One Stop Rowley Regis

Reviews

1. Jay ★☆☆☆☆

   Likes to shut the shutters on customers faces as they go to walk in. Rude.

   almost 10 months ago
2. Rima Begum ★☆☆☆☆

   Dear One Stop complaints department, I am writing to formally complain about the unacceptable behavior of a staff member at your Rowley Regis store, located at 52 Throne Road, B65 9JG. This incident occurred at approximately 19:24 on 9/10/2025. During my transaction, I experienced exceptionally poor service from a till operator who did not introduce herself. Her demeanor was rude, and the entire transaction was handled unprofessionally. Unfortunately, this is not an isolated incident; I have previously encountered similar unprofessional behavior at this location but chose not to escalate the matter. On this occasion, I had momentarily forgotten my PIN and, upon being prompted, attempted to use the PIN pad. I contacted my wife to retrieve the PIN for our joint account. While on the phone, which took approximately one minute, the staff member publicly berated me, stating that I was holding up the queue and impeding her ability to perform her duties. I offered to cancel the transaction to allow her to serve other customers while I waited to obtain the PIN. However, she refused to cancel the transaction and insisted that I could not use an alternative payment method. This is not the first time I have felt unfairly targeted by this employee. In a previous incident, she wrongly accused me of using a stolen card. I want to assure you that all cards I use are legally mine, and I have sufficient funds available. The card in question is a recently issued joint account card, which explains why I needed to confirm the PIN with my wife. There was no justification for her to humiliate me and treat me as if I were not a valued customer. She claimed that my momentary inability to recall the PIN and the resulting delay inconvenienced other customers. However, I had suggested a solution by requesting that she cancel my transaction and assist others while I resolved the issue. I was also unaware that the contactless payment option on my card had ceased to function. I look forward to your prompt response and assurance that you will address this matter with the staff member to reinforce the importance of professionalism and customer service. As a former manager at Tesco, I am well aware that such behavior is unacceptable and not in line with company standards. Thank you for your attention to this matter. Sincerely R

   almost 10 months ago
3. Asif Shahzad ★☆☆☆☆

   The lady she served me today here in one stop she was so so rude very poor customer services I’m not recommending this stor for shopping even not one star wana give them.

   1 year ago

1. Mikhail ★★☆☆☆

   Drayton manor? Alton towers? No need - the potholes in the one stop car park will give you more thrill and bumps than any roller coaster. Seriously why the hell has this not been fixed

   almost 2 years ago
2. Courtney Fresco ★☆☆☆☆

   Always go to this shop but the staff are completely rude. Just because I gave change and they starting complaining and talking about it straight infront of my face. Never have many staff at the tills waiting for ages. Don't like having to work with money I'd suggest looking for another job that doesn't involve maths but most jobs do that's why you should do better in school.

   almost 3 years ago
3. d brookes ★☆☆☆☆

   Disrespectful staff, with bad hygiene and attitude problems (Trinity especially)

   almost 3 years ago

1. Harz ★☆☆☆☆

   Ive just stood in this shop with one lady on the till. She went and helped look for things for customers etc etc.. great.. but there was 8.. yes 8 people in the queue in the middle of a pandemic. There were two staff members just wondering around showing each other things trying to look busy. Sort your queues out and staffing. What a load of rubbish. Also.. never have anything you want behind the till stocked! Useless!!!

   almost 5 years ago
2. pamela markley ★☆☆☆☆

   High prices for a small store , cheaper at coop . Staff Never smile , to expensive to shop there to often.

   more 7 years ago
3. Lorraine Slattery ★★☆☆☆

   I think you need to give the staff there lessons in customer service. Very ignorant. If you don't want the job give it to someone who does. Hate going in might have to go further down the road to the Co op. Always polite and friendly there.

   more 8 years ago

1. Ben Lloyd (breeze installations ltd) ★☆☆☆☆

   Slow service, Not once, not twice. All of the time. Overpriced, when your competitors are literally 2mins walk. One person on till. Whilst others in the back pottering around. 7 people in the que. all tutting and tapping feet.

   more 8 years ago

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