Sojo Lodging Business in Nechells, Birmingham

Reviews

1. John Cox ★★☆☆☆

   Our booking was changed to a different property in a different location while in transit. Based on availability, this looks to have been done to accommodate two other people staying. We accepted this as finding new accommodation at short notice would have been difficult. They took almost 2 months to refund our security deposit. I'm hesitant to say scam, however, if we had not followed up multiple times I doubt we would have got our security deposit back short of disputing the transaction. Sadly, both issues seem to be reasonably common based on reading through other reviews.

   almost 2 years ago
2. Patrick Duffy ★☆☆☆☆

   I never had such a bad experience with accommodation. Went to London for a family funeral and had nowhere to sleep on the first night. Party of three had to sleep in our rented car, including my 77 year old mother. We spent an hour trying to find the accommodation and had no contact details. We didn't receive any accommodation information until the next day. Now they are not helping me with my refund. Customer service is dreadful they simply didn't care the stress that was caused on us during a family funeral. I have no choice now but to take legal action. I would advise people not to use this company.

   almost 2 years ago
3. Lena K. ★☆☆☆☆

   Warning - warning - warning! Awful awful awful!!! I'm not a picky person and I was just looking for something simple - but THIS left me speechless! 1. Check-in is inconvenient - you need to walk to a grocery store 10 minutes foot way with all your luggage 2. I got to a completely uncleaned apartment in the most nasty condition one can think of 3. It took another hour, calling the company, waiting, walking back to the grocery store with all the luggage for a new set of keys for the second apartment 4. The second apartment has two windows one cannot close, the apartment is at ground floor and totally open for robbery 5. The apartment awfully smells like cigarettes even though the windows are open because they are broken 6. There is only boiling hot (!!!) water from the shower, which not only burned me but makes it impossible to shower - so I'm actually staying and paying for an apartment with no shower. The company wants to transfer me to a third apartment - and I'm here for a course, I didn't plan to move every single day and have this inconvenience. And by the way, I spoke to another person staying here and she has exactly the same thing : boiling hot water and now they gave her an apartment where she cannot close the windows! Worst place on earth! Do yourself a favor and never come near it.

   almost 2 years ago

1. Tom Richardson ★☆☆☆☆

   WARNING. SCAM. They changed our booking to a completely different house at the last minute with less bedrooms and wanted to charge us full price for the much smaller apartment which didn't even sleep the amount of people who were coming. Call centres in India who really couldnt care less. SCAM ARTISTS.

   almost 2 years ago

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