Bank credit union in Birmingham

“Fantastic service. Application for loan went so smooth using online service and was able to attach required documents and share my bank statement all in one go. online service was so user friendly and very simply to navigate. I would strongly recommend a loan application from Advance Credit Union”

“Went into branch to see my mortgage options. Wasn't sure what to expect, but Dean was very happy to answer all my questions and got me booked in with an advisor. Very excited to get into my first house! Very much appreciated”

“Had two very positive experiences with Castle and Crystal. Very helpful for those on low incomes or benefits. Great team, very professional and polite. Sometimes they do experience delays in responding but they are always rectified. I will continue to bring my custom here.”

“Recently transferred ISA which was very easy to do good communication would definitely recommend and use again.”

“Excellent banking procedure - easy to use and very secure. We enjoy the contact when accounts mature and the ease of choice for future investment. Only downside has been our email address even though shown on the account has somehow not been available to bank staff as we repeatedly receive letters asking us to update - have even rang to enable staff to update - yet still no progress.”

“Good online service and easily reachable”

“Went to this branch to report a problem with my credit card. I was served by Alan on the front desk who sorted the worrying issue with a couple of phone calls. Well done to him, he is a credit to Natwest.”