Driver arrived on the wrong street address and was very rude. Delayed my journey by 15 minutes and charged me more than I was expecting.
I would give 0 stare if I could! I missed my doctors appointment because the driver was late and on top of that once the Journey started, he was driving 5mph on a 20mph zone when there were no care on the road! When I rang back to dispach to raise this issue I was rudely told that I should have allocated 30 minutes, as per their policy, for the trip if it was for doctors appointment. It is customer's fault !!! In their mind driver had no fault for being late to a prebooked trip or for being ridiculously slow!!! Not even an appology from dispach! I will never travel with Drive taxi again!!
We booked a taxi for quarter to 1 this morning, they were 15 mins late, then decided to ring me but were parked in the wrong place. I directed them to the right place then 5 mins later they cancelled the booking! We were in bawtry and couldn’t get a taxi from anywhere else so was stranded! Totally unacceptable. There was no number to call the driver back and when I did locate one it was an automated service that said they were full and it went dead. Luckily some friends were getting a taxi after us so we managed to get in there’s (however they also had the same issue and had to walk some distance to locate there taxi) then had to try and get a taxi from there house! Will not be using again! The app is good but ridiculous that you can’t talk or contact anyone!!!!!!!!
We had a very courteous driver named Khadir on 14th Oct 2022 who helped us with our luggage and was very friendly. After arriving home my husband couldn’t find his wallet and rang Drive who told us the driver had reported finding the wallet in his car and would return it to us. Not long afterwards Khadir turned up with the intact wallet and saved us a lot of hassle. What a great young man! Thank you Khadir.
Utterly disgusting service start to finish, phoned up for a quote for a minibus for 5 people plus suit cases which came to £23.50. Driver arrived in a car that could only just fit 5 people with no suitcases (luckily a friend took half of us down). The driver on the way down almost crashed twice and blamed it on other drivers. Upon arriving at the train station he charged up £32. When I phoned up drive the basically said that because the £23.50 was only a quote it had gone up in 2 weeks and that they had no knowledge of us needing suitcases. At this point I put the phone down as the conversation was obviously going no where.
Called Drive in a panic as the original firm didn't show despite claiming they had done. Drive dealt quickly and efficiently, the cab showed as promised and I had the option to pay by card. A really good experience, kudos to Drive!
We ordered one from Micks last week for 1.15pm. Hadn't come by 1.25, called them and they said no idea why he hasn't come for you and he was nowhere near!! Don't worry they said there's another nearby and he'll just be a few minutes. 15 mins later, no sign so called them again. This time that driver had decided he was going to have his lunch instead of pick us up without telling them!! Finally got one 35 mins late and nearly missed our appointment.....complete mess!! Shame as they used to be so good.
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I booked a taxi with Micks for Sunday at 16:00. When it got to 16:05 I rang the taxi company because I'd had no text or phone call from the taxi driver to let me know he had arrived. It was hammering it down with rain at the time so I was trying to get hold of the driver to ask if he could come round the corner (literally) to pick me up instead of me having to go out and get wet through. The lady I spoke to on the phone was the most RUDE, HORRIFIC, AGGRESSIVE woman I have ever spoken to. She told me it was my fault I wasn't there (for a taxi that had not told me it had arrived) and that the driver had drove off and classed me as a no show. I asked her how was I supposed to get in a taxi that I didn't know was there to which I was met with shouting and anger. Absolutely worst service I've ever experienced in my life and once she realised the driver hadn't informed me he'd arrived and they were in the wrong back tracked and offered to send me a new taxi out. Fair to say I rejected this offer. I will NEVER EVER use Micks again for taxis and the woman whoever she was that I spoke, to should be sacked for her lack of customer service, rudeness and anger to customers. POOR PERFORMANCE MICKS!!!!!!
We used Mick’s mini cabs for my elderly Dad who no longer drives and struggles a bit with buses. I was impressed by the cost compared to other firms’ quotes, and the security of receiving texts about the arrival time, name of driver and car details was great. We don’t live near my Dad and so I had real peace of mind that Dad would be safely delivered to where he needed to go.
Drive Private Hire & Taxis - Previously Micks Mini Cabs is located at 29 High St, Bentley, Doncaster DN5 0AA, UK
You can contact Drive Private Hire & Taxis - Previously Micks Mini Cabs at +44 1302 820282
You can find directions to Drive Private Hire & Taxis - Previously Micks Mini Cabs by following this map link