Premier Inn Sunbury (Kempton Park) hotel Shepperton, Sunbury-on-Thames

Reviews

1. Morgan Hamilton ★★★★★

   I had a fantastic stay at Premier Inn Sunbury (Kempton Park). The hotel was clean, comfortable, and very quiet, making it easy to relax. The bed was extremely comfortable, and the room had everything needed for a great night’s sleep. The staff were friendly, professional, and helpful, always happy to assist. The location is convenient, with easy access to transport and nearby attractions. Overall, this hotel offers great value for money, and I would highly recommend it to anyone looking for a comfortable and stress-free stay.

   almost 7 months ago
2. Marcus Rex ★★★★★

   Very helpful staff, on site parking, Breakfast too! So many places lack this and we booked here because it's available. Our stay was for work and it good to start the day with a good cooked breakfast. Lots of shops on hand and eateries too. Would recommend this place to others

   almost 7 months ago
3. Jon Coombs ★★☆☆☆

   Stayed here for 2 nights, I have stayed in quite a few Premier Inn's over the years and this hotel feels like its a bit rundown and could do with some TLC or a bit of a renovation, on the first night I had no hot water from the tap on the bathroom sink, shower was ok, moved rooms and the toilet seat lid fell off the toilet, looks like there is a leak up on the 8th floor, also the cleanliness of the rooms wasn't as great with dust on top of the head board and on toilet roll container. Staff were amazing and food was good. Tv was outdated with poor picture and sound although there was a more modern TV in the second room I stayed in. Not the normal Premier inn experience I would normally get and expect.

   almost 7 months ago

1. Liam Winters ★★★★★

   Decent premier inn. Stayed here for one night for work, room was clean, quiet and the comfy bed you’d usually expect from a Premier Inn. Staff were friendly both at Check in and breakfast in the morning. Car park was right next to the hotel, and discounted to £7. It is quite small and max height of 2m as it’s multi-storey. Good base for getting to Heathrow and surrounding areas, will probably be back here rather than one closer to Heathrow.

   almost 8 months ago
2. Daniel Booth ★★★☆☆

   Please see photos for details on car parking. Air conditioning was very good in the rooms actually, despite what's been said. Staff were really nice but our room wasn't the cleanest and you can tell it's a very well used Hotel and it needs some money spending on areas of it. Car park was very unusual indeed and was quite difficult to navigate.

   almost 10 months ago
3. Ray Freeman ★★★☆☆

   On arrival the receptionist was really nice and helpful. Our room. The toilet wasn't cleaned properly. There was poo still on the seat. I asked the member of staff to sort It out for me. But she never came back... we did it ourselves in the end. Other than that not a bad place to stay

   almost 3 years ago

1. Alison Jessopp ★★★☆☆

   Car park was small and very tight to manoeuvre. Be aware that it is not managed by Premier Inn and you need to download a parking app to use it (if you do actually find a space). Service was slow to check in (but he was friendly to be fair) although it was late at night so to be expected. Room smelled musty and the bed creaked very badly resulting in barely any sleep. The only saving grace was the staff at breakfast. Very attentive and friendly. The breakfast options were diverse and I checked out full of lovely food. Was only there for less than 12 hours.

   almost 3 years ago
2. Chris Elson ★★★★★

   We stopped here as its close to Thorpe Park. Very easy to get to, good location, if you use the postcode they send take the left before it for the hotel or you end up in the flats behind the hotel. The car park is terrible, far too tight. If I drove my own car I wouldn't have got into it, also the app is useless. There is a pay meter on the lower floor though. The room was well looked after and was very comfortable. Great night's sleep. We used the 25 pound meal deal, 2 course dinner with a drink and breakfast, good value. Steaks are extra though and they were out of most of the included mains. Would stay again.

   almost 3 years ago
3. Jade Gwilt ★★☆☆☆

   The room I had was good, clean and tidy. Had booked the meal deal and went into the restaurant with my family, ordered a drink and when it came, there was lipstick stains on the glass so I had to send it back. The food was greasy and tastes funny- I put it down to the oil it was cooked in. When my mum went to use the loo in the reception area, they were out of soap so she found someone to say there was no soap and the person said “oh I only work in the restaurant” then walked off. My mum weren’t to find alternative loo’s and the same, no soap, but the lady she just spoken to was in there so my mum said there was no soap in here either and the staff member who had just came out of the loo, just put her hands under the tap and dried it and said she would get someone, and “ I only work in the restaurant “ and then walked out and said quite loudly, “oh for gods sake!” And walked out of the loo. By this time my mum was not impressed, and it was quite rude of the lady to say that. So my mum then went upstairs and saw a male distaff member who said that he was sorting it. My mum stressed that the lady who works in the restaurant should be using soap and there is none so how is that hygienic? It was sorted but not happy with his the female staff member she went about it. No need to be rude. Properly won’t stay again.

   almost 3 years ago

1. Darius Wiles ★★★★★

   A great inexpensive hotel. Service was a little slow at times as they seemed short staffed. The same guy checked us in, was later behind the bar and waiting tables for dinner, and was also single-handedly running the front of house for breakfast. Our room was clean and modern. There was a hair dryer but no safe. There are a few shops very close by, but apart from that there's nothing of interest in the local area. The hotel is a good option as a stopover or to use as a base as it's near major roads.

   almost 3 years ago

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