ready to assist. Oleg and Irina

   1 year ago
2. Mabel ★★★★★

   The agents at HomeSmart were incredibly friendly, welcoming and fast moving in every regard. I am really glad to have had them work on my tenancy. It made looking for and renting a home much less stressful.

   1 year ago
3. Adrian Mihai Taifas ★☆☆☆☆

   NOT RECOMMENDED they are a waste of time, they will schedule you for viewings then rent the houses before you get to see them or have any answer from the application i would give less than one star if possible but as it is not i'll give a free lesson on their job here i will teach you how your work should be: 1. when a customer calls/texts you have to schedule a viewing for one house and give other options as well 2. go to the viewing with the same customer, make sure you can answer most questions about the house/s 3. give customer an exact time (ex 24h) to decide 4. if decided to take it, make the papers and do not attempt to get other applicants until this one is approved/declined 5. congrats, you got a 5* review for doing your job well (not the case now tho)

   almost 3 years ago

1. Lou-Ann Lauwrens ★★★★★

   Working with HomeSmart Lettings has been an absolute pleasure. I have found the client relationship team to be excellent to work with - They are prompt at replying to messages or addressing any concerns/queries. I highly recommend working with this agency.

   almost 3 years ago
2. John Little ★★★★★

   Very helpful and co-operative letting agent. I've not had any issues at all, and they've been willing to help when needed without issues. The prices are pretty reasonable too

   almost 3 years ago
3. adam page ★☆☆☆☆

   These don't even deserve 1 star. Survived in the property I rented out for 9 months. They said write a list of potential improvements that needed doing... so I written: lights need fixing in bathroom... cracks in wall... no heating so can radiator be fixed... etc Months went by... I get an inspection to ensure I'm keeping the place tidy... at this point there is mould growing on the wall... I get blamed for this with the reason of condensation from window and because I have a kettle (actual words spoken from the property manager here). So I involve environmental health... months later I finally get a radiator... its now been fitted for 1 month and they said to report if the mould improves etc... no it doesn't improve and it takes over 2 hours to get the room to a warm temperature. It's actually warmer to sit in my car outside the property. And still... after a month of the radiator being replaced I have to live in a flat with holes in the wall from the previous radiator... the walls are literally dripping wet of a night time... but these property managers do not care as long as you pay your rent

   almost 3 years ago

1. Peter Ridgers ★★★★★

   We have had the pleasure of our property being looked after over recent years by HomeSmart Lettings and absolutely recommend HomeSmart to anyone looking to have their property rented in a professional, responsive and caring manner. This very proactive and caring approach has provided peace of mind and confidence that the property is being taken care of and that combined with the very responsive and open communication from HomeSmart has really resulted in peace of mind for us as the home owner (living remotely), and confidence of property maintenance and upkeep from the tenant's point of view. The style and professionalism of all communications with HomeSmart is phenomenally good, and each member of the HomeSmart team has been an absolute pleasure to deal with. If you are looking for a letting agent to take care of you as landlords and your property and tenants, to provide an optimum experience for everyone, then I can't speak highly enough of HomeSmart Lettings, and thoroughly recommend!

   almost 4 years ago

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