📍 Address: Skipton BD23 1DG, United Kingdom
📞 Phone: +44 1756 229247
🌐 Website: alexanders-jewellers.co.uk
Visited here yesterday and bought two beautiful pieces of peridot jewellery, my late Dads birthstone. I was looked after by a very helpful young man, he listened to what I wanted and showed me different pieces. I will definitely return and highly recommend this jewellers.
I recently purchased a stunning ring from Alexander's Jewellery. From the moment I entered the store, staff were truly welcoming, professional and I was confident with their expertise. I decided to have my wedding and engagement rings cleaned and wow what a difference!! They look brand new. Just to say thank you so much for such a fabulous service and I will be returning when I am due another treat!! Julie
I purchased an exquisite engagement ring for my partner, and I finally gave it to her yesterday (she said yes!). I want to say thank you for your wonderful service and helping me find the perfect ring for her after a long search. She was overjoyed. Thank you again!
What an absolute farce, saw a ring I liked but unfortunately it was too small, I was advised that it would be taken out of the window and put to “one side” until they could find out if a larger one could be ordered, my name, number and details about the ring size was taken and written in a book, I was advised someone would ring me in 2 weeks, no one ever did, several phone calls and visits to the shop were made over a 4 month period by myself and every excuse was offered, they had to wait for a silver order, they were unable to order one ring, call back in 2 weeks, call back nearer Christmas, we will ring you when it come in, etc etc. I telephoned the shop this week to be told to call back the day after as his wife wasn’t in that day, I called in that same day and his wife was in the shop, she was dealing with someone so I waited, whist waiting someone else came into the shop, she finished with the previous customer, ignored me and started dealing with the other customer! When I asked her if she still had the ring, she stated she didn’t know which safe it would be in, and didn’t know which book my number was written in and that they don’t save rings and it’s probably been sold! What an absolute farce, she did phone me back the day after to totally contradict everything she had previously said, I will not be returning, rude, farcical and unprofessional. In response to your review reply, like you said you were with a customer when I came in the shop and like I said I waited until you had finished with that customer, you then ignored me and started dealing with the customer that came in after me. You and your staff have all said the ring would be kept out of the window until you found out if another could be ordered, i did ask at that point if I could buy that one and the reply was you needed to keep it to ensure the right was was ordered, at no point was any budget discussed my daughter liked the unusual silver ring which was actually only £30, like I have said in my previous review, you have yet again contradicted yourself. instead of “fobbing” people off, just tell people the truth as a different story was given by different members of your staff, and as previously stated by myself, a complete and utter farce.
I sought advice relating to a special gift for my Granddaughter’s 21st birthday. The staff were extremely helpful identifying a number of items that could have suited. Once I had chosen the Diamond dress ring the sales person took time to gift wrap the item for me also. Many thanks for such good customer service and professional knowledge. I shall certainly be back at this store again.
Alexander’s Jeweller in Skipton is my go to Jeweller for any alterations or mending I need doing to my rings. I have been coming to Alexander’s Jewellers for many years and they have away been polite, welcoming and friendly towards me. No alteration is to big or too small for them, and the completed work they do is always Sublime and to a high quality. If they have any issues with the alterations they are carrying out, they will anyway contact you, so that you are up to date with the item or items you are having altered.
My partner and I have just been in to enquire about engagement rings with a view of trying some on. The lady came across as very snooty and pompous. Extremely unfriendly and unhelpful. She advised my partner to go to the outside window to indicate which rings she would like to try on. Only to leave us standing outside at the window and not coming over. At this point, following her snooty and unhelpful tone, we decided to walk away. Very disappointed, and will absolutely not be visiting this jewellers again.
I just want to say what wonderful service i have received from you all at Alexanders. My ring is absolutely beautiful and the help and advice you gave me to get it right was amazing. Its an absolute pleasure to come into the shop and speak with you . Thank you so much , and im sure i will be seeing you all again soon Xx
What a lovely shop. Their range of antique to new jewellery is amazing staff were very helpful highly recommend for a personal service
You can contact Alexander's Jewellers at +44 1756 229247
You can find directions to Alexander's Jewellers by following this map link
Otley LS21 3AJ, United Kingdom
High Street, Skipton BD23 1DG, United Kingdom
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