Boots

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Reviews

1. Tom Spence ★★★★★

   Praise for Tina at Boots, Doncaster Frenchgate I would like to highly commend Tina for the truly exceptional customer service she provided during my visit to the Doncaster Frenchgate Boots store today, Saturday, October 11th. I came in looking for advice regarding an acne breakout, and Tina was a genuine pleasure to deal with. She immediately put me at ease and demonstrated a deep commitment to helping me find the right solution. Tina took the time to listen to my concerns about my skin, clearly demonstrating her experience and excellent product knowledge by making thoughtful and effective recommendations. Her skills are evident not only in her consultations but also in her execution—she matched my skin tone perfectly. She went above and beyond by helping me purchase other required items and ensured I had a complete, positive shopping trip. Tina’s service was not just attentive but also thoughtful, as she highlighted how I could save money and earn points on my Advantage Card. Because of Tina’s expertise and outstanding care, I left as a very happy and satisfied customer. She is a credit to the Boots team.

   almost 4 months ago
2. Amber ★★★★★

   The girl at the MAC counter who did mine and my mum’s makeup was very lovely and helpful, the products she recommended have worked really well in my new makeup routine

   almost 5 months ago
3. Gemma L ★☆☆☆☆

   I shop here regularly and normally it's a good experience. How ever on my last visit I used the self check-out and of some of the things I bought a couple were reduced price. 2 wraps, I thought the total didn't seem right so I asked an assistant and she said it was correct, turns out the wraps went through at full price, instead of 1.00 each 3.38. I didn't think as I was in a rush and just assumed the things I bought weren't on 2 for 12.00 as stated on the shelf. Until I paid I didn't realise the wraps went through for 6.70 instead of 2.00. Assistant on self check out couldn't do refunds so directed me to the counter next to no.7. The assistant was rude and told me that as they were reduced and went through full price she couldn't issue with me with a refund. I stood my ground and said that I am not going to be charged 6.70 for what was meant to be 2.00 paid, I have retail experience myself and know your not allowed to make rules like that, customer pays the price on the ticket and that is final. To top it off she said she was having problems refunding me the difference and had to just refund the total cost and I had to repurchase the wraps so expected me to buy again after being over charged way too much and acted like it was my fault. Such a bad experience!

   1 year ago

1. Imelda Ross ★☆☆☆☆

   Not only overcharged and miss sold..but when I returned to store to solve the issues was treated very poorly...passed around several members of staff and waiting more than 10 minutes for a member of staff to process a refund. Said member of Staff deliberately took up time helping demonstrate perfumes to other customers before grudgingly processing my refund.

   almost 2 years ago
2. Simon 0000 ★☆☆☆☆

   While waiting outside talking to my friend I noticed the alarm going off about 12-15 times without security doing anything until three young girl Walk out then the came out to investigate ( these girls actually had receipt but he still embarrassed them by checking with the till ( sort your staff out this was degrading for me even to see ,

   almost 3 years ago
3. Amy Parkinson ★★★★★

   Great spacious store out of the main town well stocked with everything I needed

   almost 3 years ago

1. Graham Williams ★★★★★

   Went forward hair dryer and got a great deal on a beard care kit with my love to shop vouchers. Winner!

   almost 3 years ago
2. Christine Robinson ★★★★★

   Fantastic displays of all famous products lovely assistant helped with gift sets and free wrapping service that my husband really appreciated. Clinique have excelled this year I have to say!

   almost 3 years ago

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