If possible I’ll give them zero star, NEVER rent with them. Their properties are unkept with bedbugs and you might never get your deposit back from them. They are unorganized set of people especially Ben and Liam are so rude. ADVICE NEVER RENT WITH THEM
Agents don’t really care about anything. We gave them a holding deposit but still at the end moment they gave the house to someone else because of which we were homeless. They will not reply to your emails, calls or messages. They don’t have communication between each other and the process is too tiring. One of my friends was living in the house and we were supposed to take the same one and they had left some things for us and now when we ask to claim those items, they make excuses and are not giving us our things back. Pathetic service, rude behaviour, rude people, extremely inhuman, not gave us the house even after paying and now not giving us our things back. Will NOT recommend these people at all. Especially Ben and Liam.
We were with Aspect for past 3+ years and as someone who has been renting in London since 2010, I can say that they have been the best property renting and managing agency with very genuine and personal customer service. Trough out the years we always received prompt communication regarding any maintenance or changes, never had any complaints nor issues and any requests were dealt in timely manner. They are easy to reach via phone or email or by just popping in to their office. The only reason we moved out of one of their properties was because we bought our own, otherwise we would still be their customers :) Thank you again.
We had a genuinely refreshing experience with Aspect Estate Agents . In an industry that can often feel murky and transactional, they stood out for their honesty, integrity, and calm professionalism. Our purchase was up against the clock due to the upcoming rise in stamp duty from 1st April 2025, and there was pressure across the entire chain to complete in time. Throughout it all, Aspect remained proactive, responsive, and reassuring — helping to keep momentum and communication flowing when things got tense. They were transparent, never pushy, and always acted with integrity — a rare quality in this line of work. It felt like they genuinely cared about making the process as smooth and fair as possible for everyone involved. If you're buying or selling in the area and want to work with estate agents who put people before profit, we can’t recommend Aspect and in particular; Liam and Matt, highly enough.
It's really rare to find those people who truly go above and beyond, but Matt and Liam at Aspect Property helped me when I needed it most, and they managed to sell my property when I had begun to believe that it would never happen! Matt is responsive, informed, efficient, and very pleasant to deal with. Liam also stepped in at a crucial moment, and I could not have asked for anything more from either of them. If you want to sell/let a property in or around NW10, you should approach Aspect first! Local knowledge and expertise are second to none! Thank you, both, so much!!
Unprofessional and Rude!! Do not go to them. People are extremely rude. I have booked a viewing and took a half day from my office to see the property. I have been trying to reach them to confirm the full post code and to get a confirmation from them that there would be someone at the property to show. I have called them multiple times, they connected once but hung up on me without providing me any more information. Just 5 minutes before the allotted time to me, they sent me a text that they are unable to open the locks as they have got wrong keys. My half day salary was gone, I have travelled to the property and when I said that this is unprofessional, instead of apologising they started to make excuses and being very rude. I would like to share their message ——— We have staff illness and holidays so our office is empty whilst we undertake several viewings we are very busy every 15 mins with more viewings We cannot be held accountable for keys, we do not own the property we are just a letting agent and it would seem the landlord has made a mistake and supplied incorrect keys these things happen unfortunately from time to time We can only advise of the situation and and when we find out and we can only apologise when there is an issue With regards to your request for the postcode Any version of maps, google, Waze etc will lead you to Ancona Road in NW10, there is no immediate need for a full postcode. Furthermore,any search of Google would have provided the full postcode should you really require it. We are with other clients and unable to answer the phone of deal with these types of enquiries at this time. Once again we apologise for any unforeseen inconvenience this has caused and will await an updated set of keys from the landlord before we reschedule any more viewings 1. They could have checked the keys before making the appointment and most importantly PICKING UP THE CALL would be the main key to communicate what’s happening and letting me know that should I come or not! 2. If you are saying that me asking postcode was a wrong thing to do so, let me tell you, I am new to the city, I would like to get a confirmation from your side that someone is at the property for viewing. But if you are saying that you are busy and cannot help the customer with the proper address and other clients are more important to you. Then sorry! But other agencies are doing extraordinary services. Also, if this was so easy then what is the use of POSTCODES? Why do other people use it? 3. Being polite and provide the information is what your job is! First you wasted my time and giving me replies like you are too busy to reply to others and I am not that important person to talk while standing on the street waiting for you to confirm the viewings. 4. If you are too busy every 15 minutes, you should have understood the value of my time also. I have given you time but you failed to provide services. The path should be - Communicate Accept Apologise Be polite But instead you choose to - Blame the landlord Not accepting the mistake Making excuses Being rude
Absolutely amazing experience with aspect. Was quick and easy to view the property and get all the paperwork done so we could move. Matthew was outstanding answering all questions we had, taking the time and care to be thorough with all paperwork and make the process so so easy!! Liam showed us around our new home and was a lovely kind gentleman. We are so very happy. Lovely guys all around.
I have used Aspect for a number of years to let our portfolio of properties which come available periodically, usually 6-8 lets a year. The service provided is excellent, with prompt acknowledgement of instructions, market analysis to ensuring we are getting top rent and suitably vetted tenants. The process is swift and seamless. Highly recommended
Aspect Property are the best Property Managers I have used in my long career of renting out my properties. They were recommended by a good friend who also has worked with them for years, and he wasn’t wrong. They found me great tenants, are very quick to respond to any issues that come up. They have provided me with fast and economic solutions to maintenance, and are just generally really easy to get on with. I would not hesitate to wholeheartedly recommend them to anyone thinking of letting their home. Five stars from me. Thanks Liam, Matt and all in the office.
I have worked with Aspect for a number of years with them managing my portfolio. I have found them very professional and communicate between myself and the tenants very well.. Aspect is one of the longest serving estate agents in the local area and are well known to many of the local landlords who also use them for the many services they provide
Aspect Property is located at 41 Park Parade, London NW10 4JE, UK
You can contact Aspect Property at +44 20 8965 0000
You can find directions to Aspect Property by following this map link
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