Vue Cinema Hull

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Reviews

1. Jay P ★★★★★

   Welcoming, helpful and friendly I popped up to book some wicked tickets and get some cups in preparation. The 2 ladies who helped me was so upbeat, helpful and friendly, they had a nice warmth about them, like nothing was to much trouble. She explained the different showings, time and seating, as I thought one row had a gab between, but it hasn't. Sorted my cups and I sorted my tickets yesterday. When I walked up was greeted by a gent who also helped the 2 ladies on a question i had, again friendly and nothing was to much trouble, they made it easy. A huge thank you

   almost 4 months ago
2. Fady saeed ★☆☆☆☆

   We were a family of 4 and the cashier person charged us for 9.5 £per ticket, I asked him why is that he said this is the price per ticket although the cinema was empty 4 more people atmost.I later new that there is less ticket prices but he didn't offer. Same with the drink he gave us the splash for 6 £ each although there was for less price and it was literally half full. I feel that this is unacceptable and there's no price's displayed also to guide. I have contacted the customer support with no reply. We were sat on chair 6,7,8,9 theatre 8.

   almost 7 months ago
3. Dom Brown ★★☆☆☆

   I guess I am the mug who buys an expensive seat (at the back row) and finds a bunch of girls sitting in it who have paid half the price of my ticket, not adhering to their purchased seats. Not really fair is it Vue. The two star was the movie room was quite good. Just again unfair pricing.

   almost 8 months ago

1. Duck B. ★★★☆☆

   I love the Vue, always cheap with great food options but the Hull venue had popcorn strewn all over the floor for the 30 mins we waited for the film. Staff would notice the mess and move on. It all felt a bit dirty.

   1 year ago
2. Julie Burton ★★★★☆

   My friend and I was the only 2 in screen 9 so we had the best experience nobody talking, rustling food wrappers etc. Good value. Only took a star off as chairs were a bit stained. We only saw 2 staff. 2 lads came in somehow I don't think they paid and disappeared again. No one checks your tickets so technically you could get in for free. I think cinemas should have some type of barrier to scan if they don't have staff. Its not fair to paying customers.

   almost 2 years ago
3. Samantha Guest ★★★★★

   Great customer service, the queue was a little long but I still made it to the film on time. I ordered a coffee and there is an offer available that includes kit kat bites for £5.99. Large coffee was around £3.20 on its own. I couldn't accept the offer as I'm Coeliac so my only negative would be to see offers that could also include some GF alternatives (twirl bites or wispa). The cinema was very clean and tidy.

   almost 3 years ago

1. wadacalit ★☆☆☆☆

   Huge queue for food as usual in vue! Waiting 10mins for nachos, no cheese sauce ready, ordered large but to be honest I wouldn’t of bothered! Not worth the money! How hard is it to understand you should have a separate queue for tickets only!!!!!!!

   almost 3 years ago
2. Teddie Impeli ★☆☆☆☆

   Not a great experience. The popcorn was stale, the tango ice blast was a strange texture and tasted like chemicals. And more shockingly the movie (the new black panther) wouldn’t work… we sat in the theatre for about 30mints past when the adverts would normally finish in the dark until a staff member told us they couldn’t fix it. They didn’t give us our money back but they gave us a voucher that we don’t even want to use…. Not great!

   almost 3 years ago
3. Rebecca Waters ★☆☆☆☆

   I'd give no stars if I could, first time here today and won't be returning again. 25minutes to get served for snacks and drinks only 4 in front of us. Don't get me wrong it was busy but there was 3 tills on. Placed the order 3 times and it was still wrong £44. 60 for 1 large meal Popcorn drink and a bag of sweets £14 great price tbf, but the 1 bag of sweets nachos which should of come on the meal deal then wanted to charge me an extra £5.20 for a drink to go with it. When it should of been a meal. Which I'd asked for 3 times. 2x bottle of cokes cost me £30. Staff wasn't friendly when I queried it.

   almost 3 years ago

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