📍 Chinchilla Drive, Hounslow TW4 7NR
📍 Address: Chinchilla Drive, Hounslow TW4 7NR, United Kingdom
📞 Phone: +44 20 8630 1370
The receptionist are rude my care gets disregarded everytime and the receptionist cut the calls whilst you’re talking. The management need to do better
I seriously want this issue to be sorted and dealt with, I have moved to near this area, and prescription were sent to this GP for collection, the pharmacist were Nightmare, both times, asking endless stupid questions like why they send it here, no smile, no welcoming environment, disgusting attitude, indian girl called Niven-nevi something like that with a an indian man with red dot between the eyes at tha pharmacy. She says I can refuse to give it to you, Well I have just came to collect my medication, why is it so hard for you to welcome me in and give my medication? , this gp makes money by me collecting medication here, WHO THE HELL ARE YOU ? She even says don't come back here,, EXCUSE ME ?? Do you own this place ? , if your not happy with your job then Leave. I've seeing the all the reviews, All of you and the doctors need to be inspected, warned, YOU CLEARLY NOT FIT TO BE WORKING HERE, You need to treat patients with dignity, respext. Greenbrook Healthcare (Hounslow) Limited RUNS this place, I Will attempt to contact them, this cant go on forever. This GP needs to be ashamed of themselves, and honestly remove these unprofessional people.
The receptionists are so rude and the manager has no knowledge of basic form charges. They tried charging me £40 for a free form!!
Absolutely atrocious reception staff. Seem to think they are god sent and are doing favours for sick and vulnerable pt when asked to write down appointment times.. Unprofessional, rude and egotistical staff at reception. Nurse and doctors are amazing . Needs a change of staff at reception. Will be thinking of moving due to this encounter.
Terrible Experience – Avoid This Surgery If You Can This GP surgery has been consistently disappointing. The reception staff are incredibly unhelpful, rude, and clearly lack proper training. On multiple occasions, I’ve been booked for the wrong appointments or not booked in at all. They never seem to know what’s going on, and trying to get any helpful information out of them is like talking to a brick wall. You can call several times in a week and still be met with the same vague, unhelpful responses. The management is nowhere to be seen, and it’s clear the staff are left to run things chaotically without any structure. I’ve had ongoing health issues that have only worsened because they make it nearly impossible to see a doctor. Frankly, the entire place needs new management and a receptionist team that actually understands their role and treats patients with respect. This isn’t a high-end clinic in Dubai — it’s a local NHS service in Hounslow, and people deserve better.
Good GP, everyone is very polite and nice
If I could give half a star I would. This Practice, doesn't take patients seriously. The receptionists will hang up on you and dismiss you without helping you. if you manage to communicate with the Doctors, my last few visits have been extremely unpleasant. Dismissed put on referrals that haven't been put through. Do not recommend joining this practise
The surgery has been improved significantly with new management and better services provided by the staff that work there. I recently went to the surgery and was surprised by how well maintained and inviting the atmosphere felt when you first walk in. The staff were very friendly towards me and there wasn't any delays at all. The facilities were beyond my expectations and I was certainly not expecting it to be so luxurious. Everything went smoothly and efficiently from the moment I walked in through the front doors of the surgery up to the point of getting a prescription. I highly recommend this surgery and I appreciate the excellent service provided by the staff there upon my visit.
Poor poor reception staff. It such a highly competent environment of incompetency that even the new young receptionist s that join them start off on the same footing as the already present senior ones who can neither understand, speak or communicate: neither can they perform the simplest of tasks. My wife applied for a maternity exemption certificate and it took them numerous phone calls and visits to process them, all the while reassuring ther that it was sent off only for her to receive a penalty for nhsbsa. Same happened for my diabetic medical exemption certificate that despite applying on the 7 dEC and doctor signed off at 14 December, the exemption letter still sat with them till 18 January. I called in today to ask them and was told that it might be I'm process and wait a bit more.having known their track record of insufficiency, I went in myself only to find the form still sitting in their prescription rack waiting to be dispatched and being reassured again that it will be posted next week. I still remember the young receptionist with spectacle s whom I first gave the form and had a gut feeling that she wouldn't send it forward. The entire staff only seem to be interested in chatting and having a good time.
The Great West Surgery is located at Chinchilla Drive, Hounslow TW4 7NR, United Kingdom
You can contact The Great West Surgery at +44 20 8630 1370
You can find directions to The Great West Surgery by following this map link
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