Absolutely godawful service. They have just emailed me saying that we owe £1,000 in service fees from a year ago. Which company holds a pending payment for close to a year without letting the landlord know about it? Your processes and operations are dire. You need a new Managing Director and a company overhaul.
In my opinion, Fairways are a extremely professional business to deal with. The staff are efficient and helpful and queries are dealt with in a timely manner.
In the years that we've been with this property company, we've never had a good experience, and we've been waiting for years for basic structural improvements. Maintenance fees keeping on going up, but service level continues to decrease. We're looking for a way out.
I own and live in a flat which is in a building managed by Fairways, so they deal with general maintenance and any communal issues between our neighbours. When we moved in five years ago, I have to say communication was a bit inconsistent and it was a bit frustrating at times to try to get things sorted out - it really depended on who you managed to speak to. However, things have really improved in the last few years in a very noticeable way. We had a major issue a few years ago that was resolved relatively painlessly. More recently we have had some relatively minor issues but Fairways have responded to them quickly and often someone is out to investigate the next day. They have also been a lot more transparent with the accounting for the building fees and take suggestions on board. Definitely feel they have improved a lot.
My dealings with Fairways have always been positive& professional. The block is clean and well kept, & repairs have always been done swiftly & to a good standard. One of my neighbours even had them out on Christmas day to look at a boiler issue which, in my opinion is outstanding customer service.
I don’t often write reviews but felt the need in the case of Fairways Property Management. I bought my luxury apartment last year in a much sought after and stunning grade 2 historically listed building located in Sheffield. Fairways Property Management have been outstanding in every word compared to Inspired Property Management, who were the previous Managing Agents. I had a leak in December and after 6 months of calls and many emails to IPM, I eventually took the initiative to find a builder to fix my problem and repair the damage caused to the walls and ceiling in the hallway. It seemed IPM didn’t really care much about their responsibility but were happy to receive the high monthly service fees. I was very disappointed. Much to our delight, the building’s Management Company replaced IPM a few months ago by bringing on Fairways. Since then, Fairways have been outstanding in dealing with any minor or major issues that have been raised by myself and other apartment owners. I recently had another leak in one of the bedrooms, which they dealt with promptly and within 7 days. A decorator was sent and the room now looks better than before. What really impresses me is that Richard McDonald, one of the Director of Fairways takes charge personally of any internal and external issues. I find him to be an excellent ambassador for the company who leads from the front and always available to take a call. I believe many Property Management Companies in the UK should follow Fairways example as service should be at the top of their agenda. That is what they are paid for.
Extremely bad service and very unhelpful. I have lived in a property which are owned by Fairways (not rented) for the last 4 years. Over that time I have found numerous problems in need of repair within the communal area of the building (ie broken letterboxes, damaged hand rails on stairs) When contacting Fairways about these issues they say it's either "not their responsibility" or unless you're persistent, they delay fixing anything for MONTHS. Considering that they own the buildings you would think that they would take responsibility for the maintenance?! But no and yet they still expect payment of service charge? What service are we paying for??? Don't bother contacting them about anything maintenance related as you'll be wasting your time. Disgraceful service, terrible company.
We rented through Fairways for about 3 years and they were fantastic. Having been a private renter for around 15 years I can honestly say that they were by far the best agents we ever had. When problems arose with the house (which was infrequent) they sorted them out quickly, even if not urgent. And when there were no issues they left us alone to enjoy a quiet life in the house. Perfect and exactly what we wanted as tenants.
Fairways Property Management is located at 356 Meadowhead, Sheffield S8 7UJ, UK
You can contact Fairways Property Management at +44 114 274 9999
You can find directions to Fairways Property Management by following this map link