Booking the job in was easy, one visit and the quote was emailed that day. On accepting the quote booking in was done by email and the start date was sent on that day. Job was done on schedule and the van was returned clean and the repair work was not detectable. Nice job, thanks.
My Saga insurance claim was handled by Enterprise Car Hire who arranged for Impact to carry out the repair. The members of staff that I dealt with were friendly and efficient and my vehicle was picked up from my home address. The repair was carried out in an acceptable amount of time and to a high standard (which also has a 12 month guarantee). I was kept informed by text as to how things were progressing whilst my car was with them.
Excellent communication and the job done quickly and efficiently by friendly and helpful staff. I was a bit taken aback to get an automatic courtesy car, as I had never driven one before. Fortunately, my husband has and was able to help me out with it.
Really happy with the service I received. Communication was spot on, with regular text updates so I always knew what was happening. I was told the repair would take 10 days and it was done right on time. One of the team even dropped my car off at my workplace which was super convenient. The repair itself is brilliant – looks like new and done to a really high standard.
Extremely quick repairs, done a fantastic job on my paintwork! Severe scratches off of another car am along the side, for having such an obscurely coloured car they’ve double an exact match and I can’t even tell it ever happened! Top notch people, great service. Alessia was fantastic with dealing with my queries throughout the process.
Excellent service very quick and efficient repair was flawless
My car was in at Impact for crash repairs, and other than a slight hiccup where it needed to go back again for realignment (which was done by the next day & they left me with a nice courtesy car in the interim), everything seems to have been spot on. Special mention to Tina who is an A1 example of how customer service should be done and a credit to the company - she is patient, friendly, helpful and considerate; thank you Tina. Sean (Shaun?) who did the running backwards and forwards with my car was equally a total pleasure to deal with - really nice bloke, good to chat to. Won't hold it against him for leaving my radio on "Gold Radio" I think it was! Thanks again - hope never to need you again though.
Amazing service. Got my car back better than how it was before it went in! The whole team are friendly and reliable, always got a answer and a update on my car. 10/10 would recommend to anyone!
Unprofessional and unethical company. Unacceptable bad service. customer service. Car was sent via insurance, quoted a different amount initially for repair and shooted the price by 30% after the work is done and convincing me that the total amount is below my insurance excess. They should ethically charge for the work involved. Also handed my car in an unacceptable condition with additional scratch marks on right bumper panel. Avoid this company. Totally unsatisfied customer...
I went today to get a quote for my car on some bodywork that needs doing after I had my car keyed all down the one side. I was spoke to very rudely by the woman in the office. Who first said, they are too busy to take on any work other than insurance jobs, then when I raised an eyebrow to this, she said unless I wasn’t desperate to get it done then they could book me in for April. I said that was fine as I could wait. She then said she would take my details for someone to contact me for a consult on the car. Whatever that means. So when I asked her for someone to look at the car today for a quote, she informed me it would cost £25. When questioned, she said that it is taking time out of the worker so I had to pay for it. She obviously didn’t want my business as it does say on the website free quotes. So I left pretty disgusted.
Impact Repair Centre - Bromsgrove is located at Unit 2A, Saxon Business Park, Hanbury Rd, Stoke Prior, Bromsgrove B60 4AD, UK
You can contact Impact Repair Centre - Bromsgrove at +44 1527 556800
You can find directions to Impact Repair Centre - Bromsgrove by following this map link