Best Western Ship Hotel Weybridge

Reviews

1. Joana ★☆☆☆☆

   Really awful customer experience. I’ve booked a room but unfortunately due to health reasons and being pregnant could not make the trip down (from Scotland). My room was apparently not cancellable, which I didn’t see when I booked it - so my bad! But wow, no understanding whatsoever for the situation even when I gave a lot of notice, and I was not allowed to have someone else going in my place (which I had!). Really awful experience, they just want your money, please avoid. It’s really sad when situations like this show how people have no principles. Pick a place that shows kindness and humanity, not a cold business like this that will make money off empty and double booked rooms. *Also worth noting that I’ve asked multiple times for a cancellation charge, which I think would be a good way to meet in the middle, but got no answer.

   almost 8 months ago
2. Dawn Rolph ★★★★★

   We had our wedding at The Ship in Weybridge in September 2025. Really lovely venue, Sarah the manager is an exceptional planner and does not overlook details. All the hotel team are courteous and very helpful, they certainly made our day go so well. All our guests have said they had a fantastic day. The wedding breakfast was well cooked and presented beautifully. I would recommend this hotel to anyone who doesn't have a vast wedding budget. Ceremony room looked lovely, as did the dining tables. The hotel is so convenient to the town centre for anyone staying. Beds are comfy, although a little hot if you are in a non aircon room. That was the only tinsy downside, everything else was perfect, thank you Ship Hotel !

   almost 8 months ago
3. Caitlin Hirst ★★☆☆☆

   Stayed here a couple weeks ago to attend a concert with my friend and her family. On face value the hotel is lovely. I had no issues with the room - it was clean and spacious and the amenities were perfect. However we had a strange experience in the night. After the concert me and two others communed in the courtyard for a cigarette before bed. The courtyard is lovely with seating and fairy lights and ash trays so very inviting and it wasn’t closed off or anything. However after 5 minutes of being out there a staff member came out and told us to be quiet. Me and the others I was with apologised and stated that we would whisper from here on out as we are understanding of it being a hotel. We thought there would be no further issues as we had politely responded that we would be quiet (not that we were particularly loud anyway?) and we spent the next 10 minutes whispering instead of talking. We were then met with another younger gentleman staff member who told us not to talk at all!!! This baffled me as if we aren’t allowed to talk in the courtyard close it off at night? I feel the need to input that none of us had drunk any alcohol that night and we’re all quiet tired tbh so I know that we were not close to being rowdy or even loud at all really. This second guy was not as nice as the first and came across as patronising and as though he was trying to intimidate us. He asked for our room numbers which we did not give the correct one over as he genuinely made us feel like he was gonna charge us for talking! When I responded that we would sit in silence he then questioned me and gave back a sarcastic response. His attitude was not great and me and the others were not happy. After this experience I went to the trouble of reading the hotel reviews to see if there was any complaints about noise in the courtyard which there wasn’t a single one! If you don’t want people in there at night why not close it. I have never at any hotel ever experienced essentially being told to shut up during a stay whilst being perfectly respectful outside. I felt really uncomfortable from here on out and we rushed back to our rooms after this. Glad it was only one night here.

   almost 8 months ago

1. Christoph K. ★☆☆☆☆

   Room was tidy and clean, however impossible to sleep because of loudness of some machines in the building (maybe cold storage of the Restaurant?) The floor of my bathroom was literaly shaking the whole night. It was like a motocycle was parking in my bathroom. No help from hotel employee. Sorry, never again.

   almost 9 months ago
2. Sarah Hitchcock ★★☆☆☆

   Lovely building and fantastic location in the town centre. Downstairs area and breakfast were great, but as another review mentioned the heat was torture, and you couldn't open the windows more than a few cm (safety understandably). It was unbearable in the night so wouldn't recommend to those who suffer from the heat (when we went it wasn't particularly hot outside). Beds also not great, especially compared to a premier inn. Staff lovely and helpful although interrogated twice about the age of my children and whether another adult was staying in the room, which was off-putting! Air conditioning would be a game changer, wouldn't visit again without.

   almost 11 months ago
3. Steven Sime ★★★★☆

   We went back here for a valentine's dinner. It was lovely to be back after getting married 2 years ago at the hotel. The food is always amazing and tasty. Service is fantastic too. I would highly recommend for food. We did not stay this time, but would love to again in the future. We are always welcomed back here by the staff. Cannot wait to be back again.

   almost 3 years ago

1. Anna Wiltshire ★★★★★

   Lovely hotel room, good size and well laid out. Bath with detachable shower head over. Comfy mattress and plump pillows. Large fan and iron in cupboard. Tea and coffee facilities in room. Great lighting, plenty of plugs for charging everything. Didn't use the facilities but the bar and restaurant looked nice, as did the courtyard. Free private parking.

   almost 3 years ago
2. Pauline Flannery ★★★★☆

   Room spacious clean nice modern decor. Bar staff friendly. Good breakfast except for Major let down - tea & coffee awful. The machine does not boil the water so can't make a good cup of tea ... & the coffee is worse than average... Surely it wouldn't be too much trouble to actually make a pot of tea & good coffee in the morning for your guests.

   almost 3 years ago
3. S B ★★★★★

   We were here for a school reunion. However I am still a local and this place is great. The bar is excellent too and great coffee and food. I give it full stars mainly due to service, location, cleanliness and value for money and amenities even for the large functions. I do feel that the place could one day - under the right ownership - be totally transformed inside but then of course, price goes up. So I say full stars for full all rounder for value

   almost 3 years ago

1. DEREK FARNWORTH ★★★★★

   After reading some reviews I nearly changed our reservation but I needn't have worried. Booking in was simple, car park is easily accessible and the whole hotel seemed very good. Even the corridors leading to the rooms were pleasant enough, room was larger than most and apart from a couple of minor things (bath panel had seen better days) was comfortable and pleasant. We didn't have any evening meals so can't comment but we did have breakfast which was buffet style and very nice traditional British fare.

   almost 3 years ago

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