1st Call Gas Services Ltd

Reviews

1. Mr. Kemp ★★★★★

   As a landlord I need to sort things for my tenants and I usually use 1st Call Gas Services in an emergency. They came and replaced a boiler two working days after it was condemned at a competitive price (Ben did a great job). They also diagnosed the problem with a noisy boiler to a faulty regulator on the gas meter. Cadent came and said it probably wasn't the regulator, but it was, good call from the engineer David C that you sent two days before Christmas! Thank you. I'll be using you again in the future.

   almost 3 months ago
2. Susan White ★★★★★

   I have no hesitation in highly recommending 1st Call Gas Services Limited. My 84 year old mum’s boiler had broken down during a recent spell of very cold weather. I contacted 1st Call who immediately understood mum’s vulnerability and acted incredibly quickly firstly in giving a second opinion on the condition of the boiler and secondly in installing a new boiler and flue. It’s reassuring to know that there are local companies who are caring, empathetic and give a first class service. Many thanks to Olivia, Damon, Chris and Luke who were all involved.

   almost 3 months ago
3. Hollie Parker ★★★★★

   Absolutely fantastic service from 1st Call Gas! I reported an issue and they booked me in really quickly, Kile contacted me on the day with his time of arrival, he explained the problem and was really helpful and informative all the way through fixing it, which was done quickly and efficiently! Everyone I spoke to from 1st Call was so friendly and helpful, couldn’t ask for more. Would definitely recommend!

   almost 4 months ago

1. Tam Yeh ★★★★★

   1st call is a company offering professional service. We have them install our new boiler. It was done within one day, and they came on time on the day. They went straight to work and didn't waste any time. After installing the boiler, we then found other old issues that were linked to other old parts of the water tank. We called them and they immediately arranged an engineer to come and check. They are really professional and efficient. We highly recommend this company. They are so professional.

   almost 6 months ago
2. Mandy Jane ★★★★★

   Had a replacement boiler fitted. The two lads were Jamie and John. Both were very pleasant and courteous. They arrived when they said they would. All rubbish taken away :-) . A credit to 1st Call Gas Services Ltd

   almost 3 years ago
3. kim bouman ★★★★★

   Multiple other companies came and wouldn’t take the job since July. Dan and Dean did a cracking job under less than ideal circumstances. Much appreciated and fast. Now mother in law doesn’t have a freezing house in the winter.

   almost 3 years ago

1. David Meadows ★★★★★

   Thanks to everyone at 1st call for coming and diagnosing the problems with our boiler. Had them recommended by a different plumber and couldn't fault their service, advice and quote.

   almost 3 years ago
2. Sophie Shaw ★★☆☆☆

   Had a gas fire removed, my gas boiler serviced, 2 small parts fitted and 4 of my radiators filled after they had been taken off the walls for decorating. Work was done over 2 visits and both engineers were courteous, friendly and respectful of my home. Office staff were informed and helpful. However, I was really not happy with the pricing structure. I was quoted a price for the work which was reasonable compared to other companies I had contacted but after the jobs had commenced I was told I needed to pay by the hour for the work. The boiler needed 2 small, cheap (£15 total) parts which the engineer didn’t have so I had to pay for another 2 hours of labour for this and a recheck of everything the first engineer did. When the radiators were checked (another hour of labour) the engineer found there was small, cheap part missing from 1 radiator (he told me it should cost £1) however again he didn’t have the part on him so to resolve this problem I would have to have a third visit and pay for at least another hour of labour (£50 minimum). I can’t afford this so I’m going to try myself but it was very disappointing when you were quoted a fair price originally and ended up spending considerably more than this in the end. Work and customer service good but be prepared to pay much more than you’re quoted.

   almost 3 years ago
3. Lisa North ★★★★★

   I first came across 1st Call three years ago following a friend's recommendation. An elderly relative's boiler had broken down literally just before Christmas and they were in urgent need of help. 1st Call came to the rescue and impressed with their speed of response, professionalism and overall quality of service. Since then I've used them for my own boiler replacement and servicing, so have first hand experience of their commitment to customer care. I would have absolutely no hesitation in recommending them - it's reassuring to know that you're in safe hands.

   almost 5 years ago

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