Sutton Coldfield

Photos

Reviews

1. Nigel Gee ★★★★★

   Went in there yesterday to sort out my online banking app I was helped by a very friendly beautiful young lady i have always been impressed with the bank and I'll never switch

   almost 5 months ago
2. Anna ★☆☆☆☆

   Staff standing around doing nothing telling you to go use a paying in machine. Why hire them if they don’t work?

   almost 6 months ago
3. Sealegs ★★★★★

   Sutton Coldfield Natwest. Great staff and prompt service with a smile. My only wish is for a small customers use only car park. You could maybe get a ticket issued from the staff as proof of your visit to the bank. I guess there's nowhere to have a carpark. I'm elderly, Its quite a trek to get to it. Please don't close down like the others. It's a great bank to be with.

   almost 9 months ago

1. Margaret Newton ★★★★★

   I went to Natwest Sutton today to pay a bill. I was in a bit of a state because I was stressed about it. The ladies were very pat and calm and dealt with it for me. I even got a hug. Amazing people. A very grateful customer.

   1 year ago
2. Richard Male ★★★★★

   Went to this branch to report a problem with my credit card. I was served by Alan on the front desk who sorted the worrying issue with a couple of phone calls. Well done to him, he is a credit to Natwest.

   1 year ago
3. Carpe diem ★★★★★

   This is only natwest for miles. Thank god we have one. Great customer service. Access machine out side. Que are not too long. Just grateful we have one. So many closed down

   almost 2 years ago

1. Ayoub Aliwi ★★★★★

   Brilliant customer service from Sunny, she sorted me out in no time. Appreciated

   almost 3 years ago
2. Patrick Lennon ★☆☆☆☆

   Wanted to make a large transfer to my solicitor could not do it online because of the amount Waited for 40min apparently only 1 person in the branch could do this and they were busy All local branches have been closed so when ever I need to go to Athens sutton branch there's always a issue I've been let down by natwest too many times now and will be taking my business elsewhere in the new year thanks for wasting my time yet again natwest

   almost 4 years ago
3. Zubair Sarang ★☆☆☆☆

   Sadly this is now my second experience at the Sutton Coldfield branch where I have left feeling pretty bad and belittled. Today after waiting for ten minutes patiently in the queue, the lady who served me, clearly under alot of pressure, said along the first sentences on meeting me - "i am only doing this for you for now, but next time you need go to customer services" (silence). I explained it was not stated anywhere we ought to go to customers services to print bank statements ? - perhaps make effective signage? etc .... After her failed attempts to make the printer work, the teller blatantly and I must add in a very patronizing and condescending manner said she would not help me and i would have go to the back of the queue in customer services for "someone else to help you, because i cant anymore, and im not going to keep trying".... i really would not have minded to go stand in another queue, but her manner was very condescending and i felt quite belittled. Sadly, not very effective communication skills. Natwest you really ought to do better. Come on - this is surely not your company spirit??

   more 6 years ago

1. terri3 cosnett ★★☆☆☆

   Friendly polite helpfull staff appart from the fat lady with the dark bob styled hair she asks way too many questions.. Should be working for secret service. clean and organized branch . Can get packed at certain times./days.need more staff on then ,instead of 2

   more 8 years ago

FAQs