Compass Ceramic Pools (UK)

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Reviews

1. Sam C ★★★★★

   Absolutely 5 Star Service! Could not fault the service from consultation stage through to commissioning and handover! Mike was very informative helping us to choose the right product for us and Ryan and the rest of the install team were excellent. A very professional service from everyone involved at Waterstream. A team of true professionals. As first time pool owners, we were faced with so many options we really didn’t know where to start. It’s such a big investment you want to make sure you are choosing the right system and product for your property and we were assured throughout the project that choosing a Compass One Piece was right for us (Trainer XL FB) Although we installed late in the season, the pool has already created many happy days (and nights) with friends and family! Can’t wait for next season!

   almost 2 months ago
2. martyn durran ★★★★★

   There is nothing better for the inexperienced (our first pool) than to engage the services of a very experienced pool manufacturer and installer. Our sales consultant Tracy, took time to walk us through the process, understand what we needed in terms of specification and budgets. Ordering a pool can be a daunting task, Compass gave us the confidence to “take the plunge” The installation was very enjoyable and fascinating, Alan and his team were so professional and skilled, they almost made the install look simple. The team took the time to explain the processes and how the pool system worked, which gave us even more confidence that we would be able to look after the pool once we were on our own. We can’t recommend Compass and their staff enough. From start to completion, they have been a joy to deal with.

   almost 2 months ago
3. Tim Ashlin ★★★★★

   Excellent service from Penny and Mike (seems to be a consistent theme with these two on these reviews)! I had lots of questions in the months running up to choosing a pool and deciding on the spec of all the associated equipment. Penny couldn't have been more helpful, helping me to make the best choices for my needs, explaining some of the more technical aspects, and making several trips to site with Mike to go through everything in person. I was very surprised to see her lugging ballast and granite slabs, going around with the spirit-level and checking the chemistry on the week of installation, as I'd assumed that would be a different team, but it was all part of the service and explains why her and Mike's knowledge of the products and equipment was so good! Overall, we're really happy with the pool and I can't wait until the landscaping around it is finished so we can start using it properly in the spring! Our landscaping company has also commented on the quality of the setup; they see a lot of pools so I found their seal of approval very reassuring. Thanks again to Penny and Mike - great job!

   almost 3 months ago

1. Ad ★★★★★

   We had a brilliant and truly turnkey experience with Penny and Mike, one of Waterstream’s teams. Penny handled our initial enquiry and managed initial meetings, pool choice and specification, site visits and the entire installation process. We couldn’t be happier with the quality of the pool or the whole process which ran on time and on budget. Penny, Mike and the superbly choreographed cast of delivery and crane drivers etc were without exception a delight to have around. I’ve never seen anyone graft like Penny does, dealing with sales enquiries and supporting customer in between managing our install, shovelling ballast and running barrows; I wish she worked for my business! The whole process has been a pleasure and we’re very happy that we have a top quality pool, installed and working within a very short time from initial enquiry. Thanks Penny and Mike.

   almost 4 months ago
2. Jeremy Lloyd ★★★★★

   We had never built an indoor pool before and were helped from start to finish by the Compass teams. Many thanks to Hannah and Elliot and everyone else at Compass who helped along the way. We are so happy with the pool which looks stunning

   almost 6 months ago
3. Andrew Tyler ★★★★★

   Just completed handover of our Compass pool, delivered and installed by Waterstream. It's been a great experience throughout from the initial sale, through the installation and commissioning process, and now jumping in! We bought the pool on the basis of its quality, and we are incredibly impressed with the engineering and build quality of the product. The team has been excellent throughout, and with special thanks to Mike Tucker who was with us throughout the entire process from sale to handover. It is great to be dealing with someone who isn't a 'close for forget' salesman, but someone who is with the customer the whole way through. We are looking forward to decades of pool fun to come!

