Booked hotel in Riviera Maya and transfers. Competitive prices and excellent service all around. They were able to change transfer times for us when the airline changed flight times approximately 5 days before our departure. Will definitely use again.
Booked a holiday through these to Dubai to a hotel we had been to a few years earlier. After we checked in, unpacked and went down to the pool area we were greeted with what only can be described as a construction site of another hotel practically on top of our pool, this company is trying to say when we were booking and in our confirmation it stated about these building works but absolutely nowhere did it/ does it say this. We had 2 friends who had also booked through these for the same hotel 2 months later than us and these also were not aware of the building works so had to pay to change the hotel. The customer service we have received since contacting them has been nothing but shocking and whilst we were there they ignored every email. Will never ever be booking through this company again would stay very clear of them.
I believe the Trustpilot reviews are fake. We booked a long-haul holiday through Destination 2, believing we were in safe hands with a fully protected package. Unfortunately, when things went wrong, the lack of support was shocking. Our outbound flight with a partner airline was significantly delayed, causing us to miss our connecting flight and become stranded overnight in Nairobi. At a time when we desperately needed help, Destination 2 offered no meaningful support whatsoever. They have no emergency customer service line outside the UK, no 24-hour support, and their responses were dismissive and unhelpful. They simply told us to call the airline — even though as a package holiday provider they are legally responsible for assisting customers in these situations. We were left to arrange our own accommodation, pay for meals and transport, and spend hours on the phone at our own cost to try to resolve everything ourselves. Being stranded in a foreign country with no help from the company we booked through was unacceptable and distressing. Since returning, we’ve received very little accountability or empathy from Destination 2. This experience has completely eroded our trust in them, and we’ve had to push for our rights ourselves. If you’re looking for a company with genuine customer support in emergencies, I would strongly reconsider booking with Destination 2. Once they’ve taken your payment, you’re essentially on your own if something goes wrong. They’ve replied saying they assisted us - they sent an email confirming the flight I personally suggested with £900+ per person. When I said what is the alternative? I had a response saying there isn’t one. As well as they have a duty of care to ensure we are home safe, accommodation and transport. We didn’t even get a call or email to check if we got home okay. Their “24 hour “ supposed line is not on documents .
Where to begin first. At first I was apprehensive because I’d never heard of destination 2 as I’ve been so use to using emirates holidays. Destination 2 was cheaper than any other package holiday at the time of booking. They included free transfer with my booking. That alone saved me £50. Free upgrade into a suite also so that alone was flawless. From the minute I booked their communications were perfect. All documents sent frequently. This included the ATOL protection. As soon as I paid off my holiday balance. Destination 2 released my tickets. I’ll definitely use them again. Highly recommend. As long as you give them the correct information when booking your holiday then you can’t go wrong. If book at the right, time of year they are CHEAPER than emirates holidays and offer a better half board package !!! Will look forward to booking with them again !! Manchester to Dubai 31/08/25-11/09/25 James
In 20 years of travelling I have not experienced a service like this. Firstly booked us a hotel knowing there were extensive building works going on, now moved us but we are moved to a hotel on an all inclusive basis where we have absolutely no idea what is included both meals and drinks, we are being told to pay the balance and find out the package on arrival at the hotel ! in what other industry do you pay a large amount of money and have 0% knowledge of what you are paying for. We have contacted Destination 2 now 17 times, on all 17 times we are just told to arrive at the hotel. I'm sure an agent is there is be the middle person and inform us what we are paying for. Shocking, totally shocking.
Relationships are based on trust! I would not trust them again and certainly would not recommend them to anyone. Tried a simple upgrade after the initial booking was paid for and the fees that they wished to put on me was completely scandalous, They said it was admin costs but they were unable to justify.. they wanted to charge £200 per night extra. I telephoned the hotel with my disgust, and was told a completely different thing, it was only £50 per night extra per night. It was an 8 night stay, so you can understand why I was so not amused with there deception.
Edit after the pathetic rude response from destination 2. Yes, I booked because you was cheaper and I found the package elsewhere with more friendly websites so dont try and give me your nonsense!!!what a rude arrogant response. Look at the last few reviews you have, all 1 star. Take note that your customers are not happy!! Arrogance will get you no where. Awful customer service and after sales. The website is not user friendly at all, if you know exactly the package and dates you want then they are sometimes cheaper but if you need inspiration the site is shocking! We were mis sold a SEA VIEW ROOM. Under the room description it said SEA view room for which we paid a supplement for, however, the room was a SIDE SEA VIEW in reality. Our view was of the hotel pool and if you looked over the balcony to the left you could see the sea!!! That's not exactly SEA view is it?! We went away in August and as soon as we returned we raised the query asking for a refund on the extra money we paid to upgrade. Its now 21st November and customer service have not yet dealt with this. Bronwya initially responded, then sent photos of the side sea view trying to say it was sea view, since my response she or anyone else hasn't even replied to my emails. Absolutely shocking service. I will never use this company again regardless of a saving, I'd rather pay more and get the customer service a company should have. DO NOT USE THIS COMPANY, YOU WILL REGRET IT IF YOU EXPERIENCE ISSUES WITH YOUR HOLIDAY.
I booked accommodation only back in February for February next year to New York. What seemed simple and should be, has been a nightmare. No one helps, customer service is rude and they lie. Eventually one of the many emails I had sent, was replied to. I was asking for 1 Room to be cancelled and 3 passengers to be removed. I wanted to keep the other room and add a passenger. Two separate agents emailed to say this was done and complete. I never got confirmation by receipt and the booking online has not changed. No one is talking to me I am being ignored. This is for my wedding and what should be a wonderful exciting time has now become anxious and filled with worry. I am so disappointed and its making me extremely ill with negativity. The anxiety from this whole situation is horrendous. I am not proud that I spoke to the consultant in sales the way I did, using the most disgusting language. But in my defence I am always extremely polite, easy going and very thankful on the phone. However I was pushed to being the complete opposite by a consultant in sales, after I asked if she could tell me if it would be possible to add a extra room onto the booking. She replied rudely and sarcastic... "well I could, but as you're not Mrs Walker I'm not going to bother to look and not open up the booking" . If that is not unhelpful and rude then I do not know what is. There was not issues with my phone when I spoke with this person. Admittedly there was when I spoke to the original consultant, who I will add has now kindly sorted the situation out for me, after the booking also had its price increase with no explanation when I asked. I shouldn't have had to communicate the amount that I did. To worry the amount that I have and to have been treated so awfully and disrespected so much that I was pushed into using vile language calling a sales representative a disgusting word. But to be fare she was acting just like what I called her.
Disgusting customer service. If I could give 0 out of 5 I would ! Chose to use this company because it looked like good deals but if you run into any issues they will not help you and you will end up spending hundred and hundred if not more to rectify it. They will not help with changing any details of your flight or hotel after they got their hands on your money. All I ever hear from them is that there is nothing they can do. If I went into all my issues with them I’ll be here all day. Never leave reviews but I am so angry with them I can’t even begin to explain. Ruined my holiday
Destination2 is located at Unit 14, Telford Court, Chester Gates Business Park, Dunkirk, Chester CH1 6LT, UK
You can contact Destination2 at +44 1244 957730
You can find directions to Destination2 by following this map link