Livestay

Reviews

1. Krzysztof Wiśniewski ★★☆☆☆

   The apartment was OK . Not the same like in the website but acceptable. We were looking something not very expensive so it was ok. Apart was cleaned, appliances in good condition. The problem was the refund of sec deposit- never get it. Few days after I left they informed me about some payment technical problems and then stop to answer. This is regular fraud. 300 GBP is not small amount . If you do not want loose money then don’t use their offer

   almost 7 months ago
2. Salman Isa ★☆☆☆☆

   Unprofessional, unsafe, and unresolved experience I booked this property for my stay in London (28–31 August) and it was a terrible experience. • On the first night, the property gave me the wrong access code to the building. I was left outside in the rain, late at night, with nowhere to go, while the property was completely unresponsive. This was unsafe and unacceptable. • Since then, I repeatedly asked for at least a refund for the first night. For weeks, the only answer I received was “we are checking with management”. Nothing was resolved. • In the end, I suddenly received a token refund of only 36 CHF, which is ridiculous compared to the amount I paid (750 CHF) and the stress and disruption caused. This situation ruined the whole trip, and the way the property handled it has been extremely unprofessional. I strongly advise other travelers to avoid this property; they are unhelpful, unresponsive, and leave customers in very difficult situations without support.

   almost 8 months ago
3. Amy Clowrey ★☆☆☆☆

   I’ve been communicating with LiveStay over WhatsApp since 30/08 when we paid £650 to stay in a property in London for one night, which was just horrendous. I sent all photo and video evidence to LiveStay. I was promised a review and within 48 hours. It’s now been 18 days since we stayed there and LiveStay keep promising that the matter has been escalated to management. I’d avoid any property which LiveStay manage because they can’t seem to get a handle on things and I just feel as though I’m being fobbed off.

   almost 8 months ago

1. Kristīne Jansone ★☆☆☆☆

   Booked through booking.com ''Stylish Apartments London Near Wembley Stadium" which is managed by Livestay. WORST place to stay!! Complete LIARS and FRAUDS!!! Nothing was as promised or paid for! We were given a completely different apartment which was a whole bedroom less!!! It was impossible to sleep there! Everything was dirty! Everything was so horrible and unsanitary that we were forced to leave and find a different place to stay! The host is unhelpful and it's almost impossible to contact them! It's been over a month and I haven't even recieved my deposit back! At the moment even booking is involved. If nothing is resolved - we are even planning turning in the police - FRAUD!

   almost 9 months ago
2. Stephanie Rosati ★☆☆☆☆

   **Subject: Urgent Complaint Regarding Unacceptable Property Conditions and Lack of Support** Dear LIVESTAY Management and VRBO Support, I am writing to express, in the strongest possible terms, our deep disappointment and frustration with the experience we’ve had with your company. What was meant to be a long-anticipated and carefully planned family trip has turned into an incredibly distressing ordeal. Upon arrival, we were shocked by the condition of the property. The front door did not lock, the home was visibly dirty, there was water damage, broken furniture and cabinets, a filthy and unusable jacuzzi, and spider webs and spiders throughout the space. The state of the property was not only unacceptable—it was unsafe and unsanitary. Our group was so uncomfortable that we had no choice but to split up and find accommodations at two separate hotels for the night. This was not only inconvenient but also deeply upsetting, especially given the trust we placed in your company to provide a safe and welcoming environment. What has made this situation even more disheartening is the complete lack of support from LIVESTAY. We received no meaningful assistance in finding an alternative property or even temporary accommodations. The absence of accountability and responsiveness from your team has only added to our stress and disappointment. As a management company, it is your responsibility to ensure that the properties you represent meet basic standards of cleanliness, safety, and functionality. Guests rely on you to deliver what was promised—and in this case, that trust was completely broken. This experience has been nothing short of horrific. The lack of care, communication, and professionalism we’ve encountered is unacceptable and reflects poorly on both LIVESTAY and VRBO. UPDATE: These photos do not include the video of the door not locking This review does not include the several conversations we have had with both companies Stephanie Rosati

   almost 10 months ago
3. Matt Marriott ★★★★★

   Great, well-managed apartment. Will definitely be staying again. Space: - Big - Clean Facilities: - Well-equipped and spacious kitchen - Range of appliances (inc. iron, dishwasher & washing machine) - Reliable and effective heating - Good WiFi Location: - Fine if driving (+ secure on-site underground parking) Hosts: - Friendly and understanding - Responsive - Helpful Check-in: - Easy process - Lots of information and instructions for parking, appliances, contact, etc.

   almost 3 years ago

1. Dave Herczl ★★★★★

   Booked an apartment over the weekend. Communication was great and informative, and a great check in system. Apartment was also priced well, and set up beautifully.

   almost 3 years ago
2. Eunice Boakye ★★★★★

   I and my husband Mark with our kids stayed at this family friendly 585 London road apartment. Our requests were immediately sorted. AJ and their caretaker Gaizie was super helpful. Would live to stay there again

   almost 3 years ago
3. Idris Rufai ★★★★★

   I visited with my parents and sister. We all loved the apartment, the instructions on how to locate the place and check in was easy to follow. Although close to the airport , I couldn’t hear a single sound of aircraft whilst indoor. Will definitely recommend.

   almost 3 years ago

1. Cyril Chabarot ★★★★★

   Wonderful experience, the hosts have been very helpful with early check-in, replying in a few minutes to my messages even 2 hours before check-in was actually allowed. It was great time in a very well located, clean, and cosy place. No doubt I'll go again if I get a chance too!

   almost 3 years ago

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