Excel Taxis

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Reviews

1. jacinta stockwell ★☆☆☆☆

   Had city taxis for years so was a bit dubious when Veezu took over but always been good service until Xmas eve. Booked a taxi to town what should have been 5/10 min trip but the driver took the longest way ever ending up at main tram stop near hallamshre hospital and then doubling back into town centre. I rang to complain a lady told me to hold for complaints dept then cut me off so I rang again asked for complaints dept oh no such thing put me on to another lady who was extremely rude when I said they overcharged me and said well it’s Xmas eve…that was not the point the fact I was overcharged was the mystery tour I went on for 20 mins all around Sheffield

   almost 2 months ago
2. Matt Darcy ★☆☆☆☆

   Absolutely terrible service. I pre-booked a 6-seater taxi more than a week in advance for a surprise family trip with our child and grandparents. On the day, I called around 20 minutes before the scheduled pickup to confirm the taxi would arrive, as we were travelling to the train station and had onward commitments. The person I spoke to said they would do “all they could” to get a 6-seater to us and added a note to my booking to say we would consider two cars if a 6-seater wasn’t available — despite the booking having been made over a week earlier. In the end, no vehicle arrived at all — no 6-seater, no car, nothing. When I tried to call back, there was no answer. I was absolutely furious. We had to order two Ubers at the last minute and nearly missed our train, setting off over 20 minutes later than planned. The level of customer service was disgraceful. It’s unacceptable that a company can cause so much stress on what was meant to be a carefully planned family day out. Thankfully, Uber got us there quickly and didn’t completely ruin the day, but I was left feeling extremely stressed, let down, angry, and frustrated. I have since deleted my account and removed the app. Based on my experience, if you want a reliable service, use Uber — not Veezu

   almost 2 months ago
3. Owls are cool ★☆☆☆☆

   First at the beginning of the year I was charged for a journey when the taxi didn't arrive even when saying it was outside and I was stood outside waiting. Around May/June this year I had to apply for a refund when a driver took an unneeded way back to mine thus making his fare higher (may have worked if I hadn't have lived here the best part of my life, and owned a car and new he had no need to go through Darnall and town to get from my location to my house). Over a week ago, ordered a taxi from town, stood waiting only for the driver to call me asking me to go find him kn some other street outside a pub I've never heard off (rarely go into town and my going out days ends decades ago lol) so due to me being confused and not sure where he wanted me to go, the driver cancelled my trip yet they took money out of my account, good job uber did the job. Waited over a week to get refund after many phone calls and messages from myself saying I was gonna expose there poor business practices. Yes they along with uber are the main taxi services in Sheffield but I would use uber forever and a day and never veezu after this year's performance. Imagine all the journeys and trips people make Dailey never mind monthly and yearly and if they pull these tricks a few times a day that all adds up. Would much rather book and pay cash if I was anyone that uses them in the future and save yourself from being scammed and ripped off by this sham of a company.

   almost 3 months ago

1. Harry Johnson ★☆☆☆☆

   You really let my elderly parents down. Driver arrived over 30 minutes late to take them to their medical appointment and then never came back to take them home. Very disappointing and such a poor performance on your part. Not a very nice way to treat elderly, vulnerable and disabled customers. You got one star because I couldn’t put no stars. To Veezu Sheffield - suggesting I complete a feedback form will not resolve the problem as it has already happened. This review IS feedback.

   almost 3 months ago
2. Louise Banks ★★★★★

   Would like to give this sheffield taxi service more than 5 stars if I could. Tried Uber...didn't turn up...called Veezu. Communication was fantastic, felt very safe as a single female passenger. Extremely professional service to and from my night out. Superb local service!

   almost 3 months ago
3. Johnny ★★★★★

   Great service every time I call I get a taxi within 10 mins. They are my go to service

   almost 2 years ago

1. Matt B ★☆☆☆☆

   Loved the driver threatening to hit my wife and screaming at her for eating a bag of crisps in the car. Could have just asked her to stop and she would have. Lads in for a bad if I clap eyes on him. Let's see how he wants to scream at a 19 stone man not a 8 stone woman

   almost 3 years ago
2. Inès Edwards ★☆☆☆☆

   One of their taxis parked in the family bay at a shop though had no signs of having transported young children. Also left the vehicle running the entire time they were sat in the car, which was at least half an hour.if they can't show a modicum of thought for those with young children and the environment, I doubt they will treat their customers with much respect.

   almost 3 years ago
3. Charlotte Smith ★☆☆☆☆

   I am actually very annoyed with their service. Yesterday I called a cab not only did the person I spoke to not know where I was asking to be picked up from he was also dismissive and rude when I called again asking for an eta as I had been waiting almost 30 minutes with no idea where my cab was. Now today a cab was called to get from Meadowhall to my home and that took 30 minutes of waiting to only then receive a message showing the driver to be in Rotherham and only just on the way. It took over 40 minutes to get a cab and at no point did anyone call or message to say it would be a long wait so that we could have made alternate plans. Absolutely disgraceful behaviour and I shall not be using the firm again. I am disgusted at the poor service and lack of communication from the office to say to customers if they can or can not fulfil a request in a timely manner.

   almost 3 years ago

1. J Cheeseman ★☆☆☆☆

   DO NOT USE Booked 2 taxis as they never have any 6 seaters available 1st taxi picked up and second taxi turned up and refused to take as we had a small dog. Phoned up to ask for another taxi and the woman screamed down the phone She needs to be sacked

   almost 3 years ago

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