ALA Insurance Insurance Agency in Malton

Reviews

1. Vinish Maheshwari ★☆☆☆☆

   I’ve had an absolutely awful experience with ALA, MB&G, and the third-party contractor involved in my dent insurance claim. It’s been over 3 months since I raised a simple claim — and still, nothing has been repaired. Instead, I’ve been forced to chase three separate companies, none of whom are taking responsibility or communicating clearly. I was never told that ALA was just a broker when I bought the policy. That only became clear once things started going wrong. MB&G, the insurer, has ignored my formal complaint — zero response to date. The third-party repair contractor finally came out to fix the car… and then simply refused to carry out the repair, without a clear reason. Since then, silence again. I’ve spent months doing the chasing for a repair that should have been sorted in a week. The process has been disorganised, opaque, and incredibly frustrating. Zero accountability. Zero urgency. Zero support. Avoid this setup completely. If you’re considering buying dent insurance through ALA, think twice. Once you need help, they’re nowhere to be found — unless you do all the work yourself. Absolutely not recommended.

   almost 10 months ago
2. HHS GROUP ★☆☆☆☆

   In my opinion this warranty is for the most part, a complete waste of Money. I purchased the warranty in good faith. During a routine MOT, the advisory warned of play in my steering rack. I booked the car into a specialist mechanic to investigate the issue who determined that the steering rack needed replacing. I thought i was covered under my warranty because the steering rack is listed as a part that is covered in my warranty under mechanical Breakdown. However due to the their definition of "Mechanical Breakdown" "mechanical breakdown means the sudden and unforeseen failure of a component arising from any permanent mechanical or electrical defect (for a reason other than wear and tear, normal deterioration or negligence) causing a sudden stoppage of its function, necessitating the immediate repair or replacement of the component before normal operation can be resumed. We are not liable for parts that have reached the end of their normal working lives because of age or usage", they have said they are not liable to cover this fault under the warranty. Absolutely pointless listing the steering rack as part that is covered because the steering rack would not suddenly fail.

   1 year ago
3. Soulla Stylianou ★★★★★

   I’ve been using ALA insurance insurance for GAP insurance for many years. They offer excellent customer service and calls are answered by friendly knowledgeable folk. Nothing is too much trouble for them. I had a lovely chat with them this week discussing Castle Howard, Betty’s as well as my insurance. Today I received this in the post. I mean how lovely! This is a company that values its customers and as they say so themselves “It's very important to ensure we're offering our customers the highest levels of customer service and the best products.” all I can say is thank you so much for the birthday cake. It’s delicious but then it’s a quality cake sent to me by a top quality insurance company :)

   1 year ago

1. Gary Andrews ★★★★★

   I have been using ALA for a number of years and the customer service is by far the best I have ever had. I have dealt with numerous staff members and they are all great. I have had the pleasure of speaking to Dawn this morning, nothing was too much trouble and the enthusiasm, dedication and professionalism shown was excellent. Keep up the great work, it's not often you get a great service with a smile, but this company and their staff seem to provide it every time. Don't take my word for it, give them call and you won't be disappointed. Thanks again and have a great day....

   almost 2 years ago
2. Mike Letters ★★★★★

   Spoke to Rihanna who was absolutely brilliant. I cancelled my policy down with ease. She was helpful, polite and couldn't do enough for us. ALA we'll definitely be back! No problems with this insurance/warranty company. Thank you!

   almost 2 years ago
3. Colin Poole ★★★★★

   Cheaper than dealerships and easy to do with immediate effect

   almost 3 years ago

1. Kevin Wilson ★★★★★

   Had gap insurance with AlA,sold car and was due to a refund,spoke to them and it was in my bank within seconds

   almost 3 years ago
2. Joe Finn ★★★★★

   ALA called me the day after buying my GAP insurance. They went through all the details and explained the policies in a way in which was understandable. It actually turned out my policy needed amending to a PCH policy and therefore my documents needed amending. This was done over the phone and my new documents were sent out to me within 5 minutes of the call ending. Couldn’t be happier with the service and all insurance companies should take a note out of ALA’s customer service!

   more 6 years ago
3. Harish ★★★★★

   Wow, ALA folks (Charlotte) are fantastic. Very honest, reliable, cheap and also could proof read your hire/lease documents to make sure the policy is covered. Kudos and keep up the good job guys.

   more 6 years ago

1. Frank Siebert ★★★★☆

   Very easy to organise Gap Insurance and cheaper than my local Toyota dealer by a country mile. Good and clear information available of each type of insurance. ALA's phone support was excellent, being both friendly, patient and very helpful. However, I would like to have the option of 4 years (instead of the maximum 3 years) for the Tyre, Scratch & Dent, and Alloy Wheel Insurance so that it's the same length as the cover period for the GAP insurance. Thus, 4 stars instead of 5.

   more 7 years ago

FAQs