Springfield Veterinary Group - Rotherham

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Reviews

1. Jennie Connor ★★★★★

   We have used this vets for a few years and always had a good service. Wanted to say a special thanks to Anna the vet. We have seen Anna a couple of times during out of hours for our dog Vinnie. Anna is great at her job. She’s very caring and empathetic. In addition to this she is very good at explaining the options for treatment and is always upfront about costs. She is an asset to the company!

   almost 4 months ago
2. C E ★★★★★

   We took our dog for the first time after we suspected he'd broken his leg, our regular lovley vet doesn't offer xray, so they refer over. Needless to say, now we are registered with the practice we will be returning for any further large treatments. Not only do this hospital offer an evening appointment, the Vet we saw was fantastic! We've previously had issues with vets being apprehensive to treat our large GSD, presuming he is a bite risk, he looks formidable, but is infact a big softy. The vet we saw wasn't phased by him at all, she gave him an extensive check over for further injury, including his mouth! Her relaxed demeanour around him, in turn relaxed him, and he was in pain and grumpy. We are overall very happy with this practice and will certainly return here if needed.

   almost 5 months ago
3. Joanne Crowe ★★★★★

   I had to call Springfield's vets for my mum's cat that was very old and dying. It was out of Hours and the service was excellent, we had earlier spoken to a lady at the vets about bringing mum's cat in so he wasn't suffering and as we arrived the lady that we had spoken to was getting into her car to head home, But she took me inside and I was taken to a quiet room were I could be with the cat until the vet had finished with the person before me. She stayed with me to make sure I was ok and even phoned me the next day to check in on us. We have never been to this vet's before but the compassion shown I will never forget. I would just like to say thank you. ♥️

   almost 6 months ago

1. kellie askwith-wood ★★★★★

   I can not thank this amazing group of people enough for their care and compassion shown to our dog Frank, from the Vets to the Receptionists, everyone has been incredible. Frank was rushed into Springfield Vets in Rotherham on Bank Holiday Monday despite him not being registered with them. They saw him within the hour, made a plan, and executed it knowledgeably and professionally. They showed patience and compassion despite his behavioural challenges and gave him first class care and kindness. They kept us informed and updated on his progress throughout his stay, even after hours. They adapted their ways of working to make sure he was comfortable, and I knew from the minute he stepped foot into the practice that he and his care were their top priority. Frank is now recovering from his surgery and his back home because these amazing people were able to deal with his problems effectively, efficiently, and with such kindness. Needless to say, Frank is now registered with this amazing veterinary practice and will not be going anywhere else in the future should he need to. Thank you once more for everything you have done for not only Frank but also for us.

   almost 2 years ago
2. Lord Garth ★☆☆☆☆

   They are OK, they neutered my 2 cats and that's gone OK but these were rspca cats and they point blank refused my vouchers. I had emails saying they would take them and then when the procedure was over they squirmed out of taken them saying it should of been put in when the costs were taken in and and not after. I will be avoid these unless I have to now. Cheaper elsewhere for vaccines etc, only chose to go there as they took these vouchers.

   almost 2 years ago
3. Sylvia Brown ★☆☆☆☆

   I echo other reviews where now it seems the priority is profit. Trying to sell further tests after quoting for work. Fake receptionists who really don't care about your point of view. Asked for a form to be sent to me and they did the total opposite and sent it to my insurer without my consent claiming "that's what they have to do". Gone downhill quality of service wise.

   almost 3 years ago

1. James Kirk ★☆☆☆☆

   We've been happy with springfield for a couple of years, even when taking into account their high prices, but sadly not anymore. Basically once they knew our cat was insured they couldn't wait to sanction loads of tests to the tune of £1400. Now this is fine if the animals welfare is put first, but sadly in our case I think profit was the main motive. Couple this with a mistake made by the vet on the paperwork that lead to our insurance claim being rejected under an alleged "existing condition" clause, that springfield were of no interest in sorting out for us. This has left us having paid, and having to pay, both the insurance premiums and the cost of the vet 'care' But the main thing for us is our cat is still unwell with no answers from springfield vet group whatsoever. We have now changed Vets obviously. Be careful who you trust.

   almost 3 years ago
2. Kathy Clegg ★☆☆☆☆

   Telephone receptionists are indescribably unsympathetic with their fake cheery voices and apparent inability to even sympathise, listen, let alone give out the correct number for the only available Springfield vets in my locality to where I can take my cat to be out to sleep. Never EVER will I consider either Rotherham branches .

   almost 3 years ago
3. Alan Miller ★★★★★

   Have been using these vets for several years for my Jack Russell and have always found them to be a caring, professional Practice. From receptionists to Nurses to Vets they all seem to be enthusiastic and take pride in their work. Although Jock tries to bolt as soon as he gets to within 50 feet of the practice, I'm always reassured if we have a problem. An excellent Practice.

   more 7 years ago

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