Wren Kitchens

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Reviews

1. Khagesh Vashishtha ★★★★★

   I'm planning to shift to UK soon with my business. Had a small discussion with the mobile designer based at Greenwich showroom. I appreciate her knowledge about product, design and material. She loves wren and it is visible from her tone when she talks about Wren. I'll take her appointment in next year December. Best wishes to you Ms Mobile Designer(please forgive me I forgot your name but I have your email ID written in my diary)

   almost 2 months ago
2. Bella ★☆☆☆☆

   Wrens customer service is absolutely shocking. I would never shop at Wren again. We paid 100% upfront for a wardrobe and they forgot about the order for a week which ended up delaying our delivery date. I have spent well over an hour multiple times on hold trying to get through to them. I’ve also been ignored via email multiple times.

   almost 3 months ago
3. Elizaveta Kolesnikova ★★☆☆☆

   The kitchen itself is fine — but the experience with Wren’s customer support, delivery, installation, and refund process has been nothing short of ridiculous. To give just a few examples: Corner unit confusion. The design of the corner cabinet was clearly agreed to include shelves and open space for functionality and maximum capacity. We even discussed the carousel option in the showroom with the designer (Armani), who advised against it — and we saw in person why shelves were the better choice. Despite that, a month later the final contract mysteriously listed a carousel unit instead, doubling the cost. It took us over a month to prove we had never agreed to it and to get Wren to install the shelves as originally planned. Missing items and last-minute changes. The splashback was removed from the final order without any notice or discussion, forcing us to reorder it separately and pay an additional delivery fee. We faced similar issues with LED lighting, rubbish collection, and more — each one requiring endless follow-ups to resolve. Refund nightmare. The company confirmed a refund for several issues, including a broken hood, but only part of the amount was ever paid. For two months, Wren kept passing the case from one support agent to another, asking for the same proof and explanations we had already provided multiple times — yet the money was never returned. After months of chasing simple resolutions and being met with slow, inconsistent, and dismissive support, I can confidently say: if you value your time and your sanity, avoid Wren. The kitchen may look nice, but the service and accountability behind it are deeply disappointing.

   almost 4 months ago

1. Phu “Phuco” ★★★★★

   A few pics of the kitchen befor and after, tiles were from tops tiles, we used a fitter via wren and it’s been amazing very good experience. If you ever come here I couldn’t recommend Adil more highly, he is patient, knowledgeable and his expertise allowed us to come up with a layout that worked for us making full use of space. We also added those additional touches such as a Quooker tap, insinkerator. We had about 4 appointments in person with Adil and anything that we were unsure of that didn’t fit he made sure to alter at any stage. Great experience at wren Greenwich with him. Thanks for making this experience a good one ! (Some small bits need to be done still, not contracted through wren like the doors or some non kitchen cupboards) which is why you may see paint work not finished. Kitchen is great, the family love it! Thanks wren but especially thanks for the kitchen planner Adil and the rest of the friendly team at wren Greenwich!

   almost 6 months ago
2. Georgia ★★★★★

   We love our Wren kitchen! Our designer, Nathan made the whole process completely seamless and enjoyable. He took a lot of time and care with us when designing our kitchen and was very patient with all of our questions. His background in construction was noticed as he was very knowledgeable when giving advice with our build (we were knocking down walls and reconfiguring piping as part of our kitchen design). All of the staff that we dealt with at Wren were very professional and helpful, including Humza and Darcy. We used our own fitters and had no problems with the installation as instructions were clear.

