C W Sellors Jewellers of Chesterfield Chesterfield

Reviews

1. E D ★☆☆☆☆

   Scammers - avoid at all costs. 11 months on from purchasing several watches, 1 of which was never delivered. After finally recognising they had sold me a discontinued watch, I was promised a refund of my costs (no recognition of the interest i have incurred or the inconvenience of constantly chasing for an update). 5 weeks later and no sign of the money. No response to the 6 follow up emails I have sent. Does this sound like an honest organisation? I will now need to initiate chargeback or small claims court proceedings to recover…

   almost 9 months ago
2. tony simpson ★☆☆☆☆

   Bought a watch from these guys September 2022, 5 days later cancelled the order. All was great they refunded me. That should of been the end of the matter. But instead of cancelling the order they claim to have sent the watch in October 2022. I have sent proof I was not in the country at the time of delivery. Now every year I receive threating emails. The latest one today THREE years after there incompetence led to them losing a watch. Do not use this company !

   almost 10 months ago
3. T Ali ★☆☆☆☆

   This review is for the company as a whole not just this branch. AVOID!!! My experience is based on dealings with branch and head office. I initially purchased a watch from here which I then needed to exchange due to the colour. An exchange was agreed on for an alternative watch. So I returned the watch back to the boutique I made the purchase at. Disclaimer* returns policy advertised online only applies to purchases made online and not at a boutique. The watch was evidently unworn as the plastic wrap was still attached to the watch. When I took the watch back to the boutique it was inspected by a staff member at the branch. The watch was inspected out of my view. I was then told there was a scratch on the back. Which was odd as the watch did not leave the box. I was told the watch will need to be inspected again and someone from the team will get back to me. Later after another inspection I was told there were further scratches on the watch. So this company either sold me a scratched watch or deliberately scratched the watch after the watch was left with them. I believe this was a deliberate attempt to refuse the exchange agreed. Later on the company refused to price match the watch I wanted even after agreeing to price match because of the scratches, which cost me a further £350. By this point I had enough and just agreed for the sake of resolving the issue. So my advice to any customers this is not a trusted jewellery and watch specialist. So be very wary before parting with your money. If you have to purchase from here be sure to take a magnifying glass to inspect the item properly as you may be sold a damaged item. Not to mention the poor communication which prolonged things more than they needed to be, have a look at the evidence I have attached. There is no way this is the UKs leading fine jewellery and watch specialist. Just have a look online you will see many of the items are overpriced to begin with and also have a look at their reviews. This has been the worst retail experience I have had in my life. If you don’t believe me, make a purchase from C W sellors and from Fraser hart and compare your experiences. I’ve never felt so victimised, patronised, mistreated and let down before. This company has no honour, even if you have things in writing so be extremely cautious before shopping here. To conclude I paid more for a watch than I should have done because I exchanged a scratched watch that was sold to me. It gets even better, the watch I exchanged for arrived scratched on 27/02/2025. It took over a month for the exchange to be completed. Not to mention the rude and disrespectful management staff at their head office. I don’t want anyone else to have an experience like this so please AVOID at all costs.

   1 year ago

1. Leon B ★★★★★

   Management and team are extremely friendly and welcoming. Have not purchased Jewerlly with them directly and so cannot comment on the purchasing experience… Purchased a watch on CW Sellors online and asked if they would be happy to adjust the braclet. Before adjusting, I made it very clear I wanted someone to handle the watch with care. The manager took it upon herself to really ensure she did not damaged it and treated it with so much care. As I waited for the watch links to be removed, staff members really went out there way to make conversation… These are clearly very well trained professional individuals. If I was to purchase a Jewellery item in the Chesterfield area I would definitely choose this store.. 5* customer service…

   almost 3 years ago
2. Leah Hill ★★★★★

   What a warm friendly welcome on the phone! I called C W Sellors at the Chesterfield branch to enquire about Georg Jenson earrings. The information shared was friendly, polite and professional not to mention really helpful in helping me decide not only what, but where I wanted to make my purchase. It turned out, I spoke to the manager , Claire. A great first impression- thank you

   almost 3 years ago
3. emil pedersen ★☆☆☆☆

   Rather unprofessional service - ordered a watch with a faulty movement. I sent it in for repair of the movement after just 3 months of having the watch. They finally after multiple weeks figured out it couldn't be fixed so they decided to send a replacement. The replacement watch (value of around £1.400) was then sent to my old address despite me advising them I had moved address and it had to be send to my new one. Further to this, they didn't even notify me when the watch was shipped nor did they send it tracked or secured. It was simply dropped in front of my old flat for anyone to take. Luckily, my old neighbor said there was a small package in front of my door so I went to pick it up. Extremely unprofessional and I will not be buying from these guys again.

   almost 3 years ago

1. Lucy Nason ★★★★☆

   I purchased a ring from the C W Sellors store in Chatsworth House. I was surprised and upset to notice it had turned my finger Green within hours of wearing it, not what you expect from a £90 ring. I don’t live locally to chatsworth so returning in person was impossible. I called the Ashbourne number on my receipt, as there was no contact detail for the concession. They advised to send the ring back to them in the post for a refund to be processed. I duly followed the advice, sent tracked signed for with a covering letter providing all the details of the purchase, my details, and requested a phone call to sort out the refund I’d asked for. I noted via Royal Mail tracking it had been delivered on 30/11. I waited and waited for contact, none came. A week passes and I call the Ashbourne number again, someone takes some details and promises to call me back. No call comes. I call again the following day, speak to someone different who advises the refund might need to come from the concession, she takes my details again and promises a call back. No call comes. I give it a few more days before calling again, I speak with someone different again, give him my details again. This time he promises a call directly from the con session. Just over an hour later that call comes, from Claire who apologises sincerely for the issues I’ve had, takes my details, and explains the steps she will immediately take to get my refund completed. True to her word, Claire does exactly what she promised. Even going above and beyond by giving me her personal phone number to ensure there were no further problems. Can confirm the refund arrived in my account the following day. Thank you Claire, really appreciate you sorting this out in double quick time. I would give Claire 5 stars, but the service from the Ashbourne office 1 star.

   almost 3 years ago
2. Paul G ★★★★★

   The chesterfield store is quite interesting. A great stock of Oris, Longines and Tissot. No Seiko or Citizen etc so for a smaller shop you've got great choices of Swiss brands. They got in a couple of watches within a day from the larger group which is handy. The ladies that work there are really great and helpful. I know they're selling me expensive watches but they get the balance of professionalism and banter right. A quality company. I'm gonna try not to go back but...

   almost 3 years ago
3. David McNae ★☆☆☆☆

   C W Sellors is the same company as W Hamond - I made an online purchase with W Hamond and seeing as they are the same company, same online shop, same head address etc, it just makes me more suspect about this company with the sad experience I have had. So to be clear, I made an order online at WHAMOND.co.uk who is the same as this retailer but they now refuse to respond to me even though they are breaking the law. ############# Such a shame. Quick delivery, good price... However they break long distance purchase laws. I purchased a Garmin watch, the X model to try. When it arrived I linked it to my Garmin account and tried it on to see how it fits. Sadly too big, so factory reset the watch and asked to rerun it. Customer services have said that due to joining it to my app, it means they won't accept it for a refund due to their Terms and Conditions.... Even though this breaks the long distance purchase laws! They just ignore any further questions asking why they are going against this law so I am now forced to take the lengthy option of Small Claims court. I could have simply lied and said I'd never joined it to the app as they would have never known, but that's not me and didn't see any reason to lie. Anyway, buy with caution from these guys.

   almost 3 years ago

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