The wost landlord ever stop your water for a month. And break in your house With 3 month L&q staff cut a set of keys and give it to my neighbour so they can come in at any time of the day of night
Do not ever engage with this company - Just do not do it for your own sanity. L&Q effectively made us homeless through sheer mismanagement as they withdrew the offer even though the agreement had been signed and all monies transferred over - This was 2 days before move in date when we had movers all ready to take our stuff into the new property (had even ordered the broadband!) - Once the offer was (illegally?) revoked - we then had to pay to hold our stuff in storage, then pay for short term accommodation and then also pay the movers again to shift the stuff back into our new place 10 days later, in addition to having to take unplanned days off work. All in all this total nightmare in terms of stress and anxiety, probably cost us a few thousand pounds. The back office workers are deceptive, manipulative, rigid, unprofessional, lazy, negligent - I could go on - to be clear this also goes for the "managers" of these back office folks too. The process for referencing took over 3 months which was delay after delay - information was provided by us very diligently and we checked information at ever step and got confirmations of completion at every step too. It is very strange how I managed to complete referencing for my current place in 48h with a proper agency who actually treated us with dignity and respect, which just shows how obscene and unnecessarily stressful the process with L&Q is especially given the current rental market. The worst part was we were in fact blamed for their negligence / error, (this is on top of a plethora of errors they had made already) and then they actually had the audacity to say "as a gesture of goodwill we will be returning your holding deposit as we realise we have made several errors" - No actual apology was ever issued. Now that we are settled in our new place, we are seriously contemplating legal action. Final message to those who have made it this far - do not do it to yourself - go find a proper agent / agency - not this absolute shower of remedial, workshy, "Computer says no" clowns.
I'm very disappointed with this agency. I made an offer on one of their properties and understand the current market competition. Despite contacting the agent multiple times about my application, I received no response for two days. I eventually visited their office in person, only to be told that the flat was offered to someone else at a higher price. While I understand this, it's frustrating that I had to chase them for a response. I'm not sure I would have ever heard back if I hadn't gone in person. Why can other agencies manage to contact me and follow up promptly? For example, another agency I dealt with contacted me the same day after I viewed a property, even though I wasn’t planning to rent it. They informed me that someone else had made an offer. If they can respond quickly, why is it so difficult for this agency to do the same? It shouldn’t take more than a few minutes of the agent’s time.
I'm really happy that I've had the chance in stumbling across Gemma from L&Q. She really puts a greatly positive impression of the company and I hope that she is rewarded for that. Gemma does this with great professionalism, efficiency, clarity within the information provided and also very responsive in this ever hectic market! I really appreciate all those qualities and on top of that, she has the time to lead an incredible property viewing experience with a smile. I could not have had a better experience. Thank you Gemma!
I’ve have recently just gone through the rental application process for London Living Rent with LLQ. I would like to personally thank Gemma Bain (Lettings Negotiator) you have been one of the most diligently communicative professionals from the initial viewing stage, right through to the reservation stage. Gemma had organised my viewing , which I really appreciated, Gemma has kept me up to date with each stage and got back to me as soon as I had any queries about my application. she is a real professional. I would recommend anyone to go with LLQ as part of London Living Rent. I cannot wait to move into my new flat and thank you to Gemma Bain who has been really understanding and helpful through out the whole stage.
I just recently attended a viewing with my sister Reena who is in dire need of a flat for herself and her family. Gemma Bain was the lettings negotiator although my sister didn’t get the flat because of how competitive it was but I will still like to acknowledge Gemma’s professionalism. Gemma spoke to my sister and I at length and answered all our questions with great empathy.
I had heard positive things about L&Q and I do not regret my experience one bit thus far. Gemma B has been extremely supportive, honest and patient throughout the process. This important as of course the process is stressful, scary and can be anxiety provoking. I have not yet moved into my property, however I have no worries about the next few stages due to Gemma having made everything so peaceful thus far. Thank you.
I’ve recently just gone through the rental application process for London Living Rent with LLQ. I need to personally thank Gemma White (Lettings Negotiator) whom has been an absolute star from the initial viewing stage, right through to the reservation stage. Gemma organised my viewing really promptly, which I appreciated so much given the time pressures I was under, and she kept me up to date with each stage and got back to me as soon as I had any queries about my application. A real professional. I would recommend anyone to go with LLQ as part of London Living Rent. I cannot wait to move into my new flat and thank you for making that possible, Gemma.
I've had a good overall experience in renting with L&Q so far. Other than my potential property being to a great standard, Gemma W and Gemma B (lettings negotiators) were one of the reasons I rushed to put an offer in for the property. They were very transparent about everything, including the area, maintenance, cost of furnished vs unfurnished, the process...everything. They showed they really cared about doing their job in helping people find their home and it seems promising for doing further business with them, once the contract/referencing is complete.
Our lettings negotiator Gemma B has been extremely kind and helpful. The initial renting process has been very smooth. However, when our application has been passed on to the tenancy progression team, then everything has gone downhill. Firstly, they require for all tenants to come into the office to do the passport check. There is no option to do it via a video call. Secondly, we sent our all documents and references as requested (a month before our move in date). Then we heard absolutely nothing until a week before our move in date. Then another tenancy progression coordinator contacted us and requested to re-send a document which has been sent before. We did that and asked for an update. No update as of then and the coordinator kept saying that our application is passed on to the management for a sign off. Only the last day before our move in day (in the afternoon) we get an update that our application is successful and that we will be moving in next day. It seems that it is a normal process at L&Q as we have not received any explanation or apology on why our application sign off has been so delayed. We have experienced a great deal of stress as the overlap between our move out/move in dates has been really short. I’m only giving 4 stars as the lettings negotiator has been a real star and the flat we live in now is really nice. I really hope that this case has been a one-off for L&Q and they will fix their tenancy progression process.
L&Q Lettings is located at 31 W Ham Ln, London E15 4RP, UK
You can find directions to L&Q Lettings by following this map link
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