MyTriathlon Store in Runcorn

Reviews

1. Tá Sé A John ★☆☆☆☆

   I should have checked the reviews before buying from my triathlon. I believe trading standards needs to investigate this company and how they trade. Please avoid at all costs. My story is, I bought items that were shown in stock, nothing arrived for two weeks, I called and was told one of them was oos, and they would ship what they had and refund me in 7 days. Nothing arrived no email. So had to ask my credit card company to step in. I got my refund. Next day I received an email from someone called Steve asking Tom about this one. Stay clear of this company.

   almost 7 months ago
2. Robert Spears ★★★★★

   Ordered from this company for the first time and they did not disappoint. Item arrived the following day after ordering and was in perfect condition. Will be buying again! Thanks

   almost 8 months ago
3. Gitana De Meulder ★☆☆☆☆

   Please avoid using this shop. Our order was delayed in dispatch, and when it finally arrived, the product was not suitable for our needs. We returned it promptly, but after six weeks we still have not received our refund. Despite being assured multiple times that the refund would be processed, nothing has happened. At this point, I will have to contact my credit card company to resolve the issue. Very disappointing experience.

   almost 8 months ago

1. Eva Poczachowska ★☆☆☆☆

   Dear MyTriathlon Team, I am still waiting for my refund for the HUUB Changing Robe (Leopard Print / Pink). When I placed my order on 17 September, your website clearly indicated that the item was in stock. However, on 26 September—nine days later—I received an email from Dan informing me that the item was, in fact, out of stock with both your company and supplier. Despite assurances that it would arrive shortly, this turned out not to be the case. I would also like to note that I took screenshots of your website showing the item as available both on the day of purchase (17 September) and on the day I was informed it was out of stock (26 September). In situations where an item is unavailable, I believe it should be clearly marked as out of stock or accompanied by an estimated restock date. On 26 September, I immediately requested a refund via email, explaining that the robe was intended as a birthday gift, and I did not wish to receive an alternative item. I asked for the refund to be processed as soon as possible, as the purchase was made using funds collected from multiple people. I also requested written confirmation of the refund. Following this, I contacted your team by phone, and the representative I spoke to assured me that the refund would be requested the same day. Shortly afterward, I received an automated email confirming that the order had been cancelled. On 1 October, I followed up again for confirmation of my refund. Lily from the MyTriathlon Team replied: “Hi Eva, Thank you for contacting us. I have taken a look into this for you and I can see your refund is due to be completed by the end of this week. I have sent a message to the accounts department reminding them of this for you. Once this has been completed you will receive an automated email confirmation. Kind Regards, Lily from the MyTriathlon Team.” The end of that week was 5 October, yet as of 20 October, I have still not received the refund or any confirmation. This means it has now been nearly a month since the order was cancelled. I am posting this to make others aware of the poor customer service I have experienced and to formally request that my refund be issued immediately.

   almost 9 months ago
2. Emma GE ★☆☆☆☆

   I can not give zero stars but I would if I could. My father ordered a pair of the Form swim smart 2 pro as a present for me. Unfortunately not something I am going to use. The box on opening the delivery bag had no seals, no stickers and the sleeve was ripped in 2 places. I have contacted them for a return so my father can get his money back. They have told me I cannot get a return as I must have opened the box. I have not touched the box, they arrived like it. Apparently they have not had any of these returned to them so they have none in that condition to send out to customers. Stay away from this company!!!! Go somewhere else!!

   almost 10 months ago
3. Leon Weaver ★☆☆☆☆

   AVOID AVOID AVOID Placed an order for a in stock item, and paid for 48hr delivery. 3 weeks later still no item. Sent 2 messages on the messenger on website with no reply. Then sent an email to which got a reply saying a colleague will look into it, waited another week with no update. Sent another email requesting a refund. Finally got a reply saying it’s been lost in the post and I can have a different item or a refund. Have requested a refund no reply as of yet. Won’t be using MyTriathlon again in a hurry, I know stuff can go missing in the post occasionally but customer service seems very poor. Update end of January STILL NO RESPONSE OR REFUND

   almost 3 years ago

1. Michael Cassells ★☆☆☆☆

   I bought a dry robe that was too big so tried to exchange it for a smaller one. It cost me £11 to return it at my cost which is fine but then MyTriathlon wanted to charge me the difference of the original price I paid compared to the new price. (I work in retail and we do not charge a customer more money to exchange goods because we put the price up) This would have made it more expensive than buying it from elsewhere so not only am I out of pocket, I am also now going to have to purchase again but from a small independent retailer where the customer service is a little more on the caring side. I would like to add that the service was not bad from the gentlemen I spoke to but there was no interest to do the right thing for the customer. For the sake of £26, they have lost me as a customer both now and in the future.

   almost 3 years ago
2. Dominic McCann ★☆☆☆☆

   Avoid! I purchased a bike from here, and then only discovered the other reviews as I was unsure if the bike would fit me I didn't even take it out of the box in fear of them claiming it was damaged if I took it out before returning. So I returned the item, and have waited a long time for a partial refund, they have taken the shipping costs off my refund despite advertising free shipping. To which I'll be going to a small claims court. It took ages to get the refund. But if you do your homework on this company they have recently closed down trading in a similar name and are trading under a new name. You also get spammed with emails daily, actually almost hourly. I don't feel comfortable promoting them, and while My situation has turned out almost alright I wouldn't purchase again. I'd go to a better retailer. If I get my full refund I'll update this review but for now, I wouldn't use them if I lived nextdoor to the warehouse

   almost 3 years ago
3. Gareth Stewart ★☆☆☆☆

   3 wears later, these £95 pair of zone 3 shorts have fallen apart. lost for words. Have contacted company and will update review should they respond positively

   almost 3 years ago

1. Khiloni Patel ★☆☆☆☆

   Do not buy from here. Bought some Goggles 2 months ago - arrived damaged without any of the accessories. Still waiting on resolution and a full refund - emails are not replied to, phone calls not followed up either. Really disappointing service

   almost 3 years ago

FAQs