Notification after notification to remind me about my appointment, but I think the store needed the reminder as they seemed surprised with my timely arrival and had to wait around.
Arrived fir a flu jab only to be told the pharmacist was off sick, considering the volume of texts and emails Boots are able to send to confirm an appointment it is appalling that they aren’t able to pick up the phone and cancel it. Wasted my time, extremely unprofessional.
Pharmacy dept Never answer the phone even when not busy, to test this I called when I was inside the store when I saw they was having a general none work chat, this was just to see why they was not answering the phone
I am writing to express my disappointment with the customer service I received when collecting a recent Click and Collect order. While I understand that delays can happen, the real issue began when I arrived to collect the parcel. The service assistant I dealt with was abrupt and unhelpful. Rather than locating my order using my name and order number, I was asked a series of vague and frustrating questions such as, “What have you bought?”, “What am I looking for?”, “Is it a big parcel or something little?”, and “How many items is it?”. I found this surprising, as I expected the order details provided would be sufficient. It then took three members of staff to locate the parcel, only for it to be discovered that the item was damaged. At no point was I contacted to inform me of this, which would have saved me the inconvenience of a wasted journey. When I asked for a refund due to the item being damaged, I was met with further unhelpful and dismissive responses, including “Is it something we’d have on our shop floor?”—a question I, as a customer, am clearly not in a position to answer. I was then asked, “So what do you want to do?”, and when I said I wanted a refund, it felt as though this was somehow the wrong answer. This experience was frustrating, time-wasting, and not what I expect from a reputable retailer. I would appreciate it if you could look into this matter, including the conduct of the staff involved.
I attended boots pharmacy in Widnes last week to speak to the pharmacist. The pharmacist was so helpful, knowledgeable and provided me with the medication I needed which got me on the mend in no tim! I have never used this service before but will do going forward. It beats trying to get through to the doctors.
Awful customer service! Served by a young girl with brown hair and a shell necklace. So rude and unhelpful.
The only thing bad in this store is customer service. It is the first Boots I feel unwelcome out of no reason.
To the young lady on perfume counter on 28th December 2022 pm. Exceptional service and advice really helpful on changing foundation as names have altered, nothing too much trouble excellent service thank you
First visit to Boots Widnes for an eye test and would recommend. Cannot fault the customer service. The optician was very helpful and pleasant and by far the most comfortable eye test I've had. Good varied choice of frames within store and valuable help when choosing. Special thanks to Daniel and Lucy for all their help. Very attentive, professional and accommodating. Nothing has been too much trouble.
I have been in the Widnes branch of Boots twice in 8 days only for Maybelline face make up but that particular shelf is completely empty!!!!!! One worker told me they had had a lot of shoplifters in!!! (and clearly not reordered the stock!!!) What an absolute inconvenience. A complete waste of my time and fuel. I spend a lot of money in Boots every month but I will go to the St. Helens branch in future.
Boots is located at Unit 7, Shopping Park, Widnes WA8 7TN, UK
You can contact Boots at +44 151 424 2979
You can find directions to Boots by following this map link