Station Road Surgery

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Reviews

1. Tony Bexley ★★★★★

   Fantastic doctors at station road So glad they joined sidcup medical centre The receptionists are fantastic very caring and not trying to be doctors like the other places. I have seen different doctors each time all 1st class. My latest doctor the other day was fantastic and very efficient. Thank you so much will be back for back X-ray results Thank you Tony

   almost 2 months ago
2. laura lindsay ★★★★★

   I been using this surgery for 40 yrs and seen a lot of changes But the staff and doctors are very caring and friendly they also cater to my needs especially my mental health The appointment times are good the only thing I’d say is the phone lines are a abit bad as u can wait up to an hour in the queue but I like the recent call back system so much easier Great surgery

   almost 4 months ago
3. Claire H ★☆☆☆☆

   The surgery was good but recently we’ve experienced a really rude and ableist receptionist who admonishes us for being unable to do things due to disability instead of making the necessary adjustments. Don’t join if you’re neurodivergent or have depression.

   almost 5 months ago

1. Lorraine ★★★★★

   Despite having to wait for a one to one appointment I was so relieved upon seeing the absolutely delightful and wonderful Dr Ganjewsr who listened to me and explained in detail what she would do - Dr Ganjewar has the most calm demeanour and you immediately feel comfortable in her presence. I truly hope this lovely doctor has a long and happy future at Station Road

   almost 9 months ago
2. joanne taylor ★★★★★

   I recently had to register my mum with this surgery and the receptionists were so kind and understanding and considerate. This, in my experience is unique and to have receptionists that care enough to ensure you get what you need is such a huge part of the surgery’s success. I am so grateful that we were able to speak to that lady who was kind and caring in a desperate situation. She ensured everything was sorted and that the doctor was able to do her job for us. Thank you team. Thank you so much. Our first experience was so caring.

   1 year ago
3. Sally Pegg ★☆☆☆☆

   My young daughter a uni student living on her own phoned the surgery as has been poorly for several days was spoken to extremely r rudely by a receptionist and advised to try to phone again tomorrow as apparently no doctors at the surgery even though it doesn’t close till 6.30 pm !! She was extremely upset just think possibly a bit of compassion and kindness would not go a miss

   almost 3 years ago

1. darcy mayne ★☆☆☆☆

   Do not recommend at all!! Constantly having to wait at least and hour an a half to even speak to reception. They once told me I had to wait 3 weeks to hear back for some important results. One lady from reception is also rude. Consider another doctor before registering here.

   almost 3 years ago
2. Freeman ★☆☆☆☆

   I'm sorry but the receptionists all need to go. They spend more time chatting nonsense among themselves then they do doing their jobs. I've never met a bunch more lazy with no work ethic. There's a reason this place has such bad reviews and they all mention the receptionists.

   almost 3 years ago
3. David alexander ★☆☆☆☆

   The service received is unbelievably bad. My 14 weeks pregnant girlfriend has been trying to book an appointment for two days. Day one we were unaware the only way to get an appointment is to call in at 8am and hopefully get a slot for that day. This resulted on being on hold forever and told to call back the next day. Day 2, managed to speak to someone and explained she had on going flu for 3 weeks and still coughing , sneezing and re explained about being pregnant, this was not met with an appointment but a empty promise stating a doctor would phone her, this never happened but we did receive a lovely text explaining an attempted call at 11.57am. Too confirm this never happened. Therefore we are heading into day 3 and zero help or understanding on how important in seeing or even speaking to an actual doctor is. I am completely lost for words to explain our frustrations and bewilderment by the service given and the complete lack of consideration by this broken system.

   almost 3 years ago

1. Sara ★☆☆☆☆

   If you are thinking of joining this practice - DO NOT! The reception staff well one in particular an elderly woman with gray hair and glasses is overwhelmingly rude and lacks any type of empathy. I do not understand how people like this can be hired in a professional setting, especially at a GP's practice. I feel awful for all the patients who come across this woman. Please if you can avoid at all costs. The sooner this woman retiresthebetter. I am making a formal complaint against the surgery.

   almost 3 years ago

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