Berwick Manor Hotel

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Reviews

1. Fernie D ★★☆☆☆

   I don’t know where to begin about how disappointing and awful my stay was. Room appeared clean but I found a bent nail on the floor by the bed, (see picture) furnishings dated and tired, a very off putting stain on the curtain lining, (photo) window sash cord broken; despite the warning signs (photo) there was no hot water at all (best I got was tepid, after running the shower for about 5 minutes, too cold to get in it). Shower has black mould in the sealant and was not appealing in the slightest (photo). Towels and sheets clean but no mattress protector, just one thin sheet on it and the duvet in a cover, pillows were poor quality and so thin that I needed all 4 at once (see photo ) No lighting options other than on or off- no bedside lamp. Tv didn’t work and there were no instructions, it was a jumble of wires with a black box perched on the wall heater, (photo) no room information about when reception was available, and the worst part was an intermittent thudding and banging noise which finally stopped at 20 past midnight. It sounded like a skip or van being loaded. I took it up with the receptionist in the morning but he denied any work had been going on and blamed the wind (it was still windy in the morning but the noise had stopped) I had been told on arrival that I was one of only 2 guests that night so it wasn’t as if there were any wild parties going on! Breakfast was so poor that they needn’t have bothered- a jug of milk, another of orange juice, some tea bags and instant coffee were on a table with some cheap jams and some cereal in dispensers, an open packet of weetabix type biscuits, and some yoghurts on a plate. Hot water was brought on request to make the tea and the only other offering was toast, which arrived as 2 slices of supermarket white sliced bread spread thickly with a yellow spread, said to be butter but I think it was margarine. Either way it made me feel nauseous and I couldn’t eat it- I have never had a hotel where someone brought toast already spread like this, I would at least expect to be given the choice. I only saw the same gentleman member of staff during my stay and although he was polite, he wasn’t very friendly and didn’t seem keen to help. He did manage to get the tv working but couldn’t explain how and after I turned it off to settle down to sleep, I couldn’t get it working again when I wanted to put it back on to try to mask the noises outside. The hotel is in a good location for me as only a few minutes from where I needed to be in the morning - the price was good (supposedly because of the restaurant being closed for refurbishment) but I would not stay again- it looks good from the outside but the reality is a lot different.

   almost 3 months ago
2. Charlotte P ★★☆☆☆

   The staff were lovely, but the whole place is extremely tired and dated. It’s a stretch to call the breakfast ‘continental’ when it’s cereal and toast.

   almost 4 months ago
3. Simon Mitchell ★★★★☆

   Good room, comfy bed, lots of parking and a friendly staff, but no restaurant and free breakfast was very limited, but definitely better than nothing. Would stay again if in the area but would grab food from a supermarket or somewhere else on the way, as there's not much nearby.

   almost 5 months ago

1. Obed Opoku ★★☆☆☆

   Don’t be deceived by the pictures..it’s nothing like what it shows then. The best thing about this place is that it’s quiet..(we were the only ones here) which says a lot and the fact that they tidy your room everyday. The reception staff are helpful and nice though. The rooms..well..to say the least they done what a room should do, provide a bed and a roof over my head. Otherwise, the state of them is concerning . Toilets look okay at first glance but a few more minutes in there will have you feel like you need to bleach the whole bathroom, dirty toilet seats, dirty showers. The actual room is bearable but then again, you can notice dust, worn out pillows, dirty curtains, out of date milk on the table, and it was oddly cold, the heater didn’t impact much. The breakfast isn’t continental as they describe, it’s some orange juice, cereals and milk.

   almost 9 months ago
2. Josee Lewis ★★★★★

   Really lovely hotel, secluded away from a lot of the hustle and bustle. One minor thing was that the double bed in our room was actually two single mattresses together and we weren't made aware of this at any time.

   almost 2 years ago
3. Brooke Haydenytyytlp ★★★★★

   My mum had her wedding here and stayed in the hotel for the night, the room was lovely and the staff were Amazing. The venue was so lovely and so we’re the staff! They were always around and helpful when you needed something would recommend this lovely venue/hotel 100%! Thank you for making my mums day special

   almost 2 years ago

1. Amara Ubani ★☆☆☆☆

   If you want to sleep with different peoples hair then book here. Found hair literally all over my hotel room. I was locked in the bathroom for 20 mins, I was moved room and still found hair everywhere, including the mattress and towels in the bathroom. Check the mattresses and pillows. I was refused a refund and have been told the rooms “reached cleanliness standard”. After physically removing hairs myself all throughout my stay, I’m basically being told I am lying about my complaint.

   almost 3 years ago
2. Pearl Naylor ★★★☆☆

   We booked this last minute really & it was cheaper than the rest. 1st floor room 1, stairs or lift. Room was really cold, put radiator on as soon as we arrived. Which pumped heat out if you stood next to it, took a while to warm the room. Huge bathroom. Big double bed, however whenever you moved or turned over the bed squeaked badly, but comfy. Thin duvet cover but was actually quite warm. No do not disturb sign, (we dont like anyone in our roon whilst there). A bit dated & carpet could do with changing really. Didnt have breakfast as was up to early, think it starts at 7am. Snacks/burgers in bar from 6-9pm. Would stay again if nothing else around.

   almost 3 years ago

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