   almost 3 years ago

1. Lizzy C ★★★★★

   Over 3 years ago I started the process of looking into pool options, I started with natural pools as I was sure this was what I wanted, moved to salt water pools, went to concrete pools, then one piece pools and finally found Compass Pools; I then kept researching and couldn't find anything that looked any better on paper. I called the pool company and Penny became my sales person point of contact, she came to visit me at home. We chatted in my kitchen for some time, I must admit that I didn't understand some of the specs she was getting excited about, but I did get the overall concept, this was an good quality pool and ticked all my boxes. She answered every question I could think of and was just very straight with me. I had my 'you won't be getting me to sign anything amour', it is a special reinforced amour I wear especially for meetings with salespeople, I will sign when I am good and ready not when I am told to. But Penny was the best type of sales person, at no point through the entire process did I feel pressured or obligated to sign my life away. When she left I was satisfied that this was the pool for us. Once I had the quote I had to digest it, nothing on it seemed high but the overall amount was definitely more than I had been planning. A week later lockdown happened, the pool went on the backburner and there it stayed for about 18 months. Penny checked in with me and nothing more happened. From the point that I said we were ready, we paid the deposit and the whole process just started rolling. Another site visit and access routes were decided, this was an almost impossible task but Penny and Mike figured it out and when the time came it was completely smooth. On the exact date we had been given months earlier Mike and Penny appeared, equipment was delivered and the dig began. If I told you that from that first day it was 14 working days later I was handed the keys to the plant cupboard and my pool was fully functional and ready to use I do not think you'd believe me but it really is true. Mike was an absolute unbelievable craftsman, he knows every last thing about the process of installation and takes real pride on it being done well to a very high standard. I do various property developments and am the first person to find fault with workmanship, I could not find fault with Mike's fabulous work. Penny and Mike were here right through the instillation, Penny sales person had now morphed into Penny pool installer and right at the end she morphed again and became Penny technical pool care expert! Mike and Penny spent some time with me showing me the control functions and chemicals, making sure I understood it all and knew what I was doing. I videoed everything because there really is a lot to take in and this week I have continuously referred back to the videos in conjunction with the supplied manual. The happy ending to my long story: We have a XXL Trainer in the ground, with coping stones and solar cover, the air source heat pump worked for one day to get to temperature and turned off, the solar cover has taken it 5 degrees higher, the family has been in it every day, I've been out there at the crack of dawn doing my lengths both with the turbine on and off (different feel to the swim) and I could not be happier. The pool is better than I expected, I can not fault the team, Waterstream should be very happy with their staff and products. I am sure there is so much more I should have said but this is the over picture of a very satisfactory experience and product. photos of the process...

   almost 3 years ago
2. Lindsay Drain ★★★★★

   What can i say, amazing company to.deal with. Installation was made so easy with little mess or stress, this was purely down to the team of Penny, Mike and Scott who were there from start to finish and did everything. Great work and great people Thanks to you all

   almost 3 years ago
3. Nicholas Duckett ★★★★★

   Compass installed my pool in Jersey in the Channel Islands in May 2021 and the whole process took just over 1 week from start to finish. The team led by Elliot also included Shane and Nathan. They worked long hours and did a thoroughly professional job. We are delighted with the finished product. Throughout the summer months we have only used the polycarbonate Rollo-Cover to heat the pool and have been achieving temperatures of 35 degrees C. Now in October we are using the air-source heat pump to keep a constant 33 degrees and it also performs very well. Alex did a great job assessing the access to our property as we live down a very narrow road. Nick in the office has been very helpful throughout. Finally Simon has been really good at sorting out a couple of minor post installation issues. Would recommend this company to anyone looking for a pool that uses the latest technology.

   almost 4 years ago

1. Roy Middleton ★★★★★

   Compass supplied and installed my pool in February 2021. The whole thing took just 3 weeks from start to finish in bad weather. Cannot say how impressed I was with the team doing the digging and install. Super professional and final job is an excellent pool installation. Unfortunately they have been unable to supply continuous sunshine for the whole of the summer!!! Oh well!! Many Thanks Roy

   almost 4 years ago

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