   1 year ago
3. Rajat Dua ★☆☆☆☆

   I am horrified by the sheer level of incompetence at this branch. The worst decision to buy from them. Totally regret working with them. 1. The staff is not courteous/professional at all. When we went to this branch for the first time after a scheduled appointment, we were told to wait for 2 hours after getting a confirmed appointment as the designers were busy. When I asked the reason, I was told that "you have other options out there, if you don't want to wait, there are other kitchen options out there.' 2. We went back and forth across multiple designs. A lot of times, I had to keep reminding them of designs and basic stuff that they had promised to send us and there was a sheer lack of professionalism on sending back designs, emails, etc. 3. When I got a time to go with my designer to the branch, they did not inform me at all that my assigned designer decided to take the day off. I called them to confirm a 'confirmed appointment' one evening back and they couldn't find my appointment. I kept chasing the designer to realize I didn't get time. 4. I finally got a good designer who started helping us out. One fine day, I am told that she is not a part of their team anymore. There is no handover, nothing and I am chasing again. 5. Now comes the most horrible part - after months of back and forth, designs and layouts - the delivery team sends us the wrong cabinet size!!!! I later realize the fridge has not been delivered. I call back the designer and he says 'you can call the fridge company yourself.' What's the point of buying from Wren? 6. I called up again to check the status twice yesterday and again today and no one is available. The staff has the same way of dealing with us - rude, unprofessional and totally uncalled for, A horrible mistake and the worst part is there is no one who wants to fix all this. Terribly dissapointed and dismayed at this. I have spent so much more time on the kitchen vs. the whole house. This has been going on for the last 4 months and I am really upset at the way Wren has managed our kitchen. Totally not recommended and I'd suggest you stay away from this branch.

   almost 2 years ago

1. Alex Kyriakidis ★★★★★

   I had such a positive experience dealing with Wren. Varnit, who was the sales person I dealt with initially was so helpful, the whole kitchen was virtually designed for me, and there was such personal care over it. We had many conversations and I went into the showroom twice to finalise details. I found him so helpful and very professional and caring. The delivery was great, 1 item was missing but that was sent out no problem when I followed up. The kitchen looks amazing, such great quality, I am so pleased I used Wren kitchens.

   almost 2 years ago
2. Chris SInclaire ★★★★★

   We were very impressed with the Wren service. The initial home visit was excellent, with the Wren Designer listening to our ideas, and then providing some excellent suggestions. He then very quickly did a design on his laptop for us. We then went through loads of options, and settled on a final design. We then visited the showroom a few days later and went through options for door colours, worktops, appliances and flooring. The service from everyone in the showroom was excellent. Wren explained that the fitters are contractors for Wren, and some additional work such as tiling would need to be discussed directly with the fitter. However, Wren provided us with a price guide for all of the jobs the fitter could do as extras. Once we had booked the job with Wren, the fitter contacted us and went through everything with us. We had lots of extra work we wanted done, including decorating. Was pleased that the fitter did price this work in line with the Wren pricing guide. The whole process went to schedule, and we are very pleased with the finished product. Based on our experience, we would recommend Wren.

   almost 3 years ago
3. ceylan kisacik ★☆☆☆☆

   I am beyond disappointed with Wren Kitchens in Charlton. Much like the previous review, my first visit to their store was fantastic. Brilliant service. Attentive, professional and hugely insightful. They even boasted how they were the no1 Kitchen business due to their customer service and I was convinced of it myself. Then came the aftercare.... which was absolutely shocking. We were dealing with a gentleman called Gracia, who was brilliant on the day we bought the kitchen; however, after this: 1) It was extremely difficult to get hold of him 2) constantly on holiday 3) he got the order wrong and left out our door handles. To make matters worse, when we flagged to him that he had forgotten to include them, he had the audacity to blame us and said we had never asked for them, which was hilarious because I clearly remember walking around the store and specifically picking out the style and colour we wanted. When the handles arrived, they were wrong. With no way to contact him, we reverted to customer services, which left us with: 1) apparently no one capable of helping us as they did not have the authority to fix orders 2) constant reassurance that they would follow up with solutions. No one followed up..... Do not buy your kitchen from this brand. I really did not want to post this review but I snapped this morning when I discovered that the correct handles are finally arriving, but are heading to the wrong address... At this point they can not repair the shocking service they have provided. Do not use this brand.

   almost 3 years ago

1. Benjamin Linsley ★★★★★

   We had a very satisfying experience with Wren. From the design team, to project managers and to the installation crew, all were very professional and did a good thorough job. Really no complaints at all. We love our new kitchen!

   almost 3 years ago

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