Evolution Animal Care - Thorne

Reviews

1. mick Atkin ★★★★★

   Excellent staff, vets and nurses. First class service from booking in to treatment. Thanks to everyone at Evolution, keep up the good work.

   almost 6 months ago
2. Daniel Bean ★☆☆☆☆

   My experience with this veterinary practice fell significantly below the standard one. This vet is part of the CVS UK Ltd group. They don’t wish to mediate!!! Look at email images And see how they gossip! Communication was poor, there appeared to be a general lack of warmth from some staf. During my cat drop-off for a potential tooth extraction, the practice’s systems were not even switched on, which meant I was asked a series of questions that should have been readily accessible in her medical records. I was offered a blood test (at an additional cost), which I agreed to, unaware that one had already been carried out just two weeks prior. With regard to a previously mentioned medication error, I’m happy to clarify that the medication dispensed was correct. However, no one checked the contents of the bag at the time of collection—despite me specifically calling ahead to request pain relief. It was handed over without any verification or quality control which led to me being given flea and worm killer, not the pain relief. This kind of oversight could cause major issues for clients with limited transport or mobility, and it’s disappointing that such a basic safety process isn’t in place at a long-established practice. I was also deeply concerned with the way my initial complaint was handled. Although it was made privately, it received a public response from Philip which I felt was unprofessional. When escalated, I was surprised to be referred to by my job title—an unnecessary and irrelevant detail that added to my dissatisfaction. Eventually, the director Tina became involved as a final point of contact. While I appreciated her intervention, the tone of our interactions felt more business-oriented than focused on genuine client care—something I’ve now come to expect within the CVS UK Ltd group. Despite acknowledging the failings, they have refused to issue any form of refund and still intend to charge the full amount. As a result, I am now disputing the transaction via my credit card provider. Should any monies be recovered, I will be donating the full amount to a local cat charity (one unaffiliated with CVS UK Ltd). The practice promotes itself as having Silver Cat Friendly status, yet my experience didn’t reflect this. While a curtain and a towel sprayed with calming pheromones may tick a box on paper, it did not demonstrate any meaningful cat-centred care in practice. I have submitted evidence and concerns to the accreditation body behind this recognition, who are now investigating the matter. I have since moved my cat’s care to a practice in Dunscroft, and the difference has been remarkable. During our first visit, the vet spent nearly 20 minutes reviewing Dottie’s health records with us at no extra cost. This put us at ease, particularly around a heart murmur that had previously been presented as serious by Evolution, but was now described as so mild it would barely register a score of one. Following my explicit request for Dottie’s records to be closed and for all communication to cease, I was disappointed to receive an unsolicited email from the practice regarding her vaccinations and an invitation to book her in. This communication was not only distressing but may also constitute a breach of the UK General Data Protection Regulation , individuals have the right to request the deletion of their personal data and to object to its further processing, including direct communication. Continuing to contact me after a clear instruction to cease all correspondence is unacceptable and raises serious concerns about the practice’s compliance with data protection legislation. We had also been told by Evolution that Dottie would be having up to 7 teeth extracted—understandably causing us significant distress—only to find that no teeth were removed at all, and she simply needed a routine clean. This level of miscommunication added unnecessary stress to an already emotional process.

   almost 6 months ago
3. Michelle Bellamy ★★★★★

   I was on my way to Thorne to see relatives when my dog began having some kind of seizure in the back of the car. I was obviously very upset and panicking. I called evolution explained my situation and even though I was not registered with them I was told to bring him straight in. (Other vets have not been so kind). The staff were all incredibly friendly, showed empathy and got my old boy sorted. ( he's 17 yrs and 7 months old). I honestly can't recommend this vets highly enough. Thank you so much for caring for my boy, I truly appreciate everyone's kindness.

   1 year ago

1. John Woore ★★★★☆

   It’s a friendly and clean practice with a team of Veterinarian surgeons and nurses with ancillary staff who undertake the other tasks needed. I have only had good experiences with this team and absolutely no complaints. Professional throughout with excellent customer service. I’ve rated them as 4 stars but really wanted 4.5 stars.

   almost 3 years ago
2. Geoffrey Marwood ★★★★☆

   Very friendly staff and never had any issues with payment always got it direct from my insurance and caught my dog heart problems early so there ok in my book

   almost 3 years ago
3. Jim Brown ★★★★★

   Without a doubt the most caring professional Vets ever. All the staff and vets are superb, from the lovely receptionists to the Nurses and Groomers....... Girl Power i guess

   almost 3 years ago

1. Natasha Mitchell ★★★★★

   Amazing staff. Very understandable and empathetic when I was worried about my pet. They checked him over gave me options on ways of treating with the best possible affect also they didn't try to sell me the most expensive treatment option they actually tried getting treatment cost down in anyway they could. Absolutely amazing, they treat your animals as their own with love and kindness. Will never go anywhere else and this practise has my 100% trust. I have a total of 3 dogs, 1 cat, 6 guinea pigs and all use this service without a shadow of a doubt.

   almost 4 years ago
2. margaret rees ★★★★★

   I have used this practice since we moved here two years ago. Although they are a bit more expensive, (so I'm told), the treatment my pets have received is second to none. The whole team are kind and so professional. Two of my girls needed emergency operations this year and both times the ladies handled the situation brilliantly. Vets are a necessity if you have pets and I'm happy to say I will continue to use the service these ladies provide. I really can't thank them enough.

   almost 4 years ago

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